Original article by James Fernyhough
The Australian Financial Review – Page: 25 : 27-Nov-20
Telstra has agreed to pay a $50 million penalty over the sale of mobile phone plans to 108 Indigenous consumers between 2016 and 2018. The sales were made at five Telstra stores in Northern Territory, South Australia and Western Australia, with the Australian Competition and Consumer Commission stating the sales were made despite the telco knowing that the Indigenous consumers did not understand the product and could not afford it. The ACCC has described Telstra’s action as "unconscionable", while it noted the customers had been left with average debts of $7,400.
TELSTRA CORPORATION LIMITED – ASX TLS, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION