Original article by James Eyers, James Frost
The Australian Financial Review – Page: Online : 9-Mar-19
There are now nearly 1,000 outstanding customer complaints against the Commonwealth Bank, with new complaints surging in the wake of the banking royal commission. The number of such complaints against Westpac is 1,800. Westpac CEO Brian Hartzer has suggested one of the reasons for the surge in complaints has been publicity concerning the new Australian Financial Complaints Authority. Both Hartzer and CBA CEO Matt Comyn are supportive of moves that would assist consumers and community lawyers to take actions against banks.
COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY