Original article by Christopher Knaus, Lorena Allam
The Guardian Australia – Page: Online : 7-Aug-24

The federal government recently launched a review of the controversial Centrepay system for welfare recipients. However, the previous Labor government had also commissioned a review of the debt recovery system in 2012. That review was undertaken by Anna Buduls, who says her report has been "mostly buried" by successive governments since it was delivered just before the Coalition took office in 2013. Her recommendations included establishing a code of conduct for approved Centrepay operators and a dedicated complaints telephone line.

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