Crust Pizza slices up competition for second straight month

Original article by Roy Morgan
Market Research Update – Page: Online : 20-Aug-19

Crust Pizza has won back-to-back Roy Morgan Quick Service Restaurant of the Month Awards, with a customer satisfaction rating of 93% in July 2019. Crust Pizza was followed by Noodle Box (92%), Grill’d (89%), Oporto (89%) and Guzman y Gomez (88%). Four of the top five outlets recorded strong ratings growth when compared with July 2018, except for Grill’d, which declined slightly. Noodle Box’s satisfaction rating has increased by 13% in the last year, and by 2% in the past three months, whereas ratings leader Crust Pizza has remained stable. These are the latest findings from the Roy Morgan Single Source survey, which is derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, CRUST GOURMET PIZZA BAR PTY LTD, THE NOODLE BOX PTY LTD, OPORTO PTY LTD, GUZMAN Y GOMEZ PTY LTD

Michel’s Patisserie brewing its lead in coffee shop satisfaction ratings

Original article by Roy Morgan
Market Research Update – Page: Online : 12-Aug-19

Michel’s Patisserie has continued its impressive winning streak by securing the Roy Morgan Coffee Shop of the Month Award for June 2019. In doing so, Michel’s Patisserie has established itself as the number one brand when it comes to pleasing their customers. Michel’s Patisserie received a satisfaction rating of 91%, which was a 6% increase from June 2018. It was followed by Donut King (87%), Gloria Jean’s (86%), The Coffee Club (85%) and Muffin Break (85%). Michel’s Patisserie has secured the number one position for a fifth straight month. Its ongoing lead in coffee shop satisfaction ratings has been assisted by a decline in ratings by Donut King, which has slipped 4% over the past twelve months. Roy Morgan CEO Michele Levine says that customer satisfaction is vital in the coffee shop industry because of high competition and easily substitutable goods. She notes if customers aren’t satisfied with their choice of coffee shop or cafe, they will simply walk away and try another.

CORPORATES
ROY MORGAN LIMITED, MICHEL’S PATISSERIE, DONUT KING, GLORIA JEAN’S COFFEES PTY LTD, THE COFFEE CLUB PTY LTD, MUFFIN BREAK PTY LTD

Fasta Pasta retains top spot for customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 10-Dec-18

Fasta Pasta has held off strong competition from the Grill’d burger chain in October to win its fourth monthly Roy Morgan Customer Satisfaction Award in a row. The quick-serve Italian food chain, which operates mainly in South Australia and Queensland, had a 95% total satisfaction rating – the proportion of customers who were ‘very’ or ‘fairly’ satisfied with their store experience. The Satisfaction Awards are based on data collected as part of Roy Morgan’s Single Source Survey, which involves in-home, face-to-face interviews with more than 50,000 respondents per year, including more than 8,000 answering detailed questions on their experience of quick-service restaurants.

CORPORATES
ROY MORGAN LIMITED, FASTA PASTA FAMILY RESTAURANTS PTY LTD, GRILL’D PTY LTD

Donut King & Michel’s Patisserie top two for satisfying customers

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-18

Donut King has won Roy Morgan’s Coffee/Doughnut Store Customer Satisfaction award for September 2018, with a customer satisfaction rating of 89% (up 3% in the last year). It is followed by stablemate Michel’s Patisserie on 86% (up 6%) and Muffin Break on 84% (down 3%). Meanwhile, new research from Roy Morgan shows that 27.4% of Australians aged 14+ (nearly 5.6 million people) shop at coffee/doughnut stores in an average four weeks. Despite not featuring in the top five stores for customer satisfaction, McCafe is the most visited coffee/doughnut store with nearly 2.3 million visitors in an average four weeks. Other popular coffee/doughnut stores include Coffee Club (visited by over 1.3 million) and Gloria Jean’s (visited by nearly 1.1 million). Analysing the demographic profile of Australia’s leading coffee/doughnut stores shows that women are more likely to visit such stores across the board than men but that there are significant differences between the age profiles of the different stores.

CORPORATES
ROY MORGAN LIMITED, DONUT KING, MICHEL’S PATISSERIE, MUFFIN BREAK PTY LTD, McCAFE, THE COFFEE CLUB PTY LTD, GLORIA JEAN’S COFFEES PTY LTD

UK CEO and family seaplane victims

Original article by Perry Duffin, Jodie Stephens
The Australian Financial Review – Page: 5 : 2-Jan-18

Richard Cousins, the CEO of catering company Compass Group, has been identified as one of the six victims of a seaplane crash north of Sydney. His fiance and her daughter were also killed, along with Cousin’s sons William and Edward, and pilot Gareth Morgan. Cousins became CEO of Compass in 2006, but announced in September 2017 that he planned to retire as head of what is the largest catering company in the world. Prime Minister Malcolm Turnbull has offered his sympathies to the families of the deceased.

