Original article by Hannah Wootton, Lucy Dean
The Australian Financial Review – Page: 9 : 2-Nov-23

Data from the Australian Financial Complaints Authority shows that the number of complaints it received about superannuation funds rose by 32 per cent in 2022-23. This includes a 136 per cent increase in complaints regarding delays in processing insurance and death benefit claims. Super Consumers Australia director Xavier O’Halloran notes that some super fund members have had to wait for more than a year to have these claims paid out, and he has called for regulatory action to force super funds to process claims more promptly.

CORPORATES
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, SUPER CONSUMERS AUSTRALIA