Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20
The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on 18 February. The automotive and airline categories included wins by first-time and past winners, as well as Qantas securing both domestic airline awards. Past award winner Lexus once again secured the Car Manufacturer of the Year award, taking its total to five award wins in the category. Mazda won its first Roy Morgan Customer Satisfaction Award in the new category of Major Car Manufacturer of the Year. Meanwhile, the three airline awards were presented to two winners. Qantas won both the Domestic Airline and Domestic Business Travel Airline categories in convincing fashion while Singapore Airlines put together another strong 12 months, winning the International Airline of the Year category for a sixth time.
ROY MORGAN LIMITED, LEXUS AUSTRALIA, MAZDA AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED