BUSINESS – AWARDS – AUSTRALIA

Roy Morgan Customer Satisfaction Awards: Australia’s winning retailers announced

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Original article by Roy Morgan
Market Research Update – Page: Online : 8-May-24

The annual Roy Morgan Customer Satisfaction Awards were awarded in April, and the 16 winners in the retail categories range from many popular and well-known Australian brands to multi-national US retail names. The 13 repeat winners were led by Myer as Department Store of the Year for a ninth straight year, Bunnings Warehouse as Hardware Store of the Year for a seventh year in a row, and Rebel as Sports Store of the Year for the ninth consecutive year. The new category of Online Retailer of the Year was awarded to technology giant Amazon, which won eight monthly awards to run away with the category for its first win. The other first-time winner was Big W, which won Discount Department Store of the Year with a perfect record of 12 straight monthly wins in 2023. Both Amazon and Big W had average customer satisfaction in excess of 90%.

CORPORATES
ROY MORGAN LIMITED, MYER HOLDINGS LIMITED – ASX MYR, BUNNINGS GROUP LIMITED, REBEL SPORT LIMITED, AMAZON.COM INCORPORATED, BIG W DISCOUNT STORES

Roy Morgan Customer Satisfaction Awards 2023: the best brands in banking and finance

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Apr-24

The 2023 Roy Morgan Customer Satisfaction Awards were presented in Melbourne in mid-April. There were a total of 12 awards in the banking and finance categories, including many companies which backed up on wins a year ago. There were four first time winners, two previous winners returning to the winner’s circle and four companies continuing their winning streaks. One of the most impressive first-time winners was P&N Bank, which won the Bank of the Year award, while the Major Bank of the Year was again won by the Commonwealth Bank after winning nine monthly satisfaction awards during 2023. There were two standouts in the superannuation categories during 2023, with UniSuper winning the Industry Super Fund of the Year for a second straight year and the overall Super Fund of the Year, while Australian Ethical was a first-time winner of the Retail Super Fund of the Year. There were six award winners for the insurance categories, with Australian Unity winning all 12 monthly satisfaction awards to be awarded the Private Health Insurer of the Year – Retail for the first time. Other winners included back-to-back winners RAC (Major General Insurer of the Year) and Real Insurance (Risk & Life Insurer of the Year).

CORPORATES
ROY MORGAN LIMITED, P&N BANK, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, UNISUPER LIMITED, AUSTRALIAN ETHICAL SUPERANNUATION PTY LTD, AUSTRALIAN UNITY LIMITED, RAC INSURANCE PTY LTD, REAL INSURANCE

Roy Morgan Customer Satisfaction Awards 2023: automotive and airline winners

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Original article by Roy Morgan
Market Research Update – Page: Online : 17-Apr-24

The annual Roy Morgan Customer Satisfaction Awards were awarded in early April, and there were several familiar faces in the automotive and airline winner’s circle. Car Manufacturer of the Year Skoda won a second straight Annual Customer Satisfaction Award. Skoda performed exceptionally well during 2023 by winning 10 monthly awards with an average customer satisfaction of 97.1% – a record high for the category and the second highest for any company. Kia was a first-time winner of the Major Car Manufacturer of the Year; Kia took home five monthly awards to edge out rivals Subaru and Mitsubishi for the overall title, with average customer satisfaction of 91.9%. Meanwhile, Singapore Airlines won the International Airline of the Year award for a fourth straight year (2018, 2019, 2022 & 2023 – the award was not held during the pandemic-impacted years of 2020 and 2021). Virgin Australia won all 12 monthly awards to win the Domestic Airline of the Year for the first time in a decade, and Qantas won the Domestic Business Airline of the Year for the first time since 2020.

