TPG-Vodafone merger victory

Original article by Jared Lynch
The Australian – Page: 19 & 24 : 14-Feb-20

Federal Court Justice John Middleton ruled on 13 February that the $15 billion merger between Vodafone and TPG should be allowed to proceed. The Australian Competition & Consumer Commission had vetoed the merger in May on the grounds that it would leave market power in the hands of three big telcos, but Justice Middleton said leaving Vodafone and TPG as separate entities would not create more competition in the retail mobile market. Communications Minister Paul Fletcher said the merger is likely to benefit consumers and lead to greater competition.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, VODAFONE AUSTRALIA LIMITED, FEDERAL COURT OF AUSTRALIA, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, AUSTRALIA. DEPT OF COMMUNICATIONS AND THE ARTS

Boost Mobile and ALDImobile locked in tight race for annual satisfaction award

Original article by Roy Morgan
Market Research Update – Page: Online : 10-Dec-19

Boost Mobile is the winner of Roy Morgan’s Mobile Phone Service Provider of the Month Award for October 2019, with a customer satisfaction rating of 89%. Boost Mobile now sits equal with ALDImobile on four monthly satisfaction wins for 2019, setting up a close finish for the annual award. Boost Mobile is followed by ALDImobile (85%), TPG (79%) and Belong (79%). It is important to note that Boost Mobile is not itself a network provider but rather a ‘Mobile Virtual Network Operator’, which utilises the underlying Telstra mobile network to provide its service. When it comes to underlying mobile networks, the Vodafone network with an overall customer satisfaction rating of 77% is narrowly ahead of the Telstra network on 76% and the Optus network on 74%. These ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with around 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, BOOST MOBILE, ALDIMOBILE, TPG TELECOM LIMITED – ASX TPM, BELONG PTY LTD

Apple iPhone wins monthly satisfaction ratings, but Google Phone holds lead in race for the annual award

Original article by Roy Morgan
Market Research Update – Page: Online : 5-Nov-19

The Apple iPhone is the winner of Roy Morgan’s Handset Provider of the Month Award for September 2019, with a customer satisfaction rating of 92.6%. It was closely followed by Google Phone (92.5%), Motorola (92%), Samsung (89.9%) and LG (88.9%). Roy Morgan CEO Michele Levine says Apple iPhone has been the market leader in terms of customer satisfaction for many years, winning the past seven Roy Morgan Mobile Handset of the Year Awards. However, the strong performance of Google during 2019 may represent a changing of the guard when it comes to phone handset satisfaction with a close contest between the two brands to decide this year’s winner. These latest customer satisfaction ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, APPLE INCORPORATED, GOOGLE INCORPORATED, MOTOROLA INCORPORATED, LG ELECTRONICS AUSTRALIA PTY LTD

The new minority – the home phone connected

Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

New research from Roy Morgan shows that 66.5% of Australians had access to subscription/pay TV services at home in June 2019, compared with 61.6% in June 2018 and just 29.1% in June 2015. Driving the increase has been the huge take-up of subscription video-on-demand (SVOD) service Netflix, which is now accessible by around 11.5 million Australians. In total, 57.1% of Australians now have access to SVOD services (including Netflix, Stan and Amazon Prime. Only four years ago less than 2% of Australians had SVOD. The incredibly fast take-up of these new technologies, and the almost ubiquitous usage of mobile phones (now used by 95.9% of Australians), has accelerated the decline in home phones. Now 48.6% of the population have a home phone connected, down 9.5% points from a year ago. Over 96% of Australians had a home phone connection in 2001. These findings from the Roy Morgan Single Source survey are derived from in-depth face-to-face personal interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, NETFLIX INCORPORATED, STAN ENTERTAINMENT PTY LTD, AMAZON PRIME VIDEO

ALDImobile on top with fourth Roy Morgan monthly award in 2019

Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

ALDImobile has won the Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award for July 2019 with a customer satisfaction rating of 83%. ALDImobile’s rating has fallen 1% over the last year, although it has displaced former market leader Boost Mobile, whose customer satisfaction rating has fallen by 8% in the last year to 82%. Third-placed Vodafone has a customer satisfaction rating of 79%, just ahead of TPG and Belong (both on 78%). These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week in their homes and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, ALDIMOBILE, BOOST MOBILE, VODAFONE AUSTRALIA LIMITED, TPG TELECOM LIMITED – ASX TPM, BELONG PTY LTD

Google refuses to budge from top spot in mobile handset customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 6-Aug-19

Google has won the Roy Morgan Mobile Phone Handset Customer Satisfaction Award for June 2019. Google received a satisfaction rating of 94%, which is a 4% increase since June 2018. It was followed by Apple iPhone (93%), Samsung (90%), LG (90%) and Motorola (90%). Google and Apple iPhone have now held first and second position respectively for eleven months straight. Of the top five brands, LG enjoyed the largest increase to its satisfaction ratings from a year ago (up 13%). However, LG’s rating has remained at around 90% for the past five months. The only decrease in ratings went to Motorola, with a 2% drop compared to a year ago.

