G39 Motor Vehicle and Motor Vehicle Parts Retailing

‘A testament’: Toyota’s winning formula is all about trust

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Original article by Ethan Cardinal
drive.com.au – Page: Online : 14-Sep-25

Roy Morgan’s 2025 Trusted Brand Awards have revealed that Toyota is Australia’s most trusted automotive brand, a title it has now held for seven years in a row. Roy Morgan states that when it comes to the automotive industry, Australians typically trust brands based on three factors, namely their personal experiences with vehicles, vehicle reliability and quality of service. A Toyota spokesperson notes there are millions of Toyota vehicles on Australian roads, which is a "testament to the trust that customers continue to place in us and our vehicles".

CORPORATES
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, ROY MORGAN LIMITED

Long delays for new vehicle buyers will ease later this year

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Original article by Kanika Sood
The Australian Financial Review – Page: 3 : 7-Jan-22

Over one million new cars were sold in Australia in 2021, despite buyers experiencing long wait times, with 2021 sales being 14.5 per cent higher than in 2020. Toyota Australia executive Sean Hanley says that "longer than usual delivery times" are likely to remain an issue until March, while Federal Chamber of Automotive Industries chief executive Tony Weber is optimistic that delivery times will ease in 2022. Toyota had the biggest share of sales in 2021 with 21.3 per cent, while SUVs accounted for over half of new car sales

CORPORATES
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES

Cheaper electric vehicles could increase uptake in Australia sooner than expected

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Original article by
The Guardian Australia – Page: Online : 25-May-21

The transition towards electric vehicles will present significant challenges to the automotive sector, according to the Motor Trades Association of Australia, in what is its first major review of the sector in four years. The MTAA noted that current uptake of electric vehicles is low, but that this could change if new technologies bring about cheaper prices. The MTAA noted that there were 72,521 businesses operating across the automotive sector at the end of the 2019/20 financial year, while 96.6% of all automotive businesses are small and family-owned enterprises.

CORPORATES
MOTOR TRADES ASSOCIATION OF AUSTRALIA LIMITED

Electric cars a bright spot in dim sales year

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Original article by David Ross
The Australian – Page: 14 : 7-Jan-21

The Federal Chamber of Automotive Industries has revealed that total car sales in Australia were down 13.7 per cent to 916,968 vehicles in 2020, making it the worst year for the industry since 2013. Toyota captured 22.3 per cent of all sales in 2020, while one in two cars sold was an SUV. Hybrid vehicle sales increased by 93.7 per cent, while electric car sales rose officially by 16.2 per cent; the actual figure is likely to be much higher as Tesla does not disclose its sales.

CORPORATES
FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES, TESLA INCORPORATED

How Uber Eats is changing the make-up of Australia’s roads

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Original article by Killian Plastow
The New Daily – Page: Online : 3-Jan-20

The Federal Chamber of Automotive Industries has reported that 84,708 new vehicles were sold in November, 9.8 per cent down on November 2018. However, scooter sales rose 14.5 per cent year-to-date by the end of September. James Caldwell from IBISWorld says the popularity of scooters is in part due to falling discretionary income, with the 2019 Household Income and Labour Dynamics in Australia (HILDA) survey finding that median household’s annual discretionary income declined between 2009 and 2017. Food delivery services like Uber Eats are also boosting the popularity of scooters, although Caldwell says those making the actual deliveries are unlikely to be purchasing a new scooter, as they do not get paid very much. Interviewing for the HILDA survey is conducted by Roy Morgan.

CORPORATES
FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES, IBISWORLD PTY LTD, ROY MORGAN LIMITED

Dollar’s fall lifts retailers’ spirits

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Original article by Eli Greenblat
The Australian – Page: 21 : 10-Dec-14

The latest Deloitte Access Economics retail forecasts study shows that the sector can expect higher margins during the 2014 Christmas period, due to the fall of the Australian dollar against the US currency. The overall sales growth figure for the calendar year is tipped to be 5.4%, compared with 3% on average per annum since 2010. The Australian National Retailers Association (ANRA) also forecasts turnover in the second week of December to reach $A7.6bn. However ANRA CEO Anna McPhee notes that retail sector margins have declined in the past three years

CORPORATES
AUSTRALIAN NATIONAL RETAILERS ASSOCIATION LIMITED, DELOITTE ACCESS ECONOMICS PTY LTD, AUSTRALIAN BUREAU OF STATISTICS

Lexus approaches near-perfect customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-19

Lexus is the winner of Roy Morgan’s Car Manufacturer of the Month Award for August 2019, with a customer satisfaction rating of 97%. Lexus was followed by Kia, Mercedes-Benz, Suzuki, Land Rover, Subaru and Toyota, all of which had a customer satisfaction rating of 94%. Lexus has won seven straight monthly awards in 2019, securing the brand the annual customer satisfaction award. Lexus has now won five Car Manufacturer of the Year Awards since its inaugural win in 2014. It has maintained a satisfaction rating of between 94% and 98% over the past five and a half years. These satisfaction ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, LEXUS, KIA MOTORS AUSTRALIA PTY LTD, MERCEDES-BENZ AG, SUZUKI AUSTRALIA PTY LTD, LAND ROVER, SUBARU (AUST) PTY LTD, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED

Supercheap Auto, Repco and Autobarn in tight race for annual satisfaction award

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Supercheap Auto has won Roy Morgan’s Auto Store Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 88%. It is just ahead of Repco (86%) and Autobarn (85%). The satisfaction ratings of auto stores are particularly stable when compared to other industries. If we compare current ratings with those from August 2017, we see that all three auto stores have only moderately increased their ratings (+3%). The customer satisfaction ratings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, SUPER CHEAP AUTO, REPCO CORPORATION LIMITED, AUTOBARN PTY LTD

SUV sales about to overtake cars

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Original article by Aaron Patrick
The Australian Financial Review – Page: 7 : 6-Jan-17

Australians bought 1,178,133 new cars in 2016, or two per cent more than in 2015. Figures from the Federal Chamber of Automotive Industries, released on 5 January 2017, show that the most popular models were Toyota HiLux (42,104 units) Toyota Corolla (40,330), Hyundai i30 (37,772), and Ford Ranger (36,934). Sport utility vehicles were still very popular among buyers, with sales rising 3.4 per cent to a record 47.6 per cent of combined passenger car and SUV sales.

CORPORATES
FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES, TOYOTA MOTOR CORPORATION, HYUNDAI MOBIS COMPANY LIMITED, FORD MOTOR COMPANY, DR ING HCF PORSCHE AG, MERCEDES-BENZ AG, BMW AG, AUSTRALIAN AUTOMOTIVE AFTERMARKET ASSOCIATION

Ford, Holden hit wall

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Original article by Joshua Dowling
Herald Sun – Page: 6 : 5-Jan-16

Preliminary new car sales data shows that Toyota retained its title as the biggest-selling car brand in Australia in 2015. The Corolla was the largest-selling car for the third year in a row, although heavy discounting saw the Camry become the nation’s top-selling car for December. Meanwhile, Ford has recorded its worst annual performance since 1966, with an 11.6 per cent decline in sales, while GM Holden’s sales fell by 2.9 per cent to a 22-year low.

CORPORATES
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, GM HOLDEN LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED, MAZDA AUSTRALIA PTY LTD, MERCEDES-BENZ AUSTRALIA PTY LTD, HYUNDAI MOTOR COMPANY AUSTRALIA PTY LTD, MITSUBISHI MOTORS AUSTRALIA LIMITED