J59 Internet Service Providers Web Search Portals and Data Processing Services

iiNet customers’ details stolen in cyber breach

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Original article by Jenny Wiggins
The Australian Financial Review – Page: 8 : 20-Aug-25

TPG Telecom has reported a hack of its systems that led to the email addresses and phone details of 280,000 iiNet customers being stolen to various bodies, including the Australian Signals Directorate and the Australian Cyber Security Centre. It has also apologised to iiNet customers for the breach, and has told them to be on the lookout for suspicious emails, texts and phone calls. It is understood that the breach of TPG’s systems took place on Sunday, with TPG having acquired the iiNet brand back in 2015.

CORPORATES
TPG TELECOM LIMITED – ASX TPG, IINET LIMITED, AUSTRALIAN SIGNALS DIRECTORATE, AUSTRALIAN CYBER SECURITY CENTRE

Internet price war rattles Aussie’s cheap challenger

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Original article by Jenny Wiggins
The Australian Financial Review – Page: 17 : 25-Feb-25

Aussie Broadband has posted a 2024-25 interim net profit of $12.2m, which is 24 per cent higher than previously. The result was boosted by factors such as the sale of its stake in Superloop following a failed takeover bid. The company recorded 12.5 per cent growth in broadband connections during the half-year, to more than 727,000 in total. Brian Maher, who will become CEO on 1 March, concedes that the take-up rate for the company’s new low-cost Buddy Telco brand has been below expectations, with a total of 6,484 customers at the end of 2024; Buddy has added 2,131 new customers so far in 2025.

CORPORATES
AUSSIE BROADBAND LIMITED – ASX ABB, BUDDY TELCO PTY LTD, SUPERLOOP LIMITED – ASX SLC

Low internet service provider customer satisfaction provides opportunities for innovative offerings

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Original article by Roy Morgan
Market Research Update – Page: Online : 3-Jun-20

Customer satisfaction with internet service providers as a whole averages only 75%. That puts it at number 24 out of the 32 industries for which Roy Morgan continuously takes this measure. Within that overall result there are marked differences between individual ISP scores. One of the strategies used by Australia’s major telecommunication companies to capture a larger share of the overall market is to have multiple brands targeting specific demographics. These different brands get very different results. Telstra, easily the largest internet service provider in Australia, offers a perfect example, with its Telstra ISP brand trailing far behind its discount subsidiary brand Belong for customer satisfaction. Australia’s second-largest internet service provider, TPG encompasses several Internet subsidiary brands, including iiNet, Internode and Westnet. All have been good performers, with Internode winning the Annual Roy Morgan Customer Satisfaction Award for 2019 and both TPG and iiNet scoring above average in the most recent monthly results. In contrast, the country’s third-largest ISP, Optus, has the lowest customer satisfaction of the leading brands and was the only major provider to lose customers over the last year.

CORPORATES
ROY MORGAN LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, BELONG PTY LTD, TPG TELECOM LIMITED – ASX TPM, IINET LIMITED, INTERNODE SYSTEMS PTY LTD, WESTNET PTY LTD, SINGTEL OPTUS PTY LTD

Aussie Broadband maintains top position in ISP satisfaction ratings

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Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

Aussie Broadband is the winner of Roy Morgan’s Internet Service Provider (ISP) of the Month Award for November 2019, with a customer satisfaction rating of 92%. The achievement marks Aussie Broadband’s third win in the Customer Satisfaction Awards in 2019. Aussie Broadband is well ahead of a trio of TPG Telecom brands including Internode (79%), TPG (79%) and iiNet (77%), with the Vocus Communications-owned iPrimus on 78%, ahead of Belong (76%). Telstra and Optus follow on 72%, a full 20% behind the category satisfaction leader. The ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth personal interviews with over 1,000 Australians each week face-to-face in their homes.

