BANKS AND BANKING – NEW ZEALAND

Kiwibank tops New Zealand customer satisfaction ratings

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 2-Mar-18

A Roy Morgan Single Source survey has found that Kiwibank had the highest satisfaction rating of the largest New Zealand banks in the year to December 2017. Kiwibank had a rating of 83.9%, compared with 82.6% in 2016. Overall consumer satisfaction with banks in New Zealand was 78.2%, up from 77.1% in the previous year. Of the largest New Zealand banks, six showed improved satisfaction, with the biggest gains coming from BNZ (up 2.2% points to 79.6%) and ANZ (up 2.0% point to 79.6%). Meanwhile, of the largest banks considered by customers to be their main financial institution, TSB Bank customers with 91.7%, have the highest likelihood (high advocates) of recommending them to a friend or colleague. They are followed by The Co-Operative Bank (86.6%) and Kiwibank (73.3%).

CORPORATES
ROY MORGAN LIMITED, KIWIBANK LIMITED, BANK OF NEW ZEALAND, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, TSB BANK LIMITED, CO-OPERATIVE BANK

‘Most obvious bubble on planet’

roymorgansocial Leave a comment

Original article by Geoff Winestock, Su-Lin Tan
The Australian Financial Review – Page: 12 : 30-Sep-16

The Reserve Bank of New Zealand has warned about a correction in property prices. A sharp fall in prices is likely to occur because of a high level of household debt, at 163 per cent of disposable income, and an excessive exposure of NZ banks to housing. Mortgage loans constitute around 55 per cent of the banks’ total assets. In Australia, the household debt exceeds 180 per cent of disposable income and mortgages make up 62 per cent of the banks’ assets.

CORPORATES
RESERVE BANK OF NEW ZEALAND, RESERVE BANK OF AUSTRALIA, MARKET ECONOMICS PTY LTD