PHARMACY – AUSTRALIA

It’s Official: Terry White tops for Pharmacy Satisfaction

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Sep-17

Terry White Chemists has again taken out top position in the Roy Morgan Pharmacy Satisfaction awards for July with a customer satisfaction rating of 90.3%, following on from a victory in June. Rival My Chemist was in second position with a customer satisfaction rating of 89.9%, followed by Terry White Chemists’ merger partner Chemmart on 88.9%. As a combined entity TerryWhite Chemmart scores a combined customer satisfaction of 89.8% in July. Roy Morgan Research CEO Michele Levine says that in this incredibly competitive market, it is vital for pharmacies to know exactly who their customers are, and how to cater for their specific expectations, attitudes and preferences, or their satisfaction levels may suffer.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TERRY WHITE CHEMISTS, MY CHEMIST PTY LTD, CHEMMART PTY LTD

Chemists set the pace in Customer Satisfaction

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jul-16

Roy Morgan Research has announced the May 2016 winners of its monthly Customer Satisfaction Awards in Australia. Soul Pattinson took out top spot in the Chemist/Pharmacy category for the fourth consecutive month, with a customer satisfaction rating of 92 per cent. It was just ahead of Guardian Pharmacy (91 per cent), My Chemist (90 per cent) and Chemist Warehouse (also 90 per cent). Roy Morgan data shows that people aged 50+ are substantially more likely than those under 50 to shop at a chemist in an average four weeks. They also tend to be more satisfied than younger customers – a tendency which goes some way towards explaining the customer satisfaction success of Soul Pattinson and Guardian Pharmacy. For both of these chains, the 50+ demographic comprises over 60 per cent of their customer traffic in an average four weeks.

CORPORATES
ROY MORGAN RESEARCH LIMITED, SOUL PATTINSON, GUARDIAN PHARMACY, MY CHEMIST PTY LTD, CHEMIST WAREHOUSE, DISCOUNT DRUGSTORES PTY LTD

Healthy Sigma set for acquisitions

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Original article by Sarah-Jane Tasker
The Australian – Page: 21 : 24-Mar-16

Australian-listed Sigma Pharmaceuticals has posted a 2015 net profit of $A50.5m, which is 4.3 per cent lower than previously, although revenue rose by 10 per cent to $A3.5bn. CEO Mark Hooper notes that the proportion of Sigma’s revenue from the Pharmaceutical Benefits Scheme has fallen in recent years due to the group’s push to diversify its sources of income. He has flagged acquisitions and identified expansion into the hospital pharmacy sector as a key growth strategy.

CORPORATES
SIGMA PHARMACEUTICALS LIMITED – ASX SIP

Sigma lifts earnings in tough conditions

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Original article by Stephen Cauchi
The Australian Financial Review – Page: 16 : 20-Mar-15

Australian-listed Sigma Pharmaceuticals has posted an after-tax net profit of $A52.7m for the year to 31 January 2015, compared with $A53.5m previously. EBIT rose by 11 per cent to $A78m and revenue increased by 5.7 per cent to $A3.1bn. Sigma will pay a final dividend of $A0.02 per share, while investors will also receive a special dividend of $A0.01 per share

CORPORATES
SIGMA PHARMACEUTICALS LIMITED – ASX SIP, STANDARD AND POOR’S ASX 200 INDEX

Guardian and Chemmart keep customers satisfied

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 13-Mar-15

A Roy Morgan Single Source survey has found that 10 million Australians aged 14+ made at least one purchase from a chemist/pharmacy in any given four-week period in the year to December 2014. Guardian Pharmacy took out the 2014 Roy Morgan Customer Satisfaction Award for Chemist/Pharmacy of the Year, with an overall customer satisfaction rating of 92 per cent. However, 94 per cent of male customers were satisfied with the service they received at Guardian pharmacies, compared with 91 per cent of female customers

CORPORATES
ROY MORGAN RESEARCH LIMITED, GUARDIAN CHEMISTS, CHEM MART PTY LTD, CHEMIST WAREHOUSE, SOUL PATTINSON, DISCOUNT DRUGSTORES PTY LTD

Guardian Pharmacy guards top spot in customer satisfaction

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 16-Oct-14

A Roy Morgan Single Source survey has found that Guardian Pharmacy had a customer satisfaction rating of 91 per cent in the year to August 2014. Rival chemist chains Priceline Pharmacy and Chemist Warehouse both had customer satisfaction ratings of 90 per cent, ahead of Amcal and Chemmart. Guardian was also the winner of its category in the 2013 Roy Morgan Customer Satisfaction Awards

CORPORATES
ROY MORGAN RESEARCH LIMITED, GUARDIAN PHARMACY, PRICELINE PHARMACY, CHEMIST WAREHOUSE, AMCAL CHEMISTS, AMCAL MAX, CHEM MART PTY LTD