Air NZ pips Singapore Airlines, Emirates & Etihad Airways for Customer Satisfaction

Original article by Roy Morgan Research
Market Research Update – Page: Online : 21-Nov-17

Air New Zealand is again Australia’s most satisfying international airline, having a customer satisfaction rating of 88.8% in September, according to Roy Morgan Research’s latest survey on the topic. It was followed by Singapore Airlines (88.3%) and Emirates (87.3%). Qantas was again the leading Australian-based international airline, with a customer satisfaction rating of 80.2%, ahead of main rival Virgin Australia on 74.9%. Norman Morris, Industry Communications Director at Roy Morgan Research, notes that Air New Zealand’s rating was unchanged from September 2016.

CORPORATES
AIR NEW ZEALAND LIMITED – ASX AIZ, ROY MORGAN RESEARCH LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, ETIHAD AIRWAYS, THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED, BRITISH AIRWAYS PLC, JETSTAR AIRLINES PTY LTD, TIGER AIRWAYS AUSTRALIA PTY LTD, CATHAY PACIFIC AIRWAYS LIMITED, GARUDA AVIATION PTY LTD

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