I49 Air and Space Transport

Qantas to announce new cuts by weekend

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Original article by Lucas Baird
The Australian Financial Review – Page: 15 : 17-Mar-20

Qantas has advised that the new quarantine rules for people travelling to Australia and New Zealand will force it to further reduce capacity on some routes. The airline recently cut capacity on domestic and international routes by five per cent and 23 per cent respectively in response to falling demand for air travel due to the coronavirus. A spokesman for Virgin Australia says the airline is still assessing its response to the new travel restrictions, while Air New Zealand has flagged redundancies and a looming 85 per reduction in international capacity.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, AIR NEW ZEALAND LIMITED – ASX AIZ

Roy Morgan Customer Satisfaction Awards 2019: Automotive and Airline Winners

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20

The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on 18 February. The automotive and airline categories included wins by first-time and past winners, as well as Qantas securing both domestic airline awards. Past award winner Lexus once again secured the Car Manufacturer of the Year award, taking its total to five award wins in the category. Mazda won its first Roy Morgan Customer Satisfaction Award in the new category of Major Car Manufacturer of the Year. Meanwhile, the three airline awards were presented to two winners. Qantas won both the Domestic Airline and Domestic Business Travel Airline categories in convincing fashion while Singapore Airlines put together another strong 12 months, winning the International Airline of the Year category for a sixth time.

CORPORATES
ROY MORGAN LIMITED, LEXUS AUSTRALIA, MAZDA AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED

Qantas remains number one in airline satisfaction for both domestic and domestic business travel

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Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

New Roy Morgan airline satisfaction data shows that national flag-carrier Qantas is the winner of both the Domestic Airline and Domestic Business Airline of the Month Award for November 2019. Qantas has won eight straight monthly awards in the domestic category, and remains unbeaten in the domestic business category for 2019. In the Domestic Airline category, Qantas’s leading customer satisfaction rating of 84% was followed by Virgin Australia (80%), QantasLink (76%), REX (69%), Jetstar (57%) and Tigerair (49%). In the Domestic Business Airline category, Qantas again claimed the highest rating of 83%, followed by Virgin Australia (72%) and Jetstar (56%). These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, QANTASLINK, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD, TIGER AIRWAYS AUSTRALIA PTY LTD

Singapore Airlines rises into first position for customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

Singapore Airlines is the winner of Roy Morgan’s International Airline of the Month Award for November 2019, with a customer satisfaction rating of 87%. It was followed by Emirates (85%), Qatar Airways (85%) and Air New Zealand (84%). Roy Morgan CEO Michele Levine says the top three performers in the latest ratings have been the clear customer satisfaction standouts throughout the year, with Singapore Airlines and Emirates having challenged each other month by month for top position. The customer satisfaction ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QATAR AIRWAYS

Scale of Qantas turnaround catches Joyce by surprise

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Original article by Steve Creedy
The Australian – Page: 20 : 10-Dec-14

Alan Joyce, CEO of Qantas Airways, admits that he and his management team had not expected their cost-cutting strategy to bear fruit so rapidly. He has been able to forecast a 2014-15 interim underlying profit pre-tax of up to $A350m, after the previous loss. The carrier’s stock on 9 December closed $A0.01 lower at $A2.38, but had gained nearly 14% the day before when the news was released. Meanwhile independent senator Nick Xenophon wants the Australian Competition & Consumer Commission to look into whether Qantas’s refusal to lower its fuel surcharge despite a falling crude oil price constitutes misleading and deceptive conduct

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, BOEING COMPANY, CITIGROUP PTY LTD, AIRBUS SAS, NICK XENOPHON GROUP

Emirates leads international airline satisfaction, with Qantas just outside top five

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Original article by Roy Morgan
Market Research Update – Page: Online : 8-Oct-19

Emirates has won the Roy Morgan International Airlines Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 86%. It was closely followed by Singapore Airlines (85%) and Qatar Airways and Air New Zealand (both 84%). Locally based airlines Qantas and Virgin Australia placed sixth and seventh, with customer satisfaction ratings of 80% and 76% respectively. These ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, EMIRATES AIRLINES, SINGAPORE AIRLINES LIMITED, QATAR AIRWAYS, AIR NEW ZEALAND LIMITED – ASX AIZ, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Qantas flies above the rest in both domestic travel and business airline satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Qantas is the winner of both Roy Morgan’s Domestic Airline and Domestic Business Airline of the Month Award for August 2019, with a customer satisfaction rating of 86% across both categories. In the Domestic Airline category, it is followed by QantasLink (84%), Virgin Australia (80%), Jetstar (58%), REX (56%) and Tigerair (42%). In the Domestic Business Airline category, Qantas is followed by Virgin Australia (79%) and Jetstar (56%). Both Qantas and QantasLink are the only two airlines to have increased their domestic airline satisfaction ratings from 12 months ago. Compared with August 2018, Qantas has increased its rating by 3% and QantasLink by an impressive 12%. The other airlines all declined in satisfaction ratings. These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED

Qantas lifts its share as travel numbers fall

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Original article by Robyn Ironside
The Australian – Page: 19 : 12-Jun-19

New figures show that Qantas increased its share of Australia’s international travel market from 16.9 per cent to 18.2 per cent in March 2019. Qantas and its subsidiary airlines lifted their combined share of international passengers to 27.4 per cent, while Virgin Australia’s market share increased from six per cent to 6.7 per cent. The Bureau of Infrastructure, Transport & Regional Economics’ data also shows that international passenger numbers fell by 2.5 per cent year-on-year in March.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, JETSTAR ASIA, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, AUSTRALIA. DEPT OF INFRASTRUCTURE AND REGIONAL DEVELOPMENT. BUREAU OF INFRASTRUCTURE, TRANSPORT AND REGIONAL ECONOMICS, THE AUSTRALIAN FEDERATION OF TRAVEL AGENTS LIMITED, INTERNATIONAL AIR TRANSPORT ASSOCIATION, AMERICAN AIRLINES INCORPORATED, SINGAPORE AIRLINES LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, EMIRATES AIRLINES

Qantas leads Virgin Australia for customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 11-Jun-19

Qantas has won Roy Morgan’s monthly Domestic Airline Customer Satisfaction Award for April 2019, with a customer satisfaction rating of 85%, ahead of Virgin Australia on 79%. Qantas has also won the monthly award for domestic business travellers with a customer satisfaction rating of 85%, ahead of Virgin Australia on 80% and well ahead of subsidiary Jetstar on 49%. The dual victories in April mark the first time this year Qantas has won both domestic categories and put Qantas in with a good chance of taking out both Annual Roy Morgan Customer Satisfaction Awards for 2019.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD

Singapore Airlines best for international airline customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 27-May-19

Singapore Airlines has won the Roy Morgan International Airlines Customer Satisfaction Award for April 2019, with a customer satisfaction rating of 89%. It is followed by Emirates (87%), Qatar Airways (85%) and Etihad Airways (83%). All four leading international airlines increased their customer satisfaction ratings in April compared to a year ago, with Qatar Airways showing the biggest increase (up by 6% points from a year ago). Emirates increased customer satisfaction by 3% points, Etihad Airways by 2% points and Singapore Airlines was up 1% point. Other big improvers amongst the leading international airlines include British Airways, which increased customer satisfaction by 9% points to 72%, and Thai Airways (up 4% points to 79%). Qantas is the leading Australian international airline with a customer satisfaction rating of 79%, just in front of main rival Virgin Australia on 76%, while Jetstar finished just outside the top 10 airlines in April.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QATAR AIRWAYS, ETIHAD AIRWAYS, BRITISH AIRWAYS PLC, THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD