Aussie Broadband maintains top position in ISP satisfaction ratings

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

Aussie Broadband is the winner of Roy Morgan’s Internet Service Provider (ISP) of the Month Award for November 2019, with a customer satisfaction rating of 92%. The achievement marks Aussie Broadband’s third win in the Customer Satisfaction Awards in 2019. Aussie Broadband is well ahead of a trio of TPG Telecom brands including Internode (79%), TPG (79%) and iiNet (77%), with the Vocus Communications-owned iPrimus on 78%, ahead of Belong (76%). Telstra and Optus follow on 72%, a full 20% behind the category satisfaction leader. The ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth personal interviews with over 1,000 Australians each week face-to-face in their homes.

CORPORATES
ROY MORGAN LIMITED, AUSSIE BROADBAND PTY LTD, INTERNODE SYSTEMS PTY LTD, TPG INTERNET PTY LTD, IINET LIMITED, TPG TELECOM LIMITED – ASX TPM, IPRIMUS, VOCUS GROUP LIMITED – ASX VOC, BELONG PTY LTD, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD

Cyber squatters nab South32, poke their tongue at BHP

Original article by Paul Smith
The Australian Financial Review – Page: 3 : 10-Dec-14

BHP Billiton has ruled out buying the South32.com domain name, which is owned by a company based in Malibu. It is believed to have demanded $A10m to surrender the name. BHP recently revealed South32 as the name of the spin-off that will hold its non-core assets, and says it was not willing to pay the price being sought by the domain name’s owner. Experts say BHP should have ensured that it owned the .com domain as well as related domain names

CORPORATES
BHP BILLITON LIMITED – ASX BHP, .AU DOMAIN ADMINISTRATION LIMITED, FABULOUS DOMAINS, DARK BLUE SEA LIMITED, KARI BIAN FILM COMPANY, SOUTH32 LIMITED, NTEGRITY PTY LTD

Aussie Broadband shoots to the top of ISP satisfaction ratings and opens big lead

Original article by Roy Morgan
Market Research Update – Page: Online : 5-Nov-19

Aussie Broadband is the winner of Roy Morgan’s Internet Service Provider of the Month Award for September 2019, with a customer satisfaction rating of 88%. The achievement marks Aussie Broadband’s first win in the Customer Satisfaction Awards. It is well ahead of a trio of TPG Telecom brands, including iiNet (78%), Internode (78%) and TPG (76%), as well as the Vocus Group-owned iPrimus (74%). These customer satisfaction ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth personal interviews with over 1,000 Australians each week face-to-face in their homes.

CORPORATES
ROY MORGAN LIMITED, AUSSIE BROADBAND PTY LTD, IINET LIMITED, INTERNODE SYSTEMS PTY LTD, TPG TELECOM LIMITED – ASX TPM, IPRIMUS, VOCUS GROUP LIMITED – ASX VOC

Internode tops for satisfaction and customers least likely to switch

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Jul-19

Internode has won Roy Morgan’s Internet Service Provider Customer Satisfaction Award for June 2019, with a customer satisfaction rating of 82%. Internode‚Äôs victory comes on the back of an 18% improvement in customer satisfaction since June 2018, the largest increase of any of the leading ISPs. It is followed by iiNet with a customer satisfaction rating of 79% (a 4% point increase on a year ago) and TPG on 75% (up 7% points). Internode and iiNet are both owned by TPG. Meanwhile, in-depth research shows that just 4.5% of Internode customers are likely to switch fixed broadband service providers in the next year, ahead of Westnet (4.9%) and Foxtel (5%).

CORPORATES
ROY MORGAN LIMITED, INTERNODE SYSTEMS PTY LTD, IINET LIMITED, TPG TELECOM LIMITED – ASX TPM, WESTNET PTY LTD, FOXTEL MANAGEMENT PTY LTD

NBN compo for 60,000 homes

Original article by Supratim Adhikari
The Australian – Page: 15 : 21-Dec-17

TPG Telecom has agreed to compensate nearly 8,000 customers whose NBN internet access speeds did not match those advertised by the telco. Australian Competition & Consumer Commission chairman Rod Sims says the limitations of fibre-to-the-node (FTTN) technology means that many customers were unlikely to get the speeds that had been advertised. Telstra and Optus had previously agreed to compensate customers using FTTN, and the ACCC expects that other telcos will do so as well.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, EXETEL PTY LTD

ACCC caps pricing for NBN competitors

Original article by Max Mason
The Australian Financial Review – Page: 18 : 10-Jan-17

The competition regulator has released a draft decision on the prices that retail broadband ISPs can charge wholesale customer for using their networks. The Australian Competition & Consumer Commission (ACCC) has capped the aggregation charge at $A15.25 per megabit per second per month. ACCC chairman Rod Sims said the wholesale prices are likely to fall over time to reflect growth in traffic in superfast broadband.

CORPORATES
AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, TPG TELECOM LIMITED – ASX TPM, VOCUS COMMUNICATIONS LIMITED – ASX VOC, NBN CO LIMITED

NBN boosts satellite services for the bush

Original article by David Ramli
The Australian Financial Review – Page: 4 : 15-Dec-15

NBN Co has introduced new download allowances for people using the national broadband network’s satellite service. From 2016, they will be allowed to download up to 75 gigabytes per month during peak periods and an extra 75 gigabytes during non-peak periods. For NBN users connected to fixed-wireless or fixed-line networks, download limits are determined by their ISPs.

CORPORATES
NBN CO LIMITED

Teoh works his magic quietly

Original article by Anne Hyland
The Australian Financial Review – Page: 17 : 22-Sep-15

Australian-listed TPG Telecom is tipped to post 2014-15 earnings of around $A250m, compared with $A192m previously. TPG was founded by David Teoh and his wife Vicky, who hold a 37 per cent stake in the telco and ISP which started out as a single computer hardware store in Sydney and now boasts a market capitalisation of $A8.3bn. TPG has grown via mergers acquisitions in recent years, including SP Telemedia, Pipe Networks, AAPT and iiNet. However, Teoh maintains a low public profile and places much value on his privacy.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, IINET LIMITED – ASX IIN, SP TELEMEDIA LIMITED, PIPE NETWORKS LIMITED, AAPT LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, WASHINGTON H SOUL PATTINSON AND COMPANY LIMITED – ASX SOL, WIN CORPORATION PTY LTD, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

NBN’s secret strategy to bypass telcos

Original article by David Ramli
The Australian Financial Review – Page: 6 : 26-Aug-15

NBN Co would like to use retailers to sell internet access. The company is considering selling a wholesale service to new entrants such as Woolworths, Australia Post or Vodafone Australia which would resell NBN services under their own brands. Smaller internet service providers could be disadvantaged if the proposal to that effect is indeed implemented.

CORPORATES
NBN CO LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, WOOLWORTHS LIMITED – ASX WOW, AUSTRALIA POST, VODAFONE AUSTRALIA LIMITED, M2 GROUP LIMITED – ASX MTU, DODO AUSTRALIA PTY LTD, IPRIMUS

Ashley Madison hack shows deception thrives online

Original article by Peter Moon
The Australian Financial Review – Page: 26 : 25-Aug-15

It is not known how often corporate computer files are hacked because of the absence of a mandatory data breach reporting regime. The hacking of the Ashley Madison database was well publicised, but others may fly under the radar because governments rarely acknowledge them let alone investigate. The hacking of the Ashley Madison infidelity site, operated from Cyprus, also highlighted the dangers of handing over personal information and credit card details to organisations with doubtful reputations.

CORPORATES
PRAECELLENS LIMITED, COOPER MILLS LAWYERS