M6950 Market Research and Statistical Services

Aussies don’t trust social media: report

roymorgansocial Leave a comment

Original article by Angus Livingston
The Australian – Page: Online : 16-Aug-17

Roy Morgan Research’s State of the Nation Media Report shows that TV is still the main source of news for 69 per cent of Australians, while TV is the most trusted source of news for 41.5 per cent. Meanwhile, 32 per cent of Australians identify social media as their main source of news, although just four per cent say social media is their most trusted source of news. Print and digital newspapers are the main source of news for 48 per cent of Australians, while they are the most trust source of news for 25 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED

It’s Official: NZ Herald is New Zealand’s most widely read publication – print & online

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 14-Aug-17

Roy Morgan Research has released its New Zealand Print Readership results for Newspapers and Magazines in the 12 months to June 2017. The "New Zealand Herald" remains the country’s most-read daily newspaper, with 1,674,000 readers either in print or online, more than three times as many as read the second-placed "Dominion Post" (488,000). However, second-tier newspapers including the "Waikato Times" (+4.9%), "Bay of Plenty Times" (+10.5%), "Hawkes Bay Today" (+6.6%) and the "Sunday News" (+32.3%) are now growing their audience the fastest, while all four of New Zealand’s most read newspapers lost ground over the past year. Meanwhile, automotive magazine "AA Directions" is read by 507,000 New Zealanders, making it the most widely-read print magazine, ahead of "New Zealand Women’s Day" on 339,000.

CORPORATES
ROY MORGAN RESEARCH LIMITED

It’s Official: Sydney Morning Herald is still Australia’s most widely read masthead and Australians continue to embrace the shift to digital news

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 11-Aug-17

Roy Morgan Research has released the latest Readership report for Australian Newspapers for the 12 months to June 2017. Some 12,913,000 Australians aged 14+ (64.8 per cent) now read or access newspapers in an average 7-day period either in print, or online via website or app. This is virtually unchanged from a year ago. While cross-platform audiences are steady, the latest results show that growing numbers of Australians are choosing to consume their news via digital platforms rather than through the traditional print format. Over the past 12 months nine of Australia’s leading mastheads have increased their digital readership, while only three have increased their print readership. "The Sydney Morning Herald" is the most widely-read masthead, with cross-platform readership of 4,235,000, up 3.8 per cent from a year ago; the increase was driven by an increase in digital readership that more than offset the loss of print readers.

CORPORATES
ROY MORGAN RESEARCH LIMITED

It’s Official: Australia’s leading magazines buck conventional wisdom and grow their print readership

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 11-Aug-17

Roy Morgan Research has released the latest Australian Magazine Readership report for the 12 months to June 2017, showing that 10 of Australia’s 15 leading titles increased their print readership over the past year. A total of 12,470,000 Australians aged 14+ (62.6 per cent) now read print magazines, which is virtually unchanged from a year ago (down only 0.1%). The withdrawal of major publishers from audited circulation results for magazines last year means Roy Morgan’s readership results are the only truly independent measure of magazine performance now available. "Coles Magazine" remained the most widely-read print magazine during the period, with an average readership of 3,755,000 per issue (up 7.3 per cent). Meanwhile, nine of Australia’s leading 10 magazine ranked by cross-platform audiences retain a significantly larger readership via their print editions than their digital offerings.

CORPORATES
ROY MORGAN RESEARCH LIMITED, BAUER MEDIA AUSTRALIA PTY LTD

Millennials driving growth in private health insurance with over one million increase since 2008

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 10-Aug-17

A Roy Morgan Single Source survey has found that since 2008, there has been an increase of 1.1 million millennials with private health insurance, which accounts for 49.6% of the overall market growth. Millennials now account for 24.5% of the private health insurance market, compared with only 16.3% in 2008. Millennials’ share of the market was well below that of pre-boomers, baby boomers and generation X in 2008, but as a result of their rapid growth, they are now close to being the most significant generation in this market. Although 43.6% of millennials overall now have private health insurance, this varies considerably by income. In terms of personal income, 32.4% of millennials with an income of less than $50,000pa have private health insurance, but this increases to 71.1% among those with incomes of $100,000pa or more.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Small private health insurers lead in satisfaction and improvement – big funds lag

