Original article by Roy Morgan
Market Research Update – Page: Online : 6-Aug-19
Google has won the Roy Morgan Mobile Phone Handset Customer Satisfaction Award for June 2019. Google received a satisfaction rating of 94%, which is a 4% increase since June 2018. It was followed by Apple iPhone (93%), Samsung (90%), LG (90%) and Motorola (90%). Google and Apple iPhone have now held first and second position respectively for eleven months straight. Of the top five brands, LG enjoyed the largest increase to its satisfaction ratings from a year ago (up 13%). However, LG’s rating has remained at around 90% for the past five months. The only decrease in ratings went to Motorola, with a 2% drop compared to a year ago.
ROY MORGAN LIMITED, GOOGLE INCORPORATED, APPLE INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED, LG ELECTRONICS, MOTOROLA INCORPORATED