CORPORATES
ROY MORGAN LIMITED, SKODA AUTOMOBILOVA AS, KIA MOTORS AUSTRALIA PTY LTD, SINGAPORE AIRLINES LIMITED, VIRGIN AUSTRALIA HOLDINGS LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN

Aussie Broadband wins the Best of the Best Award for Customer Satisfaction for the first time

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Original article by Roy Morgan
Market Research Update – Page: Online : 12-Apr-24

Telecommunications group Aussie Broadband has won the Roy Morgan ‘Best of the Best’ Customer Satisfaction Award for the first time, just ahead of car manufacturer Skoda, liquor store chain Dan Murphy’s and supermarket chain ALDI. The ‘Best of the Best’ award goes to the company that achieved the highest customer satisfaction of all 38 winners in the Annual Roy Morgan Customer Satisfaction Awards for 2023. Aussie Broadband enjoyed a stellar year, winning not only the Mobile Phone Service Provider of the year award for the first time but also the Internet Service Provider of the Year award for a third time. Aussie Broadband had customer satisfaction of an exceptional 97.5% in 2023 to beat Car Manufacturer of the Year Skoda by the barest of margins.

CORPORATES
ROY MORGAN LIMITED, SKODA AUTOMOBILOVA AS, AUSSIE BROADBAND LIMITED – ASX ABB, DAN MURPHY’S, ALDI STORES SUPERMARKETS PTY LTD

Roy Morgan unveils Annual Customer Satisfaction Award winners across all categories

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Original article by Roy Morgan
Market Research Update – Page: Online : 12-Apr-24

Roy Morgan has announced the winners of its annual Customer Satisfaction Awards for 2023. The awards recognise outstanding levels of customer satisfaction, as judged by more than 60,000 consumers via the Roy Morgan Single Source survey. The award categories cover sectors such as banking, insurance, superannuation, automotive, retail, telecommunications and utilities. Of the 38 award winners this year, 22 are repeat winners backing up from a victory a year ago. The repeat winners include 13 with a perfect record of 12 monthly wins; there were also seven first-time winners, and four companies returned to the winner’s circle this year after missing out a year ago. Roy Morgan CEO Michele Levine says the Annual Customer Satisfaction Awards are the gold standard in identifying those companies and brands that stay ahead of the pack by knowing what their customers want and delivering it consistently.

CORPORATES
ROY MORGAN LIMITED

Virgin Australia, Toyota and Fortescue Metals are Most Trusted Brands in Key Industries for 2023

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Original article by Roy Morgan
Market Research Update – Page: Online : 21-Nov-23

Roy Morgan has presented the annual Roy Morgan Trusted Brand Awards for 2023 in the mining and petroleum, automotive, utilities, food and beverage, and travel and tourism industries. Fortescue Metals Group is the most trusted brand among a field of over 20 of the most prominent mining and petroleum companies; it was the sole entrant in the category to emerge with a positive net trust rating in the 12 months to June 2023. Toyota has topped the industry rankings as the most trusted brand in automotive since Roy Morgan began interviewing Australians about trust and distrust in 2018. The hotly contested utilities category has been won by Perth-based Synergy; it overtook Melbourne-based Red Energy, who were the ‘Most Trusted Utility Brand’ since Roy Morgan began surveying on trust and distrust five years ago. In the Food & Beverage category Cadbury has emerged as the most trusted brand for the second year ahead of more than 80 rival brands. Virgin Australia emerged as the only trusted brand in the Travel & Tourism sector for 2023, taking the title of ‘Most Trusted Travel & Tourism Brand’ from rival Qantas.

CORPORATES
ROY MORGAN LIMITED, FORTESCUE METALS GROUP LIMITED – ASX FMG, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, SYNERGY, RED ENERGY PTY LTD, CADBURY AUSTRALIA LIMITED, VIRGIN AUSTRALIA HOLDINGS LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN

Bendigo Bank, AustralianSuper, PayPal and NRMA Insurance are Australia’s most trusted finance and insurance brands

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Original article by Roy Morgan
Market Research Update – Page: Online : 15-Nov-23

The Roy Morgan Trusted Brand Awards for 2023 in the key finance and insurance categories have been presented to Bendigo Bank, PayPal, AustralianSuper, NRMA Insurance and HBF. Other finalists in these categories included the Commonwealth Bank, ING, American Express, QSuper, Australian Ethical and insurance brands RAC, RACQ, HCF and Bupa. The Roy Morgan Trusted Brand Awards bring together outstanding companies and brands from across a range of industries to celebrate and recognise the unmatched levels of trust these organisations hold when compared to their competitors in their respective categories.

