MOBILE TELEPHONES – AUSTRALIA

Half of mobile owners reckon they know how to get the best deal – but they end up spending more

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Jul-16

A Roy Morgan Single Source survey has found that 49 per cent of Australians aged 14+ who own a mobile phone agree with the statement "I know how to find the best deal". This rate is almost the same among pre- and post-paid users. However, consumers who agree that they know how to find the best deal spend an average of seven per cent more for their post-paid and 25 per cent more for their pre-paid service per month than mobile owners who do not think they have value-seeking skills. Meanwhile, 66 per cent of mobile owners with Virgin (either pre- or post-paid) deem themselves good deal-hunters, ahead of 63 per cent of those with Amaysim and 57 per cent of those with Vodafone.

CORPORATES
ROY MORGAN RESEARCH LIMITED, VIRGIN MOBILE (AUSTRALIA) PTY LTD, AMAYSIM AUSTRALIA LIMITED – ASX AYS, VODAFONE AUSTRALIA LIMITED, SINGTEL OPTUS PTY LTD, TPG TELECOM LIMITED – ASX TPM, IINET LIMITED, ALDIMOBILE, TELSTRA CORPORATION LIMITED – ASX TLS

Unlockd secures deal with Tesco

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Original article by Paul Smith
The Australian Financial Review – Page: 27 : 10-Jun-16

Australian telco and mobile advertising group Unlockd has continued to expand globally, after securing a deal to supply its technology to Tesco Mobile in the UK. The deal with Tesco Mobile, which boasts some 4.6 million customers, includes content partnerships with Facebook and the British division of News Corporation. Unlockd CEO Matt Berriman says the company is enjoying monthly revenue growth of 75 per cent. It secured a deal with Sprint Telecom in the US earlier in 2016.

CORPORATES
UNLOCKD PTY LTD, TESCO MOBILE, FACEBOOK INCORPORATED, NEWS CORPORATION – ASX NWS, SPRINT TELECOM, LEBARA AUSTRALIA LIMITED, SEVEN GROUP HOLDINGS LIMITED – ASX SVW, SPOTLESS GROUP HOLDINGS LIMITED – ASX SPO, CARSALES.COM LIMITED – ASX CAR, SEEK LIMITED – ASX SEK, CITIBANK PTY LTD, TRANSURBAN GROUP LIMITED – ASX TCL, CATCH-OF-THE-DAY.COM.AU, BRITISH AIRWAYS PLC, McDONALD’S CORPORATION, BRANSTON, DORITOS

Optus reaches out to one million Uber passengers

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 30-Mar-16

A Roy Morgan Single Source survey has found that eight per cent of Australians aged 14+ with a Vodafone mobile service have travelled by Uber in the last three months, just ahead of the seven per cent of Optus or Virgin mobile customers. The survey, which was carried out in the six months to December 2015, also shows that only four per cent of Telstra’s mobile users travel by Uber. Meanwhile, Uber travellers made around 3.7 trips each with the service in the last three months, which is equivalent to an estimated 7.3 million passengers from July to December 2015. Optus mobile customers accounted for around 2.3 million of these passenger trips, while Telstra mobile customers made an estimated 1.8 million passenger trips.

CORPORATES
ROY MORGAN RESEARCH LIMITED, UBER TECHNOLOGIES INCORPORATED, VODAFONE AUSTRALIA LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, TELSTRA CORPORATION LIMITED – ASX TLS

Engineer ‘turned off’ Telstra net

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Original article by David Ramli
The Australian Financial Review – Page: 1 & 11 : 10-Feb-16

Telstra will offer its mobile customers free data on 14 February 2016 to compensate for an outage which took its mobile networks offline for about three hours. The telco will undertake an investigation into the outage, which occurred when a Telstra engineer accidentally switched off a core node without complying with the appropriate procedures. COO Kate McKenzie has given assurances that a similar incident will not occur again. The outage also affected emergency services and companies that use Eftpos terminals.

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, CABCHARGE AUSTRALIA LIMITED – ASX CAB, WESTERN AUSTRALIA. DEPT OF FIRE AND EMERGENCY SERVICES, AUSTRALIA. PRODUCTIVITY COMMISSION, POLICE FEDERATION OF AUSTRALIA

Amaysim shares surge on $70m Vaya takeover

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Original article by Ruth Liew
The Australian Financial Review – Page: 15 : 5-Jan-16

Amaysim currently boasts 718,000 mobile telephone subscribers, and the acquisition of online-only telco Vaya will increase its customer base by around 140,000. CEO Julian Ogrin says the $A70m deal will assist the growth strategy of Amaysim, which is aiming for one million customers by 2019. Ogrin anticipates further consolidation in the mobile phone market in 2016. Amaysim shares closed 20 per cent higher at $A2.75 on 4 January.

CORPORATES
AMAYSIM AUSTRALIA LIMITED – ASX AYS, VAYA PTY LTD, SINGTEL OPTUS PTY LTD, TPG TELECOM LIMITED – ASX TPM, IINET LIMITED, VOCUS COMMUNICATIONS LIMITED – ASX VOC, M2 GROUP LIMITED – ASX MTU, TELSTRA CORPORATION LIMITED – ASX TLS, VODAFONE AUSTRALIA LIMITED

48 days of credit: how often Australia’s prepaid mobile phone users recharge

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 15-Oct-15

A Roy Morgan Single Source survey has found that 32 per cent of Australians aged 14+ (or 6.2 million people) have a prepaid service on their main mobile phone. The survey, which was carried out in the year to June 2015, also shows that 40 per cent of prepaid mobile customers say they recharge every four weeks, and just 12 per cent recharge more often than every four weeks. Meanwhile, nine per cent recharge every two months, while nine per cent do so every three months. Across all prepaid mobile users, the average recharge frequency is around 48 days, but customers with Virgin have the longest average interval between recharges, at 63 days.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Prepaid mobile users still prefer to recharge at a store

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 7-Oct-15

A Roy Morgan Single Source survey has found that 6.2 million Australians 14+ (32 per cent) have a prepaid service on their main mobile phone. The survey, which was carried out in the year to June 2015, also shows that 26 per cent of prepaid mobile customers last recharged at a supermarket, while 18 per cent recharged via the internet and 13 per cent did so via a phone. Overall, 44 per cent of prepaid mobile owners reported going into a bricks-and-mortar channel for their last recharge, and 37 per cent used the internet, a phone, app or SMS. Five per cent use an auto-recharge.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, VODAFONE AUSTRALIA LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, AMAYSIM AUSTRALIA LIMITED – ASX AYS, BOOST MOBILE, ALDI STORES SUPERMARKETS PTY LTD

Amaysim pushes for 1m subscribers

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Original article by David Ramli
The Australian Financial Review – Page: 28 : 5-Oct-15

Australian-listed mobile telephone reseller Amaysim currently boasts 718,000 mobile subscribers, but it aims to lift this to one million in the next four years. However, it had originally aimed to achieve this by 2015. The telco also believes that its customer support systems are robust enough to handle about two million subscribers. Amaysim is also expected to diversify its operations in coming years by expanding into electricity and gas retailing.

CORPORATES
AMAYSIM AUSTRALIA LIMITED – ASX AYS, SINGTEL OPTUS PTY LTD, SIMYO GMBH, TELSTRA CORPORATION LIMITED – ASX TLS, VODAFONE AUSTRALIA LIMITED, KOGAN MOBILE PTY LTD, ISPONE PTY LTD, TPG TELECOM LIMITED – ASX TPM, M2 GROUP LIMITED – ASX MTU, NETFLIX INCORPORATED, APPLE INCORPORATED

Most mobile users choose quality or price – but some want it all

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 17-Sep-15

A Roy Morgan Single Source survey has found that 41 per cent of Australians aged +14 who own a mobile phone chose their provider for its better network coverage, while 28 per cent say cheaper rates were a deciding factor. The survey, which was carried out between January and July 2015, also shows that eight per cent of all mobile phone owners say both were reasons for choosing their provider. Roy Morgan Research CEO Michele Levine says that by understanding the reasons customers choose them, telecom providers can monitor and forecast the impacts of advertising campaigns and product or plan changes.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, VODAFONE AUSTRALIA LIMITED, VIRGIN MOBILE (AUSTRALIA) PTY LTD, AMAYSIM AUSTRALIA LIMITED – ASX AYS, ALDI MOBILE, BOOST MOBILE

Aussies using only their Mobile or Tablet to bank triples in 3 years

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 24-Aug-15

A Roy Morgan Single Source survey has found that an estimated 1.1 million (5.8 per cent of) Australians use only their mobile phone or tablet to conduct banking activities in an average four week period. In three years, the number of Australians doing "mobile-only banking" has tripled. This means they do not use any other banking channel, such as website, branches, adviser/banker or the telephone, to deal with their bank. By June 2015, 33 per cent of Australians conducted internet banking using a mobile phone or tablet (app) in an average four week period. This has resulted in a group of people that only deal with their banks via a mobile or tablet. As assumed, younger generations take up digital channels at higher rates than older ones, with close to one out of ten people under 34 years old doing "mobile-only banking".

CORPORATES
ROY MORGAN RESEARCH LIMITED