Original article by Roy Morgan
Market Research Update – Page: Online : 8-Jul-26

New financial data from Roy Morgan’s Single Source shows that ING has topped the latest banking customer satisfaction ratings among home loan customers. ING’s home loan customer satisfaction rating is a market leading 92.1%, up 0.9% points from a year ago. In second place is Suncorp Bank, which completed its merger with ANZ almost two years ago; customer satisfaction among Suncorp’s home loan customers is 87.1%, up 2.3% points on a year ago. Filling out the top four banks are Bendigo Bank on 84.1% (up 1.6% points on a year ago) and Macquarie on 79.7% (up 0.4% points). Meanwhile, NAB now has the highest home loan customer satisfaction rating among the big four banks, with a rating of 78.8%, and the largest increase in customer satisfaction compared to a year ago, up 6.5% points. The latest data covers the six months to May 2026, and overall home loan customer satisfaction amongst Australia’s top banks collectively was at 78.3% during this period; this represents a collective increase of 4.2% points from a year ago. The atest banking satisfaction ratings come from the Roy Morgan Single Source survey, derived from in-depth interviews with over 60,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, ING BANK (AUSTRALIA) LIMITED, SUNCORP BANK, BENDIGO BANK, MACQUARIE BANK LIMITED, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB