Original article by Michael Roddan
The Australian – Page: 17 & 21 : 20-Sep-18
The banking royal commission has heard evidence from customers of budget insurer Youi who had lodged insurance claims for storm damage to their homes. Amongst other things, the inquiry was told that Youi has yet to authorise repairs to a home in Queensland that was damaged by Cyclone Debbie in March 2017. Jason Storey, the chief operating officer of claims handling at Youi, conceded that the insurer lacks sufficient resources to cope with major natural disasters.
YOUI PTY LTD, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, RAND MERCHANT INSURANCE HOLDINGS GROUP LIMITED, NEW SOUTH WALES. ENVIRONMENT PROTECTION AUTHORITY