High satisfaction with private health insurance claims

Original article by Roy Morgan
Market Research Update – Page: Online : 19-Feb-18

A Roy Morgan Single Source survey of Australians aged +14 with private health insurance has found that overall satisfaction with private health insurance funds was 71.0% in the year to December 2017, compared with 73.6% in 2016. The survey also shows that the satisfaction level of people who made a health insurance claim was 88.8% in 2017. The high level of satisfaction with claims suggests that the decrease in satisfaction is more likely the result of increased premiums rather than problems with claims. Only around 5% of fund members switch private health insurance funds due to problems with claims, with the main reasons given by over 70% for changing funds are the high cost and increased premiums.


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