CORPORATES
ROY MORGAN LIMITED, BENDIGO BANK, PAYPAL AUSTRALIA PTY LTD, AUSTRALIANSUPER PTY LTD, NRMA LIMITED, HBF HEALTH LIMITED

Roy Morgan unveils Annual Customer Satisfaction Award winners for 2022 across all categories

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Original article by Roy Morgan
Market Research Update – Page: Online : 22-Sep-23

Roy Morgan has announced the winners of its annual Customer Satisfaction Awards for Australia. The awards recognise outstanding levels of customer satisfaction, as judged by more than 60,000 consumers via the Roy Morgan Single Source survey. The award categories cover sectors such as banking, insurance, superannuation, automotive, retail, telecommunications and utilities. Of the 40 award winners this year, 19 are repeat winners backing up from a victory a year ago. There are also 21 new winners, including first-time winners Vaya, Skoda, Zambrero and CommInsure, while former winners such as Virgin Australia, Red Energy and Chemist Warehouse have returned to the winner’s circle. Roy Morgan CEO Michele Levine says the Annual Customer Satisfaction Awards are the gold standard in identifying those companies and brands that stay ahead of the pack by knowing what their customers want and delivering it consistently.

CORPORATES
ROY MORGAN LIMITED

First time winner Vaya wins the Best of the Best Award for Customer Satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 22-Sep-23

Mobile phone service provider Vaya has won the Roy Morgan Customer Satisfaction ‘Best of the Best’ Award for the first time, just ahead of supermarket chain Aldi and liquor store chain Dan Murphy’s. The ‘Best of the Best’ award goes to the company that achieved the highest customer satisfaction of all 40 winners in the Annual Roy Morgan Customer Satisfaction Awards. Vaya is the first mobile phone service provider to win the prestigious award. The victory for Vaya was built on the back of eight straight monthly victories in the Mobile Phone Service Provider of the Year category from January to August 2022. Vaya had customer satisfaction of 96.3% in 2022 to beat Supermarket of the Year Aldi by the barest of margins.

CORPORATES
ROY MORGAN LIMITED, VAYA PTY LTD, ALDI STORES SUPERMARKETS PTY LTD, DAN MURPHY’S

Roy Morgan Customer Satisfaction Awards 2020: Australia’s winning retailers announced

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Original article by Roy Morgan
Market Research Update – Page: Online : 17-Jun-21

The annual Roy Morgan Customer Satisfaction Awards were awarded in locked down Melbourne in early June. As usual, the awards in the retail category went to a mix of first timers and veterans. Among those enjoying their moment in the customer satisfaction spotlight for the first time were Schnitz as the Quick Service Restaurant of the Year with six monthly customer satisfaction awards and Chemist Warehouse as Chemist/Pharmacy of the Year. There were seven repeat winners led by Myer as Department Store of the Year for a sixth straight year, Bunnings Warehouse as Hardware Store of the Year for a fourth year in a row, Rebel as Sports Store of the Year for the sixth consecutive year and perhaps most impressively of all The Reject Shop confirming its dominance in the field as the Discount Variety Store of the Year for the ninth year running (2012-2020). First Choice Liquor (Liquor Store of the Year), The Athlete’s Foot (Shoe Store of the Year) and Subway (Major Quick Service Restaurant of the Year) all built on their victories in 2019 to complete back-to-back victories in their respective categories for the first time.

CORPORATES
ROY MORGAN LIMITED