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 7-Aug-17

A Roy Morgan Single Source survey has found that Teachers Federation Health (85.1%), Health Partners (84.6%) and CBHS (84.1%) were the top three performers among Australia’s fifteen largest private health insurance funds for customer satisfaction in the year to June 2017. These three funds all went against the overall negative satisfaction trend over the last year, with Teachers Federation Health up 2.1%, Health Partners up 1.1% and CBHS up 0.8%. Satisfaction with the two largest funds remain below the smaller players, with BUPA on 70.7% (down 2.8% over the last year) and Medibank Private on 68.4% (down 1.6%). Smaller funds also performed best on customer advocacy, with 73% of Teachers Federation Health members being "highly likely" to recommend their fund to friends or colleagues, followed by Defence Health (71.2%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, TEACHERS FEDERATION HEALTH LIMITED, HEALTH PARTNERS, CBHS FRIENDLY SOCIETY LIMITED, BUPA AUSTRALIA PTY LTD, MEDIBANK PRIVATE LIMITED – ASX MPL, DEFENCE HEALTH LIMITED, LATROBE HEALTH SERVICES, TEACHERS’ UNION HEALTH

The Australian Digital Inclusion Index 2017

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 2-Aug-17

Telstra CEO Andy Penn has launched the Australian Digital Inclusion Index 2017, which is powered by Roy Morgan Research. The Index shows that digital inclusion is growing in Australia, and Australians are spending more time – and are doing more – online. Since 2014, when data was first collected, Australia’s overall digital inclusion score has improved by 3.8 points, from 52.7 to 56.5. In 2016-17 alone, Australia’s score rose by 2.0 points, from 54.5 to 56.5. Scores for every state and territory also increased over this period. While their individual scores increased by varying amounts, the relative ranking of states and territories remains unchanged since the 2016 report. However, the gaps between digitally included and excluded Australians are substantial and widening. In general, Australians with low levels of income, education and employment are significantly less digitally included. Particular geographic communities are also experiencing digital exclusion.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS

Big four banks improve satisfaction while smaller banks decline

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 1-Aug-17

A Roy Morgan Single Source survey has found that the customer satisfaction rating of Australia’s four major banks was 79.8% in the six months to June 2017, compared with 79.5% in the six months to June 2016. The combined satisfaction rating of all other banks declined by 0.9% points to 84.8% over this period. For more than a decade the big four banks have been gradually closing the gap on the lead held by the other banks. In 2005, the overall satisfaction level of the smaller banks was 77.7%, a lead of 11.1% points over the big four (66.6%), but it is now reduced to 5.0%. Meanwhile, the Commonwealth Bank continues to have the highest customer satisfaction rating among the big four banks (81.0%), ahead of National Australia Bank (79.8%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, TEACHERS MUTUAL BANK LIMITED, HERITAGE BANK LIMITED, BEYOND BANK AUSTRALIA

Customer satisfaction ticks up for big four

roymorgansocial Leave a comment

Original article by James Frost
The Australian Financial Review – Page: 17 : 31-Jul-17

Teachers Mutual Bank enjoys the highest level of customer satisfaction among all Australian banks, according to Roy Morgan Research’s latest survey of the sector. It is followed by Heritage Bank and Bendigo & Adelaide Bank, while Teachers Mutual Bank’s customers are most likely to recommend it to a friend. The Commonwealth Bank is the most highly rated of the big four banks in terms of customer satisfaction, followed by National Australia Bank. Collectively, customers of the big four banks are slightly more satisfied with them than they were a year ago, while customer satisfaction with other banks has fallen by 0.9 per cent.

CORPORATES
TEACHERS MUTUAL BANK LIMITED, ROY MORGAN RESEARCH LIMITED, HERITAGE BANK LIMITED, BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, WESTPAC BANKING CORPORATION – ASX WBC, ST GEORGE BANK LIMITED, ING BANK (AUSTRALIA) LIMITED

Where are the Biggest Mortgages in Australia?

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 31-Jul-17

A Roy Morgan Single Source survey has found that Australians have one trillion dollars in mortgage debt overall. This equates to a median outstanding mortgage of $228,800 for every owner-occupier mortgage holder. The survey, which was carried out in the six months to April 2017, also shows that Sydney has the highest outstanding mortgages, with a median home loan outstanding balance of $293,000 (up 9.4% in a year). This is followed by Perth with $279,000 (up 2.4%) and Melbourne with $243,000 (up 1.6%). Country areas in all states have lower average outstanding amounts than their capitals, with Queensland Country having the highest ($224,000).

CORPORATES
ROY MORGAN RESEARCH LIMITED