Author: roymorgansocial

Qantas flies above the rest in both domestic travel and business airline satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Qantas is the winner of both Roy Morgan’s Domestic Airline and Domestic Business Airline of the Month Award for August 2019, with a customer satisfaction rating of 86% across both categories. In the Domestic Airline category, it is followed by QantasLink (84%), Virgin Australia (80%), Jetstar (58%), REX (56%) and Tigerair (42%). In the Domestic Business Airline category, Qantas is followed by Virgin Australia (79%) and Jetstar (56%). Both Qantas and QantasLink are the only two airlines to have increased their domestic airline satisfaction ratings from 12 months ago. Compared with August 2018, Qantas has increased its rating by 3% and QantasLink by an impressive 12%. The other airlines all declined in satisfaction ratings. These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED

Guardian notches up another monthly satisfaction award, but are ratings soon to change?

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Guardian is the Roy Morgan Pharmacy/Chemist of the month for August 2019, with a customer satisfaction rating of 94%. It is followed by TerryWhite Chemmart (93%), Discount Drug Stores (91%), Chemist Warehouse (90%) and Priceline Pharmacy (90%). After winning the Chemist/Pharmacy of the Year Award in 2012, 2013 and 2014, Guardian spent the following four years behind other leading chemists and pharmacies. However, this month’s award takes Guardian to seven monthly awards for 2019, and therefore securing its fourth annual award. This customer satisfaction data has been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, GUARDIAN PHARMACY, TERRYWHITE CHEMMART, DISCOUNT DRUGSTORES PTY LTD, CHEMIST WAREHOUSE, PRICELINE PHARMACY

Supercheap Auto, Repco and Autobarn in tight race for annual satisfaction award

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Supercheap Auto has won Roy Morgan’s Auto Store Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 88%. It is just ahead of Repco (86%) and Autobarn (85%). The satisfaction ratings of auto stores are particularly stable when compared to other industries. If we compare current ratings with those from August 2017, we see that all three auto stores have only moderately increased their ratings (+3%). The customer satisfaction ratings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, SUPER CHEAP AUTO, REPCO CORPORATION LIMITED, AUTOBARN PTY LTD

Affordability continues to be a key barrier for improving digital inclusion in Australia

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

The Australian Digital Inclusion Index is a comprehensive picture of Australians’ online participation through three measures – access, affordability and digital ability. It looks at trends across demographics including age, geography, socio-economics, people with a disability and Indigenous Australians. In the four years since the benchmark for measuring digital inclusion in Australia was launched, affordability is the area where significant improvements have not been made. The ADII is based on data from more than 16,000 Australians captured in the annual cycle of the Roy Morgan Single Source survey, and is produced by RMIT University’s Digital Ethnography Research Centre and the Centre for Social Impact at Swinburne University in partnership with Telstra and Roy Morgan.

CORPORATES
ROY MORGAN LIMITED, RMIT UNIVERSITY, SWINBURNE UNIVERSITY OF TECHNOLOGY, TELSTRA CORPORATION LIMITED – ASX TLS

78% of Australians concerned about Global Warming

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

A special online Roy Morgan survey has found that 78% of Australians are concerned about Global Warming; this is up 12% since February 2014 and the highest level of concern since April 2006 (82%). A record 28% of Australians (up 12% since February 2014) who when asked for their view of Global Warming believe ‘It is already too late’, while an unchanged 50% say ‘If we don’t act now it will be too late’. Only 18% (down 12%) now say ‘Concerns are exaggerated’ and 4% can’t say. Some 55% of women believe ‘If we don’t act now it will be too late’, compared to 45% of men; only 14% of women say ‘Concerns are exaggerated’, compared to 23% of men. Meanwhile, 36% of 18-24 year olds say ‘It is already too late’ compared to 32% of 25-34 year olds, and under a quarter of both 35-49 year olds (24%) and 50-64 year olds (23%). The survey was conducted from September 11-15 with an Australia-wide sample of 1,006 Australians aged 18-64 years old.

