Original article by Alex Mitchell, Farad Farad
The Australian Financial Review – Page: 10 : 11-Apr-25

Virgin Australia says it will contact passengers who have been found to have been overcharged as a result of an error with its booking system. The airline has stated that the error occurred between April 2020 and March this year, and that around 61,000 travellers were affected. Virgin Australia says the impacted travellers will have to lodge a claim to receive their refund and that they have a year in which to do so, with the average refund due being $55; Consumer advocate Adam Glezer contends the refund claim process is too laborious, and puts an unfair onus on affected passengers.

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