CORPORATES
COMPASS GROUP PLC, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, BPB PLC, SAINT GOBAIN, RECKITT BENCKISER PLC, HBOS PLC, THE PENINSULAR AND ORIENTAL STEAM NAVIGATION COMPANY PLC

Domino’s in David & Goliath battle over GPS

Original article by Sue Mitchell
The Australian Financial Review – Page: 18 : 28-Nov-17

Domino’s Pizza Enterprises is the subject of legal action by Sydney IT company Precision Tracking. The latter has accused Domino’s of infringing its patents, and is seeking an injunction to prevent Domino’s from continuing to use its GPS Driver Tracker system, as well as seeking damages. Precision Tracking contends Domino’s system is based on its GPS technology. Litigation Capital Management is helping to finance Precision Tracking’s action against Domino’s. Precision Tracking claims it and Domino’s were involved in a partnership to develop its technology, but that the pizza maker reneged on their arrangement. Domino’s is counter-suing Precision Tracking and its three directors.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, PRECISION TRACKING, LITIGATION CAPITAL MANAGEMENT LIMITED – ASX LCA, FEDERAL COURT OF AUSTRALIA

Domino’s boss red-faced at missed target

Original article by Sue Mitchell
The Australian Financial Review – Page: 15 & 25 : 16-Aug-17

Domino’s Pizza Enterprises has posted a lower-than-forecast 2016-17 underlying net profit of $A118.5m. The result was 29 per cent higher than previously, compared with guidance of 32.5 per cent growth. Same-store sales growth in Australia and New Zealand fell from 17.4 per cent in the first half to 10 per cent in the second half, and Domino’s has flagged growth of just eight per cent in 2017-18. Domino’s has flagged net profit growth of around 20 per cent in 2017-18.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, DEUTSCHE BANK AG, WATERMARK FUNDS MANAGEMENT PTY LTD

Coca-Cola Amatil loses Domino’s contract to Pepsi

Original article by Sue Mitchell
The Australian Financial Review – Page: 15 & 20 : 7-Jul-17

Domino’s Pizza Enterprises says customer testing prompted it to replace Coca-Cola Amatil as its beverages supplier in Australia. Pepsi/Schweppes won the tender to supply soft drinks and bottled water. Michael Simotas of Deutsche Bank says Domino’s may be seeking to offset its move to start paying penalty rates, as Pepsi drinks tend to cost less than those of CCA. Woolworths recently advised that its supermarkets will not stock CCA’s latest sugar-free Coca-Cola product, on the grounds that consumers already have sufficient choice.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, COCA-COLA AMATIL LIMITED – ASX CCL, PEPSICO AUSTRALIA PTY LTD, SCHWEPPES AUSTRALIA PTY LTD, WOOLWORTHS LIMITED – ASX WOW, COLES SUPERMARKETS AUSTRALIA PTY LTD, HUNGRY JACK’S PTY LTD, 7-ELEVEN STORES PTY LTD, McDONALD’S AUSTRALIA LIMITED, SUBWAY SANDWICHES PTY LTD, RED ROOSTER FOODS, PIZZA HUT AUSTRALIA, DEUTSCHE BANK AG, NEXBA BEVERAGES PTY LTD, UBS HOLDINGS PTY LTD, SHOP, DISTRIBUTIVE AND ALLIED EMPLOYEES’ ASSOCIATION

Domino’s no longer flavour of the month

Original article by Eli Greenblat
The Australian – Page: 19 & 31 : 23-Jun-17

Craig Woolford of Citigroup says Domino’s will need to take better care of its franchisees if it is continue to maintain store growth. He notes that the typical Australia/New Zealand Domino’s store has seen its income grow by just 1.2 per cent over the last 12 years, compared with 9.5 per cent for the company as a whole. Woolford rates the stock a "sell". Domino’s shares fell by four per cent on 22 June, bringing to its decline since the start of 2017 to almost 20 per cent.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, CITIGROUP PTY LTD, DEUTSCHE BANK AG, JP MORGAN AUSTRALIA LIMITED, ALPHINITY INVESTMENT MANAGEMENT PTY LTD, ARISTOCRAT LEISURE LIMITED – ASX ALL, TREASURY WINE ESTATES LIMITED – ASX TWE, CSL LIMITED – ASX CSL, COCHLEAR LIMITED – ASX COH, ARMYTAGE PRIVATE LIMITED

Domino’s still hungry for more

Original article by Eli Greenblat
The Australian – Page: 23 : 17-Aug-16

Australian-listed Domino’s Pizza Enterprises has posted a 2015-16 net profit of $A82.43m, which is 28.7 per cent higher than previously. The fast-food chain’s revenue rose by 32.43 per cent to $A930.22m, while its underlying profit increased by 43.2 per cent to $A92m. CEO Don Meij notes that Domino’s is increasing its market share in categories beyond its core pizza business, such as hamburgers. Investors will receive a full-year dividend of $A0.735 per share.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, PIZZA SPRINT, JOEY’S PIZZA, COLES SUPERMARKETS AUSTRALIA PTY LTD, WOOLWORTHS LIMITED – ASX WOW, ALDI STORES SUPERMARKETS PTY LTD, OPHIR ASSET MANAGEMENT PTY LTD