K: Financial and Insurance Services

AMP’s new CEO starts in the hot seat

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Original article by Misa Han
The Australian Financial Review – Page: 15 & 20 : 3-Dec-18

Francesco De Ferrari starts his first day as CEO of AMP on 3 December, having previously been head of Credit Suisse’s Asia-Pacific private banking business. De Ferrari says he is determined to make the most of the impetus provided by the banking royal commission to bring about change in the way that AMP does business. Hamish Carlisle from Merlon Capital says De Ferrari should give AMP shareholders the opportunity to vote on the proposed sale of the AMP Life division, as well as renegotiating the deal if possible.

CORPORATES
AMP LIMITED – ASX AMP, AMP LIFE LIMITED, CREDIT SUISSE AG, MERLON CAPITAL PARTNERS PTY LTD, SHAW AND PARTNERS LIMITED, ATLAS FUNDS MANAGEMENT PTY LTD, AUSTRALIAN SHAREHOLDERS’ ASSOCIATION

ANZ staff morale low amid overhaul

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Original article by Ben Butler, Joyce Moullakis
The Australian – Page: 23 : 30-Nov-18

ANZ Bank CEO Shayne Elliott has told the financial services royal commission that the bank’s staff must feel free to speak up about governance issues. The inquiry has been presented with the results of a survey which found that morale at ANZ has declined. Amongst other things, the proportion of employees who said they feel able to raise issues and concerns without fear of negative consequences has fallen by three per cent since 2016 to 67 per cent. Likewise, the proportion of employees who stated that they rarely look for another job has fallen from 63 per cent to 56 per cent.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

ANZ compo for millions of accounts

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Original article by Ben Butler, Joyce Moullakis
The Australian – Page: 17 & 21 : 29-Nov-18

ANZ Bank CEO Shayne Elliott has conceded that it has taken far too long for the bank to compensate customers for losses incurred as a result of misconduct. Elliott has told the financial services royal commission that its remediation program is likely to embrace about two million accounts. However, he notes that some customers might have multiple account that qualify for compensation. Elliott also suggested that many of the governance issues at ANZ can be attributed to its business model under predecessor Mike Smith.

CORPORATES
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, AMP LIMITED – ASX AMP, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, ONEPATH AUSTRALIA LIMITED, IOOF HOLDINGS LIMITED – ASX IFL

Henry: NAB board was too soft

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Original article by James Frost, James Eyers
The Australian Financial Review – Page: 9 : 28-Nov-18

National Australia Bank’s chairman Ken Henry appeared before the financial services royal commission again on 27 November. He told the inquiry that NAB’s "toxic" relationship with the Australian Securities & Investments Commission had affected the bank’s ability to compensate customers in a timely manner for losses incurred as a result of misconduct. He also conceded that NAB’s board could have done more to compel the bank’s executives to seek improved relations with ASIC.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY

NAB chief warns: culture fix may be a decade away

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Original article by Joyce Moullakis
The Australian – Page: 2 : 27-Nov-18

National Australia Bank’s chairman Ken Henry has conceded that it could take up to 10 years to address issues with the bank’s culture that have been exposed by the financial services royal commission. He has told the inquiry that NAB has had the lowest compliance risk rating for all but one month in the seven years that he has been its board. Henry also said that it is more appropriate for the Australian Prudential Regulation Authority to have oversight of the banking sector’s culture than the Australian Securities & Investments Commission.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA

No credit crunch: RBA blames investors for property slowdown

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Original article by Andrew White
The Australian – Page: 17 & 21 : 27-Nov-18

A regulatory crackdown on investor and interest-only property loans has seen growth in housing credit fall below five per cent in 2018, compared with around seven per cent in 2015. However, the Reserve Bank of Australia’s assistant governor Christopher Kent says high-quality borrowers can still gain access to credit at competitive rates. He notes that there appears to have been a larger fall in the average interest rate for investors than owner-occupiers in the last year.

CORPORATES
RESERVE BANK OF AUSTRALIA, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIA. DEPT OF THE TREASURY

Super mergers could save $1.8bn

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Original article by Michael Roddan
The Australian – Page: 17 & 24 : 26-Nov-18

The Productivity Commission claims that $1.8 billion in savings could be gained each year if Australia’s 50 highest-cost superannuation funds were forced to merge with the 10 lowest-cost funds. The Commission’s research indicates that around eight per cent of all superannuation accounts are "trapped" in funds that have high fees and generally underperform, while there are 93 funds with less than $1 billion in assets. Its figures come as the banking royal commission prepares to take the Australian Prudential Regulation Authority to task over its tardy oversight of the superannuation sector.

CORPORATES
AUSTRALIA. PRODUCTIVITY COMMISSION, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AMP LIMITED – ASX AMP, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

Hayne to quiz NAB bosses on legal breaches

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Original article by James Frost
The Australian Financial Review – Page: 15 & 19 : 26-Nov-18

The final week of public hearings of the financial services royal commission will commence in Melbourne on 26 November. National Australia Bank CEO Andrew Thorburn and chairman Ken Henry are scheduled to appear, as are acting AMP CEO Mike Wilkins, ANZ CEO Shayne Elliott and Bendigo & Adelaide Bank chairman Robert Johanson. The appearance of Thorburn and Henry comes on the back of growing evidence that NAB has breached laws that could see it hit with criminal and civil penalties.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AMP LIMITED – ASX AMP, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN SECURITIES AND INVESTMENTS COMMISSION, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY

Industry Superannuation Funds increase satisfaction lead

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Original article by Roy Morgan
Market Research Update – Page: Online : 26-Nov-18

New findings from Roy Morgan show that the level of satisfaction with the financial performance of industry superannuation funds was 61.8% in the six months to October 2018, compared with 58.2% for retail super funds. Satisfaction with industry funds has increased by 2.7% over the last year, compared to a gain of 1.3% points for retail funds. The only area where retail funds have higher satisfaction than industry funds is for balances below $5,000, where they lead marginally with 49.0% compared to 48.6%. However, this segment is of little current value as it only holds 0.1% of the total market value, despite having 10.9% of customers. These are the latest findings from Roy Morgan’s "Satisfaction with Financial Performance of Superannuation in Australia Report October 2018", which is based on in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes, including over 30,000 with superannuation.

CORPORATES
ROY MORGAN LIMITED

Satisfaction with banks declines further in October

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Original article by Roy Morgan
Market Research Update – Page: Online : 26-Nov-18

New results from Roy Morgan shows that customer satisfaction with Australia’s banks fell to 78.0% in the six months to October 2018, compared with 78.5% in the six months to September. Satisfaction with banks was 81.2% in the six months to January 2018, prior to the Finance Royal Commission. The decline of 3.2% since January has resulted in the lowest satisfaction with banks in seven years, although it remains above the long-term average and is much higher than the 58.7% recorded in 2001. Satisfaction with the four major banks has fallen to 75.0%, down from 79.2% in the six months to January. However, satisfaction among customers of other banks has declined by only 1% over the same period, leaving them with an overall customer satisfaction rating of 83.9%. Roy Morgan’s "Customer Satisfaction-Consumer Banking in Australia October Report" is based on in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes.

CORPORATES
ROY MORGAN LIMITED