Original article by Hannah Wootton
The Australian Financial Review – Page: 7 : 8-Nov-23

Data from the Australian Financial Complaints Authority shows that there was a surge in complaints about some superannuation funds during 2022-23. The number of complaints about AustralianSuper rose by 127 per cent year-on-year to 1,750; this includes more than 1,000 complaints about the administration of customers’ accounts. AustralianSuper has acknowledged that its customer service has not met expectations, but says it is taking action to address the issue. The Australian Retirement Trust, Cbus and Hostplus are among the super funds that also attracted a large increase in complaints.

CORPORATES
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY, AUSTRALIANSUPER PTY LTD, AUSTRALIAN RETIREMENT TRUST PTY LTD, CONSTRUCTION AND BUILDING UNIONS’ SUPERANNUATION FUND, HOST-PLUS