M6950 Market Research and Statistical Services

New legislation banning sale of animal-tested cosmetics and skincare in line with public sentiment

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 9-Mar-17

A Roy Morgan Single Source survey has found that in the year to December 2016, 46% of Australian women aged 14+ who use cosmetics nominated "Not tested on animals" as a feature that is important to them when purchasing make-up. This compares with 41% in the year to December 2012. Concern about animal testing is also becoming more widespread among Australian women when buying skincare products. The proportion of women who agree that it is important for the skincare products they purchase to be cruelty-free has risen from 39% to 44% per cent since 2012.

CORPORATES
ROY MORGAN RESEARCH LIMITED

The rise of the female breadwinner

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 7-Mar-17

A Roy Morgan Single Source Survey has found that 52 per cent of Australian women reported being the main breadwinner in their household in the year to December 2016. This compares to just 39 per cent in 2006. The percentage of men who said they were the main income earner in their household has barely changed in 10 years (74 per cent in 2016 compared to 73 per cent in 2006). The main factor behind the increased percentage of women who are earning their household’s main income is the sharp jump in the average income being earned by females in full-time employment since 2006; up from $A51,000 to $A73,500.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Will Netflix, Spotify and Foxtel take off on Qantas?

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 6-Mar-17

A Roy Morgan Single Source survey has found that of the 22% of Australians aged 14+ who take at least one domestic flight with Qantas during the year, 87% own a smartphone and 76% own a tablet computer – both above the national ownership rates of 80% and 65% respectively. However, while these millions of passengers will likely be carrying a compatible device on board, only 60% currently use any of Qantas’s three new in-flight entertainment providers: Foxtel, Netflix and Spotify. Some 33% of Qantas domestic flyers watched Foxtel in the last four weeks, including its streaming options Go and Play, while 32% watched Netflix and 22% listened to Spotify.

CORPORATES
ROY MORGAN RESEARCH LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, FOXTEL MANAGEMENT PTY LTD, NETFLIX INCORPORATED, SPOTIFY LIMITED

Thrills and spillage: the changing tastes of Australia’s cordial drinkers (or the Bickford’s phenomenon)

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 2-Mar-17

A Roy Morgan Single Source survey has found that 26% of Australians aged 14+ (5.2 million people) consumed cordial at least once in an average four weeks during the year to December 2016. This compares with 34.9% (6.2 million people) in the year to December 2009. While Cottee’s remains the leading cordial brand, it is now consumed by 1.8 million people in an average four weeks, down from 2.4 million in 2009. In contrast, consumption of Bickford’s has risen by 125 per cent, from 622,000 consumers in any given four weeks to just over 1.4 million.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COTTEE’S, BICKFORD’S AUSTRALIA PTY LTD, GOLDEN CIRCLE LIMITED, SCHWEPPES AUSTRALIA PTY LTD, COLES SUPERMARKETS AUSTRALIA PTY LTD, WOOLWORTHS SUPERMARKETS

Roy Morgan Customer Satisfaction Awards 2016: Australia’s most service-oriented retailers announced

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Feb-17

The winners of the 14 retail categories in the Roy Morgan 2016 Customer Satisfaction Awards include a mix of first-timers and veterans. Jeanswest (Clothing Store of the Year), Guzman y Gomez (Quick Service Restaurant of the Year) and First Choice Liquor (Liquor Store of the Year) were among the first-time winners. Meanwhile, among the repeat champions were Rebel Sport (Sports Store of the Year), ALDI (Supermarket of the Year) and The Good Guys (Furniture/Electrical Store of the Year), celebrating their third, fourth and fifth victories respectively.

CORPORATES
ROY MORGAN RESEARCH LIMITED, JEANSWEST CORPORATION PTY LTD, GUZMAN Y GOMEZ PTY LTD, FIRST CHOICE LIQUOR SUPERSTORE, REBEL SPORT LIMITED, ALDI STORES SUPERMARKETS PTY LTD, THE GOOD GUYS, SUPER CHEAP AUTO, MUFFIN BREAK, MYER HOLDINGS LIMITED – ASX MYR, TARGET AUSTRALIA PTY LTD, THE REJECT SHOP LIMITED – ASX TRS, HOME TIMBER AND HARDWARE, SOUL PATTINSON, SPENDLESS SHOES PTY LTD

2016 Roy Morgan Customer Satisfaction Awards: Telecommunications and Utilities winners revealed

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Feb-17

Australia’s most satisfying home phone, mobile phone, internet, and utilities service providers were announced last week at the 2016 Roy Morgan Customer Satisfaction Awards. Southern Phone scored its fourth consecutive Home Phone Service Provider award, with a clean sweep of the year’s monthly awards and a peak of 90 per cent of customers satisfied. Internode made it two in a row in the category of Home Broadband Service Provider and claimed all 12 monthly awards in 2016. Meanwhile, iiNet won five monthly awards in the category of Mobile Phone Service Provider, taking out the annual award against strong competition. Red Energy took out the award for Electricity Provider for a second successive year, while Lumo Energy was Gas Provider of the year, with eight monthly awards and a peak of 78% of customers satisfied.

