I49 Air and Space Transport

Qantas edges out Virgin Australia for customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-18

Qantas has won Roy Morgan’s Domestic Airline Customer Satisfaction Award for July with a customer satisfaction rating of 84%, just ahead of key rival Virgin Australia on 83%. Regional airline REX on 77% edged out Qantaslink on 76% for third place. Qantas has also won the monthly customer satisfaction award for domestic business travel with a customer satisfaction rating of 79.4%, ahead of Virgin Australia on 78.8% and Jetstar on 58%. Roy Morgan CEO Michele Levine says the victories for Qantas in the monthly customer satisfaction award come as Australia is set to welcome a new Prime Minister who knows a thing or two about tourism. Scott Morrison is a former Managing Director of Tourism Australia.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, REGIONAL EXPRESS AIRLINES, QANTASLINK, JETSTAR AIRLINES PTY LTD, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, TOURISM AUSTRALIA PTY LTD

Virgin starts global search for new chief

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Original article by Annabel Hepworth
The Australian – Page: 19 & 28 : 13-Jun-18

Virgin Australia CEO John Borghetti has advised that he will step down by the start of 2020, having decided against renewing his contract. Borghetti has been at the helm of Virgin Australia since May 2010, and oversaw its transition from a budget carrier to a full-service airline. Internal candidates to succeed Borghetti are said to include Virgin Australia’s group executive Rob Sharp and the head of its Tigerair subsidiary, Merren McArthur. Virgin Australia closed 2.3 per cent higher at $A0.22 on 12 June.

CORPORATES
VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, TIGERAIR, QANTAS AIRWAYS LIMITED – ASX QAN, COCA-COLA AMATIL LIMITED – ASX CCL, MELBOURNE AIRPORT, VIRGIN ATLANTIC AIRWAYS LIMITED, GREENCROSS LIMITED – ASX GXL, QANTAS FREQUENT FLYER LIMITED, WESFARMERS LIMITED – ASX WES, VIRGIN GROUP LIMITED, SINGAPORE AIRLINES LIMITED, ETIHAD AIRWAYS, HNA GROUP, NANSHAN AUSTRALIA PTY LTD, CORVINA HOLDINGS

Singapore Airlines & Cathay Pacific top for international airline customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 20-Apr-18

Singapore Airlines has won the Roy Morgan international airlines customer satisfaction award for February 2018 with a customer satisfaction rating of 88.2%, securing the airline’s first monthly victory since December 2015. Rival Asia-Pacific airline Cathay Pacific came in second with a customer satisfaction rating of 87.7% in February, slightly down on its January result, when it won the monthly Roy Morgan customer satisfaction award. Air New Zealand, which won the Annual 2017 Roy Morgan Customer Satisfaction Award, came in third in February with a customer satisfaction rating of 85.9%, just ahead of Dubai-based Emirates on 85.0%. Qantas is the leading Australian international airline with a customer satisfaction rating of 79.8%, ahead of main rival Virgin Australia on 75.3%; both are well ahead of Jetstar and Tigerair.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, CATHAY PACIFIC AIRWAYS LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, EMIRATES AIRLINES, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD, TIGERAIR

Qantas flies with high customer satisfaction early in 2018

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Original article by Roy Morgan
Market Research Update – Page: Online : 16-Apr-18

A Roy Morgan Single Source survey shows that Qantas has built on a successful 2017 by again being rated Australia’s most satisfying domestic airline in February 2018, with a customer satisfaction rating of 86.4%. This is just ahead of stablemate Qantaslink on 86.1% and clearly ahead of key rival Virgin Australia on 83.2%. All three are well ahead of smaller carrier REX (Regional Express) with a customer satisfaction rating in February of 77.1% and budget airlines Jetstar on 64.1% and Tigerair on 61.4%. Qantas also leads the way for domestic business travellers with a customer satisfaction rating of 85.2%, ahead of Virgin Australia on 81.5% and well ahead of Jetstar on 65.5%. Qantas won the Annual Roy Morgan Customer Satisfaction Awards for both the Domestic Airline and Domestic Business Airline of the year for the fourth straight year in 2017.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, QANTASLINK, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD, TIGERAIR

Technology key to Qantas resurgence

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Original article by Annabel Hepworth
The Australian – Page: 19 : 26-Mar-18

Qantas CEO Alan Joyce says airfares from Australia to Britain have continued to decline over the history of the "kangaroo route". With Qantas having just launched its first non-stop flights from Australia to London, Joyce notes airfares to the UK are now equivalent to a week’s average wage, whereas as recently as the 1960s they were equal to 22 weeks average wages. He says that new technologies are helping Qantas to keep its airfares competitive on Australian to Europe services.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, BOEING COMPANY

Flying high: Qantas and Air New Zealand soar at 2017 Roy Morgan Customer Satisfaction Awards for Travel

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Original article by Roy Morgan
Market Research Update – Page: Online : 26-Feb-18

Roy Morgan has announced the winners of its 2017 Customer Satisfaction Awards for the Australian tourism and travel industry. Qantas was named the Domestic Airline of the Year, while it also took out the award for Domestic Business Travel Airline of the Year. It has won both awards for a fourth consecutive year, winning all 12 monthly awards for Domestic Business Travel Airline. Air New Zealand was named the International Airline of the Year for the first time, with 11 monthly wins.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, AIR NEW ZEALAND LIMITED – ASX AIZ

Qantas soars to record profit

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Original article by Annabel Hepworth
The Australian – Page: 17 & 20 : 23-Feb-18

Qantas has posted an underlying pre-tax profit of $A976m for the first half of 2017-18, an increase of 14.6 per cent. The airline’s statutory profit after tax rose 17.9 per cent to $A607m. Qantas is likely to resume paying corporate tax soon, after advising that it now has just $A368m worth of tax-loss credits. Meanwhile, CEO Alan Joyce has emphasised the need for a reduction in the corporate tax rate in order to ensure that the Australian economy is internationally competitive. Qantas shares rose $A0.31 to close at $A5.58 on 22 February.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, MOODY’S INVESTORS SERVICE INCORPORATED, CITIGROUP PTY LTD, WESFARMERS LIMITED – ASX WES

Meet the new Qantas chairman

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Original article by Michael Smith
The Australian Financial Review – Page: 28 : 7-Nov-17

Richard Goyder will be stepping down as CEO of Wesfarmers in the week commencing 13 November, and will be joining the board of Qantas Airways in the same week. There is every expectation that Goyder will become the next Qantas chairman, with incumbent Leigh Clifford likely to step aside towards the end of 2018. Goyder is already the chairman of the Australian Football League Commission, and is due to take over as chairman of Woodside Petroleum in April 2018.

CORPORATES
WESFARMERS LIMITED – ASX WES,QANTAS AIRWAYS LIMITED – ASX QAN,AUSTRALIAN FOOTBALL LEAGUE COMMISSION,WOODSIDE PETROLEUM LIMITED – ASX WPL,ORICA LIMITED – ASX ORI,ORIGIN ENERGY LIMITED – ASX ORG

Qantas is Australia’s leading domestic airline

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 29-Sep-17

A Roy Morgan Single Source survey has found that Qantas is Australia’s most satisfying domestic airline, with a customer satisfaction rating of 83.2% in August 2017, ahead of key rivals Virgin Australia on 77.6% and stablemate Qantaslink on 72.7%. Qantas has maintained its lead over Virgin Australia for four months; however, the big improvers over the past year were smaller carrier REX (Regional Express) with a customer satisfaction rating of 72.6% in August – up 5.5% from a year ago, while Jetstar rounded out the top five with a customer satisfaction rating of 63.1%. Qantas also leads the way for domestic business travellers with a customer satisfaction rating of 84.8%, well ahead of Virgin Australia on 75.6% and Jetstar on 55.1%.

CORPORATES
ROY MORGAN RESEARCH LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, QANTASLINK, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD

Virgin tips positive cash flow as Velocity slows

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Original article by Michael Smith
The Australian Financial Review – Page: 14 : 4-Jul-17

Virgin Australia released an update on its trading performance on 3 July 2017, two days prior to the launch of its new service to Hong Kong. Virgin Australia, which reported a net loss of $A69 million for the third quarter in May 2017, advised on 3 July that it will be "cash flow positive" for the full financial year. However, its forecast for EBIT growth of between two and three per cent for its Velocity frequent flyer program was down on previous forecasts.

CORPORATES
VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, VELOCITY FREQUENT FLYER PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN