Author: roymorgansocial

Utilities providers and the customer satisfaction challenge

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Nov-16

Lumo Energy has won Roy Morgan Research’s Customer Satisfaction Award for September 2016 in the categories of electricity and gas utilities. Some 72% of Lumo’s electricity customers and 77% of its gas customers are satisfied with the company. Red Energy came second, satisfying just under 72% of its electricity customers and 74% of its gas customers in September. Meanwhile, some 7% of all electricity customers and 6% of all gas customers are outright dissatisfied with their utility provider. Roy Morgan’s Helix Personas consumer profiling tool shows that 14% of people in the category of Humanitarians are dissatisfied with their electricity provider, while the Still Working Persona has the highest level of dissatisfaction among gas customers (10%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, LUMO ENERGY AUSTRALIA PTY LTD, RED ENERGY PTY LTD, ENERGYAUSTRALIA PTY LTD, KLEENHEAT GAS PTY LTD

Snapchat being used by 4m Australians every day

roymorgansocial Leave a comment

Original article by Max Mason
The Australian Financial Review – Page: 22 : 25-Nov-16

Social media company Snapchat estimates that its video and photo sharing platform is used by four million Australians each day, including 25 per cent of smartphone users. The 18-24 age group accounts for 31 per cent of Snapchat’s users in Australia, ahead of the 25-34 age demographic. Snapchat has secured a number of commercial partnerships, which have included the ARIA awards and the Seven Network’s coverage of the 2016 Olympic Games.

CORPORATES
SNAPCHAT INCORPORATED, AUSTRALIAN RECORDING INDUSTRY ASSOCIATION LIMITED, SEVEN NETWORK LIMITED, SEVEN WEST MEDIA LIMITED – ASX SWM, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, DAN MURPHY’S, CHANEL AUSTRALIA, AUSTRALIAN ASSOCIATED MOTOR INSURERS LIMITED, McDONALD’S AUSTRALIA LIMITED, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, MYER HOLDINGS LIMITED – ASX MYR, EMARKETER INCORPORATED, NEWS CORP AUSTRALIA PTY LTD, NEWS CORPORATION – ASX NWS, FACEBOOK INCORPORATED, INSTAGRAM LLC, TWITTER INCORPORATED, THE NIELSEN COMPANY

Australia’s 2016 Census had ‘significant and obvious oversights,’ report finds

roymorgansocial Leave a comment

Original article by Jennifer Dudley-Nicholson
News.com.au – Page: Online : 25-Nov-16

A Senate economics committee has released a report which criticises the Australian Bureau of Statistics and IT group IBM over their handling of the "digital first" 2016 Census, which was hit by a series of denial of service attacks. Amongst other things, the ABS’s decision to retain confidential personal information came under scrutiny, as well as the limited tender process for choosing a technology supplier for the Census. The committee’s recommendations include adopting an open tender system for work associated with the next Census.

CORPORATES
AUSTRALIAN BUREAU OF STATISTICS, IBM AUSTRALIA LIMITED

Bad bank behaviour to be revealed

roymorgansocial Leave a comment

Original article by Phillip Coorey, Joanna Mather, James Eyers, Jonathan Shapiro
The Australian Financial Review – Page: 1 & 6 : 25-Nov-16

The House of Representatives standing committee on economics has released a report on banks. Treasurer Scott Morrison said on 24 November 2016 that the committee’s recommendations were "very constructive" and "very practical", thus signalling his willingness to accept them. The recommendations include the creation of a new unit to ensure the right level of competition in the banking sector and easier access to customer data collected by banks. Committee chair David Coleman has described Australia’s banking sector as an oligopoly.

CORPORATES
AUSTRALIA. HOUSE OF REPRESENTATIVES STANDING COMMITTEE ON ECONOMICS, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, LIBERAL PARTY OF AUSTRALIA, AUSTRALIAN LABOR PARTY, RATESETTER AUSTRALIA PTY LTD, AUSTRALIAN BANKERS’ ASSOCIATION, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

Forget America, the public are voting with their pockets

roymorgansocial Leave a comment

Original article by Harold Mitchell
The Sydney Morning Herald – Page: 21 : 25-Nov-16

Australian economist Ross Garnaut warned in a 2013 book that the nation was poised to become an "unlucky country". However, data from Roy Morgan Research highlights the overall health of the domestic economy. The research also shows that Australians are becoming more positive about globalisation, retailers are upbeat about their outlook and consumers are spending more on leisure and entertainment. Meanwhile, rising support for the Federal Opposition in the Morgan poll shows that more Australians believe that the Government is taking the nation in the wrong direction.

CORPORATES
ROY MORGAN RESEARCH LIMITED

State of the Nation 26: Australian Retail Industry

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Nov-16

Roy Morgan Research CEO Michele Levine has presented the latest State of the Nation Report, with a special Spotlight on Australian Retail. The State of the Nation Report looks at the "invasion" of overseas retailers like H&M, ALDI, Costco, Zara – and in 2017 online giant Amazon, the battle for the online shopping dollar across a range of categories, the vital importance to retailers of properly identifying their customers and the desire of many consumers to have an increasingly "frictionless" retail experience. Levine says that although overall spending on discretionary commodities declined slightly, by 2%, over the past year, retailers are in fact more confident about the future now than they were a year ago – although it appears this very confidence is helping to attract more and more international retailers to "attack" what they perceive as the "rich pickings" available in Australia.

CORPORATES
ROY MORGAN RESEARCH LIMITED, HENNES OCH MAURITZ AB, ALDI EINKAUF GMBH & CO OHG, COSTCO WHOLESALE CORPORATION, ZARA, AMAZON.COM INCORPORATED, UNIQLO COMPANY LIMITED, BUNNINGS GROUP LIMITED, DELIVEROO, FOODORA, UBEREATS, WOOLWORTHS LIMITED – ASX WOW, COLES SUPERMARKETS AUSTRALIA PTY LTD, DICK SMITH HOLDINGS LIMITED, MASTERS HOME IMPROVEMENT AUSTRALIA PTY LTD, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET

‘Experiences’ over ‘things’: Aussies spending more on leisure and entertainment, but less on discretionary commodities

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Nov-16

A Roy Morgan Single Source survey has found that Australians aged 14+ spent almost $A105bn on things in the year to June 2016. Australians purchased around 85.5 million "discretionary commodities" between them, the recently launched State of the Nation Retail Spotlight from Roy Morgan Research reveals. Some 54.7 per cent of Australians bought at least one item of clothing in any given four weeks during 2015-16, ahead of Hardware/Home DIY/Plant and Garden products (22.4%), and Footwear (21.7%). However, compared with the 2014/2015 financial year, expenditure on discretionary commodities is down 2.0%, while expenditure on leisure and entertainment has risen by $A10bn to $A137bn year-on-year.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Rio iron ore growth slows on China move

roymorgansocial Leave a comment

Original article by Peter Ker
The Australian Financial Review – Page: 17 & 23 : 25-Nov-16

Rio Tinto CEO Jean Sebastien Jacques says uncertainty regarding the Chinese Government’s restructuring of state-owned enterprises means that China’s steel production is now unlikely to peak at one billion tonnes per year. He also notes that China’s iron ore production is believed to have risen to between 260 and 270 million tonnes a year, and the supply-demand equation would be significantly changed if China’s annual output reached full capacity of 400 million tonnes. Meanwhile, Rio Tinto may not achieve its annual export target of 360 million tonnes before 2019, although it expects shipments in 2017 to be between 330 million and 340 million tonnes.

CORPORATES
RIO TINTO LIMITED – ASX RIO, VALE SA, UBS HOLDINGS PTY LTD, ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT

Iron ore futures soar on mill closures

roymorgansocial Leave a comment

Original article by Lisa Murray
The Australian Financial Review – Page: 23 : 25-Nov-16

The January 2017 iron ore contract has gained over 17 per cent on the Dalian Commodity Exchange in the last three trading sessions. Futures traders have responded positively to the Chinese Government’s plans to reduce steel production and shut down inefficient steel mills. Analysts note that demand for higher-grade iron ore is rising as steel mills seek to reduce their greenhouse gas emissions. The sharp rise in the price of coking coal has also increased demand for higher-quality iron ore.

CORPORATES
DALIAN COMMODITY EXCHANGE, BAOCHENG FUTURES, THE STEEL INDEX LIMITED, MYSTEEL.COM LIMITED, THE GOLDMAN SACHS GROUP INCORPORATED

Rio unveils a higher vision after scandals

roymorgansocial Leave a comment

Original article by Matt Chambers
The Australian – Page: 19 & 30 : 25-Nov-16

CEO Jean-Sebastien Jacques used Rio Tinto’s investor presentation on 24 November 2016 to reveal that the resources giant will launch a revised mission statement in January 2017. He said the "vision and values" statement will reflect the miner’s "higher purpose" rather than focusing on shareholder value. Jacques also stressed the importance of Rio Tinto’s code of conduct, particularly in the wake of the payments scandal concerning the Simandou iron ore project. Jacques also aims to lift annual cash flow by at least $US5bn over the next five years.

CORPORATES
RIO TINTO LIMITED – ASX RIO, CITIGROUP PTY LTD