CORPORATES
ROY MORGAN LIMITED, AUSSIE BROADBAND PTY LTD, INTERNODE SYSTEMS PTY LTD, TPG INTERNET PTY LTD, IINET LIMITED, TPG TELECOM LIMITED – ASX TPM, IPRIMUS, VOCUS GROUP LIMITED – ASX VOC, BELONG PTY LTD, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD

Cyber squatters nab South32, poke their tongue at BHP

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Original article by Paul Smith
The Australian Financial Review – Page: 3 : 10-Dec-14

BHP Billiton has ruled out buying the South32.com domain name, which is owned by a company based in Malibu. It is believed to have demanded $A10m to surrender the name. BHP recently revealed South32 as the name of the spin-off that will hold its non-core assets, and says it was not willing to pay the price being sought by the domain name’s owner. Experts say BHP should have ensured that it owned the .com domain as well as related domain names

CORPORATES
BHP BILLITON LIMITED – ASX BHP, .AU DOMAIN ADMINISTRATION LIMITED, FABULOUS DOMAINS, DARK BLUE SEA LIMITED, KARI BIAN FILM COMPANY, SOUTH32 LIMITED, NTEGRITY PTY LTD

Aussie Broadband shoots to the top of ISP satisfaction ratings and opens big lead

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Original article by Roy Morgan
Market Research Update – Page: Online : 5-Nov-19

Aussie Broadband is the winner of Roy Morgan’s Internet Service Provider of the Month Award for September 2019, with a customer satisfaction rating of 88%. The achievement marks Aussie Broadband’s first win in the Customer Satisfaction Awards. It is well ahead of a trio of TPG Telecom brands, including iiNet (78%), Internode (78%) and TPG (76%), as well as the Vocus Group-owned iPrimus (74%). These customer satisfaction ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth personal interviews with over 1,000 Australians each week face-to-face in their homes.

CORPORATES
ROY MORGAN LIMITED, AUSSIE BROADBAND PTY LTD, IINET LIMITED, INTERNODE SYSTEMS PTY LTD, TPG TELECOM LIMITED – ASX TPM, IPRIMUS, VOCUS GROUP LIMITED – ASX VOC

Internode tops for satisfaction and customers least likely to switch

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Jul-19

Internode has won Roy Morgan’s Internet Service Provider Customer Satisfaction Award for June 2019, with a customer satisfaction rating of 82%. Internode’s victory comes on the back of an 18% improvement in customer satisfaction since June 2018, the largest increase of any of the leading ISPs. It is followed by iiNet with a customer satisfaction rating of 79% (a 4% point increase on a year ago) and TPG on 75% (up 7% points). Internode and iiNet are both owned by TPG. Meanwhile, in-depth research shows that just 4.5% of Internode customers are likely to switch fixed broadband service providers in the next year, ahead of Westnet (4.9%) and Foxtel (5%).

CORPORATES
ROY MORGAN LIMITED, INTERNODE SYSTEMS PTY LTD, IINET LIMITED, TPG TELECOM LIMITED – ASX TPM, WESTNET PTY LTD, FOXTEL MANAGEMENT PTY LTD

NBN compo for 60,000 homes

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Original article by Supratim Adhikari
The Australian – Page: 15 : 21-Dec-17

TPG Telecom has agreed to compensate nearly 8,000 customers whose NBN internet access speeds did not match those advertised by the telco. Australian Competition & Consumer Commission chairman Rod Sims says the limitations of fibre-to-the-node (FTTN) technology means that many customers were unlikely to get the speeds that had been advertised. Telstra and Optus had previously agreed to compensate customers using FTTN, and the ACCC expects that other telcos will do so as well.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, EXETEL PTY LTD

ACCC caps pricing for NBN competitors

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Original article by Max Mason
The Australian Financial Review – Page: 18 : 10-Jan-17

The competition regulator has released a draft decision on the prices that retail broadband ISPs can charge wholesale customer for using their networks. The Australian Competition & Consumer Commission (ACCC) has capped the aggregation charge at $A15.25 per megabit per second per month. ACCC chairman Rod Sims said the wholesale prices are likely to fall over time to reflect growth in traffic in superfast broadband.

CORPORATES
AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, TPG TELECOM LIMITED – ASX TPM, VOCUS COMMUNICATIONS LIMITED – ASX VOC, NBN CO LIMITED

NBN boosts satellite services for the bush

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Original article by David Ramli
The Australian Financial Review – Page: 4 : 15-Dec-15

NBN Co has introduced new download allowances for people using the national broadband network’s satellite service. From 2016, they will be allowed to download up to 75 gigabytes per month during peak periods and an extra 75 gigabytes during non-peak periods. For NBN users connected to fixed-wireless or fixed-line networks, download limits are determined by their ISPs.

CORPORATES
NBN CO LIMITED