K63 Insurance and Superannuation Funds

Insurance shambles left homes in danger

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Original article by Michael Roddan
The Australian – Page: 17 & 21 : 20-Sep-18

The banking royal commission has heard evidence from customers of budget insurer Youi who had lodged insurance claims for storm damage to their homes. Amongst other things, the inquiry was told that Youi has yet to authorise repairs to a home in Queensland that was damaged by Cyclone Debbie in March 2017. Jason Storey, the chief operating officer of claims handling at Youi, conceded that the insurer lacks sufficient resources to cope with major natural disasters.

CORPORATES
YOUI PTY LTD, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, RAND MERCHANT INSURANCE HOLDINGS GROUP LIMITED, NEW SOUTH WALES. ENVIRONMENT PROTECTION AUTHORITY

AMP still taking fees from the dead

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Original article by Ben Butler, Michael Roddan
The Australian – Page: 3 : 18-Sep-18

Paul Sainsbury, the head of wealth management at AMP, appeared before the banking royal commission on 17 September. He told the inquiry that AMP had been charging life insurance customers a fee even after being informed that they had died. Sainsbury said the practice had been occurring since 2016, and the extent of the problem had been discovered after the royal commission was told earlier in 2018 that the Commonwealth Bank had engaged in similar practices.

CORPORATES
AMP LIMITED – ASX AMP, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, DOVER FINANCIAL ADVISERS PTY LTD, ALLIANZ AUSTRALIA LIMITED, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, BORAL LIMITED – ASX BLD, COCA-COLA AMATIL LIMITED – ASX CCL

Insurer bullied nurse to stop claim

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Original article by Elizabeth Redman,{SHARE}Michael Roddan
The Australian – Page: 2 : 14-Sep-18

The financial services royal commission heard evidence on 13 September that TAL paid a private investigator $20,000 to follow a person after it had reluctantly paid out her claim on a mental health policy. The commission heard that TAL, which has around 18 per cent of the life insurance market, had to be taken before the Financial Ombudsman Service before it would agree to pay the claim. The commission also heard evidence that Comminsure rejected a claim from a breast cancer sufferer because her operation was not deemed "radical" enough, despite there being no definition of "radical breast surgery" in its policy documents.

CORPORATES
AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY,{SHARE}TAL LIMITED,{SHARE}COMMINSURE,{SHARE}FINANCIAL OMBUDSMAN SERVICE LIMITED

Sack them all, says insurance boss

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Original article by Michael Roddan, Elizabeth Redman
The Australian – Page: 2 : 11-Sep-18

The banking royal commission commenced its investigation into the life insurance sector on 10 September. Senior counsel assisting the commission, Rowena Orr QC noted the industry had paid $6 billion worth of commissions to financial planners over the five years to 2017, suggesting this was a key factor behind the sector’s unethical behaviour. ClearView chief risk officer Greg Martin admitted to the commission that it had breached anti-hawking laws more than 300,000 times, and that it had a "full on sales" culture.

CORPORATES
AUSTRALIA. JOINT COMMITTEE OF PUBLIC ACCOUNTS AND AUDIT, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, CLEARVIEW WEALTH LIMITED – ASX CVW

ASIC accuses NAB of $100m super rip-off

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Original article by Ben Butler, Michael Roddan
The Australian – Page: Online : 7-Sep-18

The Australian Securities & Investments Commission has launched legal action against National Australia Bank over the fee-for-no-service scandal. ASIC claimed in a suit filed with the Federal Court on 6 September that NAB had breached the law on 77 occasions, and that it had "ripped off" over 500,000 unwitting superannuation fund members to the tune of more than $100 million. ASIC claimed NAB’s actions had undermined confidence in the superannuation system, while NAB faces fines of up to $37.5 million.

CORPORATES
AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, FEDERAL CIRCUIT COURT OF AUSTRALIA

Poor connection – ASIC to restrict life insurance telemarketers due to mass policy cancellation

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Original article by Ceyda Erem
mozo.com.au – Page: Online : 31-Aug-18

The Australian Securities & Investments Commission has found that up to one in five life insurance policies sold over the phone are cancelled during their cooling-off period. ASIC found that one of the main reasons for the high level of cancellation was the lack of information provided about important policy features. Meanwhile, research by Roy Morgan has found that 10.8 per cent of those holding risk and life insurance policies either switched their policies or actively thought about doing so in the year to June.

CORPORATES
AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, ROY MORGAN LIMITED

Change agent’s mission to restore trust in AMP

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Original article by James Eyers, Jessica Gardner
The Australian Financial Review – Page: 19 & 22 : 23-Aug-18

AMP’s incoming CEO Francesco De Ferrari will receive a base salary of $2.2m when he takes up the role in December, while his remuneration package also includes incentive payments. He faces a major challenge in turning around AMP’s fortunes in the wake of the banking royal commission’s revelations. De Ferrari is currently the head of Credit Suisse’s private bank in Singapore, and AMP chairman David Murray has praised the corporate culture at Credit Suisse. Shares in AMP closed $0.06 lower at $3.39 on 22 August, after the stock began trading ex-dividend.

CORPORATES
AMP LIMITED – ASX AMP, CREDIT SUISSE AG, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, CREDIT SUISSE (AUSTRALIA) LIMITED, MORGAN STANLEY AUSTRALIA LIMITED, BT FINANCIAL GROUP PTY LTD, WESTPAC BANKING CORPORATION – ASX WBC, MACQUARIE GROUP LIMITED – ASX MQG

Industry funds demand banks and super split

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Original article by Michael Roddan
The Australian – Page: 17 & 27 : 21-Aug-18

Industry Super Australia chairman Peter Collins says the banking royal commission’s revelations regarding retail superannuation funds warrant the separation of super from banking. Collins says those who thought that industry super funds might fare badly under the commission’s scrutiny got it wrong. He says the commission has shown that the industry funds sector was right to run its controversial "fox and henhouse" advertising campaign, which claimed that the $600 billion pool of default savings would be at risk if the government allowed the banks to access it.

CORPORATES
INDUSTRY SUPER AUSTRALIA PTY LTD, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, IOOF HOLDINGS LIMITED – ASX IFL, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, RESERVE BANK OF AUSTRALIA, AUSTRALIA. DEPT OF FINANCE, HOST-PLUS, LIBERAL PARTY OF AUSTRALIA, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, COLONIAL FIRST STATE INVESTMENTS LIMITED, SUNCORP GROUP LIMITED – ASX SUN, AUSTRALIANSUPER PTY LTD, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB

NAB charges double on super

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Original article by Elizabeth Redman
The Australian – Page: 17 & 20 : 20-Aug-18

The banking royal commission has spent the last two weeks grilling the superannuation sector over its fees and practices. Companies under the commission’s microscope have included National Australia Bank, with Australian Securities & Investments Commission deputy chairman Peter Kels stating that it planned to submit a brief to the Director of Public Prosecutions in regard to NAB’s "fee for no service" scandal. Meanwhile, it has been revealed that NAB unit MLC charges members of at least 10 super funds up to double the fees that are imposed by the fund’s external managers.

CORPORATES
AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, MLC LIMITED, THE VANGUARD GROUP INCORPORATED, MACQUARIE GROUP LIMITED – ASX MQG, PERPETUAL LIMITED – ASX PPT, PACIFIC INVESTMENT MANAGEMENT COMPANY LLC

Super carve-out is absolutely ridiculous

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Original article by Anthony Klan
The Australian – Page: 8 : 8-Aug-18

National Party senator John Williams has criticised a loophole in the Superannuation Industry (Supervision) Act which mean that super fund trustees cannot be penalised for breaching it. The statute stipulates that penalties for non-compliance include jail time and financial damages, but these sanctions do not apply to super fund trustees. Williams has described the situation as "ridiculous" and called for urgent action to address the issue.

CORPORATES
NATIONAL PARTY OF AUSTRALIA, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, AMP LIMITED – ASX AMP, IOOF HOLDINGS LIMITED – ASX IFL