CORPORATES
ROY MORGAN LIMITED

CEO turnover soars in Hayne wake

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Original article by Patrick Durkin
The Australian Financial Review – Page: 2 : 23-Sep-19

Recruitment firm Robert Half has reported that 22 per cent of S&P/ASX 200 CEOs are new from the previous year, up from 20 per cent in 2018. The number of external hires of ASX 200 CEOs has increased, as has the number of CEOs with a background in technology. Just six per cent of ASX 200 CEOs are women, down one per cent, while 14 per cent of ASX 200 CEOs do not hold a diploma or degree.

CORPORATES
ROBERT HALF AUSTRALIA PTY LTD, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AMP LIMITED – ASX AMP, AGL ENERGY LIMITED – ASX AGL, AFTERPAY TOUCH GROUP LIMITED – ASX APT, COMPUTERSHARE LIMITED – ASX CPU, SUNCORP GROUP LIMITED – ASX SUN, INSURANCE AUSTRALIA GROUP LIMITED – ASX IAG, ARISTOCRAT LEISURE LIMITED – ASX ALL, GOODMAN GROUP – ASX GMG, GPT GROUP – ASX GPT

Dodgy claims are declining, says Tax Office

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Original article by Tom McIlroy
The Australian Financial Review – Page: 8 : 23-Sep-19

Increases to the low- and middle-income tax offset and the federal government’s $158 million income tax cuts package have prompted a jump in the early lodgement of tax returns. However, despite the rush by taxpayers to get their tax refunds as soon as possible, the Australian Taxation Office has noticed a fall in the number of incorrect claims for tax deductions. The ATO issued over 5.4 million tax refunds in the first nine weeks of the 2019-20 financial year, worth a total of $14.5 billion.

CORPORATES
AUSTRALIAN TAXATION OFFICE

Westpac dividend under pressure

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Original article by James Eyers
The Australian Financial Review – Page: 17 : 23-Sep-19

There is growing speculation that Westpac could reduce its dividend payout in response to the Reserve Bank of New Zealand’s new capital requirements. Westpac has yet to determine the size of its final dividend for 2018-19, but Credit Suisse has forecast both a lower payout and a capital raising of at least $1.5bn when Westpac releases its full-year results in early November. The prospect of further official interest rate cuts in Australia is also weighing on the earnings of the nation’s banks.

CORPORATES
WESTPAC BANKING CORPORATION – ASX WBC, RESERVE BANK OF NEW ZEALAND, CREDIT SUISSE (AUSTRALIA) LIMITED, CITIGROUP PTY LTD, RESERVE BANK OF AUSTRALIA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, EVANS AND PARTNERS ASIA FUND – ASX EAF, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, PM CAPITAL LIMITED

Director insider trading is rife

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Original article by Michael Roddan
The Australian – Page: 19 : 23-Sep-19

Australian National University academic Dr Dean Katselas has studied the trading of shares by directors following the release of listed companies’ earnings announcements. He says directors typically sell shares when positive information about their company is released and spark a jump in its share price, while they buy shares after the release of negative information that sees the share price depressed. Katselas says ‘contrary’ share trades are being made on the basis of non-public information about a company’s future performance, which he says essentially amounts to insider trading.

CORPORATES
AUSTRALIAN NATIONAL UNIVERSITY, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION

IOOF no closer to ANZ deal after court win

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Original article by Joanna Mather, Aleks Vickovich
The Australian Financial Review – Page: 13 & 17 : 23-Sep-19

The Australian Prudential Regulation Authority has failed in its court case against IOOF Holdings, in which it sought to argue that the financial services company breached its obligation to act in its members’ best interests. It had been the first time in more than 10 years that APRA had taken superannuation trustees to court, with Federal Court Justice Jayne Jagot finding that its legal arguments were "unpersuasive". Despite APRA’s lack of success in the case, industry observers say it does not mean that IOOF is guaranteed to complete its takeover of the ANZ Bank’s wealth unit.

CORPORATES
IOOF HOLDINGS LIMITED – ASX IFL, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, ALLENS, ADVISER RATINGS PTY LTD, MORGAN STANLEY AUSTRALIA LIMITED, MORNINGSTAR PTY LTD