CORPORATES
ROY MORGAN RESEARCH LIMITED, SOUTHERN PHONE COMPANY LIMITED, INTERNODE SYSTEMS PTY LTD, IINET LIMITED, RED ENERGY PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, APPLE PTY LTD

Roy Morgan announces winners of the 2016 Customer Satisfaction Awards

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 23-Feb-17

Roy Morgan Research announced the winners of its sixth annual Customer Satisfaction Awards for Australia on 22 February 2017. The awards recognise outstanding levels of customer satisfaction, as judged by more than 50,000 consumers via the Roy Morgan Single Source survey. The award categories cover sectors such as banking, insurance, superannuation, automotive, travel and hospitality, retail, telecommunications and utilities. Roy Morgan Research CEO Michele Levine says the Roy Morgan Customer Satisfaction Awards continue to be the benchmark by which customer satisfaction is measured, and the 32 businesses honoured in the 2016 awards share one crucial characteristic: their unrivalled dedication to ensuring their customers are satisfied, and their success as rated by their customers.

CORPORATES
ROY MORGAN RESEARCH LIMITED, GREATER BANK LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, PEOPLE’S CHOICE CREDIT UNION, RACT INSURANCE PTY LTD, ST LUKE’S HEALTH INSURANCE, ALLIANZ AUSTRALIA LIMITED, MACQUARIE SUPERANNUATION, CATHOLIC SUPER, SUPER CHEAP AUTO, MUFFIN BREAK, JEANSWEST CORPORATION PTY LTD, MYER HOLDINGS LIMITED – ASX MYR, TARGET AUSTRALIA PTY LTD, THE REJECT SHOP LIMITED – ASX TRS, THE GOOD GUYS, HOME TIMBER AND HARDWARE, SOUL PATTINSON, GUZMAN Y GOMEZ PTY LTD, FIRST CHOICE LIQUOR SUPERSTORE, SPENDLESS SHOES PTY LTD, REBEL SPORT LIMITED, ALDI STORES SUPERMARKETS PTY LTD, SOUTHERN PHONE COMPANY LIMITED, INTERNODE SYSTEMS PTY LTD, APPLE INCORPORATED, IINET LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, EMIRATES AIRLINES, RED ENERGY PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, LEXUS AUSTRALIA

Australia’s internet affordability improves, but big gaps remain between capital city residents and the rest

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Feb-17

The Australian Digital Inclusion Index, which is powered by Roy Morgan Research’s Single Source survey, includes three key elements: internet Access, Ability and Affordability. Nationally, Australia scored 52.1 on Affordability in the 12 months to September 2016 (up from 51.2 in March, but still below the level of 53.5 in 2014). However, a clear divide exists between capital cities and the rest of the country. Overall, Australia’s State capitals together scored 54.6, compared with 47.5 for the 36 per cent of the population living outside those six cities. Overall, capitals average 6.5 points higher for Affordability than the rest of their State – and the larger the State, the larger the divide. Sydney is the most affordable place in Australia for internet with a score of 57.3 – almost 10 points higher than the rest of NSW (47.5).

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SWINBURNE UNIVERSITY OF TECHNOLOGY

Satisfaction with risk and life insurance remains the lowest of all major insurance types

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 21-Feb-17

A Roy Morgan Single Source survey has found that satisfaction among Australians aged 14+ who are risk and life insurance policy holders was 67.4% in the year to December 2016, down from 68.8% in 2015. Less than one in four (23.9%) of risk and life policy holders were "very satisfied" with their insurance company. The survey also shows that satisfaction with risk insurance (covering income protection, disability, accident, trauma, etc) in 2016 was only 66.3%, the lowest of all insurance types and a little below the 68.7% for life insurance. Meanwhile, Allianz leads in customer satisfaction among the 13 largest risk and life insurers (75.7%), followed by Insuranceline (75.2%) and Asteron (74.4%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, ALLIANZ AUSTRALIA LIMITED, INSURANCELINE HOLDINGS PTY LTD, ASTERON PTY LTD

Why Vodafone is the top mobile provider in (only) Sydney

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Feb-17

A Roy Morgan Single Source survey has found that among Australia’s 18,775,000 mobile owners aged 14+ Telstra is the clear number one mobile service provider, which 43.6 per cent use for a mobile phone, ahead of Optus (24.1 per cent) and Vodafone (18.0 per cent). The survey, which was carried out in the six months to December 2016, also shows that Telstra claims only around one in three mobile owners overall (33.6 per cent) across the five mainland state capitals, compared with 26.3 per cent for Optus and 24.1 per cent for Vodafone. Meanwhile, Telstra has the largest market share in Brisbane, Melbourne, Perth and Adelaide, but Vodafone has the largest market share in Sydney (30.4 per cent).

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, VODAFONE AUSTRALIA LIMITED