CORPORATES
ROY MORGAN LIMITED, GOOGLE INCORPORATED, APPLE INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED, LG ELECTRONICS, MOTOROLA INCORPORATED

Australians are bringing their own phone to new mobile plans

Original article by
Market Research Update – Page: Online : 2-Jul-19

A Roy Morgan Single Source survey shows that 89.9% of Australians aged 14+ (18.6 million people) now own a mobile phone. This is up 0.7% points on a year ago and up 2.1% points from two years ago. Now 26.8% of Australians are on a post-paid mobile phone plan after providing their own mobile phone for the plan, up 5.8% points from two years ago. In addition, 32.9% of Australians have a pre-paid mobile phone, up 2.5% points from two years ago. In contrast, there has been a decline in the market for traditional mobile phone plans that include a handset, with 29.7% of Australians now having a post-paid mobile phone plan that includes a new phone, down 6.8% points in two years. There has also been a shift in the way pre-paid/’bring your own phone’ consumers purchase their mobile phone plans; from a shop is still the preferred way for over half (51.5%) of these consumers, but the numbers of customers purchasing a plan online has increased by 7.9% points to 23.7% over the last two years.

CORPORATES
ROY MORGAN LIMITED

Mobile Virtual Network Operators taking market share from Mobile Networks

Original article by Roy Morgan
Market Research Update – Page: Online : 11-Mar-19

Mobile Virtual Network Operators (MVNOs) are continuing to take market share from the traditional Mobile Network Operators (MNO) in the prepaid mobile market, according to the latest research from Roy Morgan. Over 6.7 million Australians (32.6%) now have a prepaid mobile phone, and a rising share of these prepaid mobile phones are bought via a MVNO, such as those operated by the likes of Aldi Mobile, Amaysim, Kogan, Boost, Lebara, Lycamobile. MVNOs are now used by nearly 2 million Australians, or 29.4% of consumers who have a prepaid mobile phone. This market penetration for MVNOs is up a significant 2.5ppts in the last year alone, and up by 6.3ppts from four years ago in the six months to July 2014. Roy Morgan CEO Michele Levine says the increased market share taken by MVNOs in the prepaid mobile market is driven by a range of factors, including Australians looking for a better phone deal.

CORPORATES
ROY MORGAN LIMITED, ALDI STORES SUPERMARKETS PTY LTD, AMAYSIM AUSTRALIA LIMITED – ASX AYS, KOGAN.COM LIMITED – ASX KGN, BOOST MOBILE, LYCAMOBILE PTY LTD

The 2018, 8th Annual Roy Morgan Customer Satisfaction Awards: Telecommunications and Utilities Winners

Original article by Roy Morgan
Market Research Update – Page: Online : 8-Mar-19

Australia’s most satisfying home phone, mobile phone, internet, and utilities service providers were recently announced at the 2018 Roy Morgan Customer Satisfaction Awards. Optus is the Home Phone Service Provider of the year, with six monthly awards, while Virgin Mobile was named Mobile Phone Service Provider of the year, also with six monthly wins. Meanwhile, iiNet has been named Internet Service Provider for a fourth consecutive year and the Apple iPhone took out the award for Handset Provider for an eighth consecutive year. Red Energy took out the award for Electricity Provider for a fourth successive year, while Kleenheat is the Gas Provider of the year.

CORPORATES
ROY MORGAN LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, IINET LIMITED, APPLE PTY LTD, RED ENERGY PTY LTD, KLEENHEAT GAS PTY LTD

Huawei & Oppo fastest growing mobile phone handsets

Original article by Roy Morgan
Market Research Update – Page: Online : 17-Dec-18

A Roy Morgan Single Source survey shows that 471,000 Australians aged 14+ owned Huawei mobile phone handsets in the 12 months to September 2018, which represents growth of 87% over the last two years. Meanwhile, 368,000 Australians now own an Oppo handset. However, Australia’s most widely-held handset is again the Apple iPhone, which is used by over 8.6 million Australians (up 16% on two years ago). The handsets of key rival Samsung are used by over 5.6 million Australians in 2018, virtually unchanged on two years ago. Meanwhile, analysis using Roy Morgan’s Helix Personas consumer segmentation and data integration tool shows that a fifth of Australians who own Huawei handsets are members of the Metrotechs community, while a quarter of Australians owning Oppo handsets are in the Fair Go community and 22% are in the Hearth & Home community.

CORPORATES
ROY MORGAN LIMITED, HUAWEI TECHNOLOGIES COMPANY LIMITED, OPPO ELECTRONICS CORPORATION, APPLE INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED