Retail can thrive in online shopping shift

Original article by Glenda Korporaal
The Australian – Page: 13 & 19 : 23-Sep-20

More consumers have embraced online shopping due to the coronavirus pandemic, a trend that Australian Retailers Association CEO Paul Zahra expects to continue. He says the proportion of retail sales that are made online could rise to 20 per cent over the next 18-24 months, compared with about 10 per cent prior to COVID-19. Zahra warns that more physical stores are likely to close in coming years, but the shift to online will force retailers to adapt their business models. The pandemic has also prompted more consumers to support retailers within their local community.


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