Consumer satisfaction with banks equals record high in May but age groups differ

June 30, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 29-Jun-15

A Roy Morgan Research Consumer Banking Satisfaction Report shows that the satisfaction level of the personal customers of Australia’s banks rose by 0.1 per cent to 82.9 per cent in May 2015, equal to the 20-year high. The Commonwealth Bank had the highest customer satisfaction rating of the four major banks, at 82.5 per cent, but Westpac was the top-rated bank in terms of main financial institution (84.2 per cent). The survey also shows that the 70+ age group has the highest level of customer satisfaction at 88.8 per cent, while the 35-59 age group has the lowest level of satisfaction, at 80 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED

Are jet skis just aquatic motorbikes?

June 29, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 26-Jun-15

A Roy Morgan Single Source survey has found that 7.3 per cent of Australian households owned a motorbike in the year to March 2015, compared with 7.1 per cent five years earlier (an increase of just over 60,000). Some 116,000 people plan to buy a motorbike in the next 12 months. Meanwhile, 32.8 per cent of households own at least one bicycle, about 100,000 more than five years ago, and 410,000 Australians say they are in the market for a new bike. The survey also shows that 38,000 households own a jet ski, while 51,000 people say they intend to buy one in the next 12 months – and 21,000 of them are also planning to buy a motorbike.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Kicking Matilda: women’s soccer in Australia

June 25, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 24-Jun-15

A Roy Morgan Single Source survey has found that the number of Australian women aged 14+ playing football (soccer) either regularly or occasionally rose from 373,000 to 378,000 between April 2010 and March 2015. The number of teenage girls aged 14-17 who play the sport rose from 131,000 to 141,000, boosted primarily by an increase in those who play regularly (78,000, up from 45,000). Participation among young women aged 18-24 remained static at 97,000, but lost ground among the 25-34 age bracket, with only 73,000 taking part in the year to March 2015 (down from 94,000 five years earlier). Football appears to be catching on among women aged 35-49, with participation numbers rising from 43,000 to 56,000.

CORPORATES
ROY MORGAN RESEARCH LIMITED, MATILDAS

Netflix is the new black: 1 million users, more than 3 times rivals Presto, Stan, Quickflix & Foxtel Play combined

June 24, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 23-Jun-15

A Roy Morgan Single Source survey has found that 1,039,000 Australians aged 14+ in 408,000 households had subscribed to the Netflix streaming video on demand service in May 2015. In contrast, 97,000 Australians were subscribed to the Presto joint venture between Foxtel and Seven West Media, while 91,000 had a subscription to Stan, which Nine Entertainment and Fairfax Media launched in January. Meanwhile, Australian-listed Quickflix had just 43,000 subscribers and 40,000 had Foxtel Play, the streaming version of its pay-TV service.

CORPORATES
ROY MORGAN RESEARCH LIMITED, NETFLIX INCORPORATED, PRESTO ENTERTAINMENT PTY LTD, SEVEN WEST MEDIA LIMITED – ASX SWM, FOXTEL MANAGEMENT PTY LTD, STAN ENTERTAINMENT PTY LTD, NINE ENTERTAINMENT COMPANY HOLDINGS LIMITED – ASX NEC, FAIRFAX MEDIA LIMITED – ASX FXJ, QUICKFLIX LIMITED – ASX QFX, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD

ANZ-Roy Morgan Australian Consumer Confidence Edges Down

June 24, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 23-Jun-15

The ANZ-Roy Morgan Consumer Confidence rating for Australia fell by 0.4 per cent to 114.0 in the week ended 21 June 2015. However, the four-week moving average is now at 113.5, the highest level since November 2014, reflecting the more positive reaction to the Federal Budget. The sub-index for households’ finances in the next year fell by 1.1 per cent, while the sub-index for households’ finances compared with a year ago rose by 5.3 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

The ALDI effect: Australia’s changing supermarket scene

June 23, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jun-15

A Roy Morgan Single Source survey has found that German supermarket chain ALDI has increased its share of the Australian market from 3.1 per cent to 11.6 per cent over the last 10 years. The survey also shows that n 35.1 per cent of Australian grocery buyers aged 14+ shop at ALDI in an average four weeks, including more than 47 per cent of grocery buyers in both Victoria and New South Wales. Roy Morgan Research CEO Michele Levine says with the planned entry of Lidl to Australia, supermarkets are likely to focus more on customers than ever – understanding who they are, their needs and drives, and how to communicate with them and engage their loyalty.

CORPORATES
ROY MORGAN RESEARCH LIMITED, ALDI STORES SUPERMARKETS PTY LTD, LIDL GMBH & CO KG, COLES GROUP LIMITED, WOOLWORTHS LIMITED – ASX WOW, IGA

Business satisfaction with banks shows small improvement in May

June 19, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 18-Jun-15

A Roy Morgan Business Single Source survey has found that the satisfaction level of Australian business banking customers rose by 0.2 per cent to 65.8 per cent in May 2015. However, it remains well below the peak of 69.6 per cent in November 2014. Westpac still has the highest customer satisfaction rating among business customers of the four major banks, at 68.2 per cent, ahead of National Australia Bank (64.9 per cent). Meanwhile, smaller banks continue to outperform the "big four", with Bendigo Bank boasting a business customer satisfaction rating of 81.1 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, BENDIGO BANK, SUNCORP BANK, MACQUARIE BANK LIMITED – ASX MBL

How Australia’s cities are changing: which are richer, trendier, ageing, battling or more family-friendly

June 19, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 18-Jun-15

Roy Morgan Research has integrated new suburb-by-suburb population estimates from the Australian Bureau of Statistics into Helix Personas. This shows that Sydney has gained around 230,000 people (for total growth of five per cent) over the three years to June 2014. Some 82,544 of these new residents are high-income, educated and successful home-owners in the Leading Lifestyles community. Melbourne’s biggest proportional growth was among two distinct types of people: high-spending hipsters and outer suburban young parents. Perth was the fastest-growing city overall, with 10% more residents than in 2011, while Brisbane and Adelaide recorded population growth of six per cent and three per cent respectively.

CORPORATES
ROY MORGAN RESEARCH LIMITED, AUSTRALIAN BUREAU OF STATISTICS

Women’s active-wear on a winning streak

June 17, 2015roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 16-Jun-15

A Roy Morgan Single Source survey has found that seven per cent of Australian women aged 14+ buy women’s sportswear in any given four weeks, spending an average of $A74. The survey, which was carried out in the year to March 2015, also shows that 22 per cent of women who participate regularly in combative sports such as boxing and martial arts buy active-wear in an average four-week period. Likewise, women who play tennis (21 per cent), netball (21 per cent) or partake in aerobics (16 per cent) on a regular basis are also well above average for purchasing female sportswear.