Industry Superannuation Funds show greatest gains in satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jul-18

New findings from Roy Morgan show that in the six months to June 2018, industry superfund members with balances over $5,000 had higher levels of satisfaction with their fund’s performance compared to those with retail and self-managed fund (SMSFs). Over the last 12 months, industry funds have showed gains in satisfaction across all balance segments, with the best performance being a gain of 9.5% points in the over $700k group, followed by 5.0% points in the $250k to $699k segment and 4.4% points for the $100k to $249k segment. Self-managed funds had losses in satisfaction in all of these important groups, with the greatest decline being 18.3% points in the $100k to $249K bracket. Retail funds’ major gain was 10.9% points in the under $5k segment and 1.6% points in the $700k and over segment, with the other segments showing losses. Roy Morgan’s findings are based on in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes, including over 30,000 with superannuation.


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