I49 Air and Space Transport

Virgin to stick with suspect Boeings

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Original article by Robyn Ironside
The Australian – Page: 3 : 12-Mar-19

Virgin Australia is slated to receive the first of 30 Boeing 737 MAX 8 aircraft in November, and the carrier has not yet changed its plans in the wake of the latest fatal incident involving the plane. Ethiopian Airlines has grounded its fleet of 737 MAX 8s following the loss of one plane with 157 passengers and crew. The pilot had reported technical difficulties shortly before the crash, which is similar to the circumstances surrounding the downing of a Lion Air 737 MAX 8 in late October.

CORPORATES
VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, BOEING COMPANY, ETHIOPIAN AIRLINES, LION AIR, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN INTERNATIONAL PILOTS ASSOCIATION, UNITED STATES. FEDERAL AVIATION ADMINISTRATION, CHINA. CIVIL AVIATION AUTHORITY

Qantas goes after slice of frequent buyers’ credit card spending

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Original article by Patrick Hatch
The Sydney Morning Herald – Page: Online : 13-Feb-19

Qantas has launched a new Titanium credit card that will be offered solely to customers whose annual income exceeds $200,000. Qantas Loyalty CEO Olivia Worth notes that the airline’s top 1000 loyalty scheme members generate most of their frequent flyer points from expenditure on goods and services rather than flights. Qantas’s customer loyalty partners include Woolworths, AustralianSuper and Red Energy.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, QANTAS FREQUENT FLYER LIMITED, WOOLWORTHS LIQUOR, AUSTRALIANSUPER PTY LTD, RED ENERGY PTY LTD

Singapore Airlines best for international airline customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-18

Singapore Airlines has won Roy Morgan’s International Airlines Customer Satisfaction Award for July, with a customer satisfaction rating of 88%. It is followed by rivals Cathay Pacific and Emirates (both on 84%) and Air New Zealand (82%). Qantas is the leading Australian international airline, with a customer satisfaction rating of 80%, just in front of main rival Virgin Australia on 78%. Roy Morgan CEO Michele Levine says Singapore Airlines is on track to win its first Annual Roy Morgan International Airline Customer Satisfaction Award since 2015.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, CATHAY PACIFIC AIRWAYS LIMITED, EMIRATES AIRLINES, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH

Qantas edges out Virgin Australia for customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-18

Qantas has won Roy Morgan’s Domestic Airline Customer Satisfaction Award for July with a customer satisfaction rating of 84%, just ahead of key rival Virgin Australia on 83%. Regional airline REX on 77% edged out Qantaslink on 76% for third place. Qantas has also won the monthly customer satisfaction award for domestic business travel with a customer satisfaction rating of 79.4%, ahead of Virgin Australia on 78.8% and Jetstar on 58%. Roy Morgan CEO Michele Levine says the victories for Qantas in the monthly customer satisfaction award come as Australia is set to welcome a new Prime Minister who knows a thing or two about tourism. Scott Morrison is a former Managing Director of Tourism Australia.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, REGIONAL EXPRESS AIRLINES, QANTASLINK, JETSTAR AIRLINES PTY LTD, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET, TOURISM AUSTRALIA PTY LTD

Virgin starts global search for new chief

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Original article by Annabel Hepworth
The Australian – Page: 19 & 28 : 13-Jun-18

Virgin Australia CEO John Borghetti has advised that he will step down by the start of 2020, having decided against renewing his contract. Borghetti has been at the helm of Virgin Australia since May 2010, and oversaw its transition from a budget carrier to a full-service airline. Internal candidates to succeed Borghetti are said to include Virgin Australia’s group executive Rob Sharp and the head of its Tigerair subsidiary, Merren McArthur. Virgin Australia closed 2.3 per cent higher at $A0.22 on 12 June.

CORPORATES
VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, TIGERAIR, QANTAS AIRWAYS LIMITED – ASX QAN, COCA-COLA AMATIL LIMITED – ASX CCL, MELBOURNE AIRPORT, VIRGIN ATLANTIC AIRWAYS LIMITED, GREENCROSS LIMITED – ASX GXL, QANTAS FREQUENT FLYER LIMITED, WESFARMERS LIMITED – ASX WES, VIRGIN GROUP LIMITED, SINGAPORE AIRLINES LIMITED, ETIHAD AIRWAYS, HNA GROUP, NANSHAN AUSTRALIA PTY LTD, CORVINA HOLDINGS

Singapore Airlines & Cathay Pacific top for international airline customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 20-Apr-18

Singapore Airlines has won the Roy Morgan international airlines customer satisfaction award for February 2018 with a customer satisfaction rating of 88.2%, securing the airline’s first monthly victory since December 2015. Rival Asia-Pacific airline Cathay Pacific came in second with a customer satisfaction rating of 87.7% in February, slightly down on its January result, when it won the monthly Roy Morgan customer satisfaction award. Air New Zealand, which won the Annual 2017 Roy Morgan Customer Satisfaction Award, came in third in February with a customer satisfaction rating of 85.9%, just ahead of Dubai-based Emirates on 85.0%. Qantas is the leading Australian international airline with a customer satisfaction rating of 79.8%, ahead of main rival Virgin Australia on 75.3%; both are well ahead of Jetstar and Tigerair.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, CATHAY PACIFIC AIRWAYS LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, EMIRATES AIRLINES, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, JETSTAR AIRLINES PTY LTD, TIGERAIR

Qantas flies with high customer satisfaction early in 2018

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Original article by Roy Morgan
Market Research Update – Page: Online : 16-Apr-18

A Roy Morgan Single Source survey shows that Qantas has built on a successful 2017 by again being rated Australia’s most satisfying domestic airline in February 2018, with a customer satisfaction rating of 86.4%. This is just ahead of stablemate Qantaslink on 86.1% and clearly ahead of key rival Virgin Australia on 83.2%. All three are well ahead of smaller carrier REX (Regional Express) with a customer satisfaction rating in February of 77.1% and budget airlines Jetstar on 64.1% and Tigerair on 61.4%. Qantas also leads the way for domestic business travellers with a customer satisfaction rating of 85.2%, ahead of Virgin Australia on 81.5% and well ahead of Jetstar on 65.5%. Qantas won the Annual Roy Morgan Customer Satisfaction Awards for both the Domestic Airline and Domestic Business Airline of the year for the fourth straight year in 2017.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, QANTASLINK, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD, TIGERAIR

Technology key to Qantas resurgence

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Original article by Annabel Hepworth
The Australian – Page: 19 : 26-Mar-18

Qantas CEO Alan Joyce says airfares from Australia to Britain have continued to decline over the history of the "kangaroo route". With Qantas having just launched its first non-stop flights from Australia to London, Joyce notes airfares to the UK are now equivalent to a week’s average wage, whereas as recently as the 1960s they were equal to 22 weeks average wages. He says that new technologies are helping Qantas to keep its airfares competitive on Australian to Europe services.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, BOEING COMPANY

Flying high: Qantas and Air New Zealand soar at 2017 Roy Morgan Customer Satisfaction Awards for Travel

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Original article by Roy Morgan
Market Research Update – Page: Online : 26-Feb-18

Roy Morgan has announced the winners of its 2017 Customer Satisfaction Awards for the Australian tourism and travel industry. Qantas was named the Domestic Airline of the Year, while it also took out the award for Domestic Business Travel Airline of the Year. It has won both awards for a fourth consecutive year, winning all 12 monthly awards for Domestic Business Travel Airline. Air New Zealand was named the International Airline of the Year for the first time, with 11 monthly wins.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, AIR NEW ZEALAND LIMITED – ASX AIZ

Qantas soars to record profit

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Original article by Annabel Hepworth
The Australian – Page: 17 & 20 : 23-Feb-18

Qantas has posted an underlying pre-tax profit of $A976m for the first half of 2017-18, an increase of 14.6 per cent. The airline’s statutory profit after tax rose 17.9 per cent to $A607m. Qantas is likely to resume paying corporate tax soon, after advising that it now has just $A368m worth of tax-loss credits. Meanwhile, CEO Alan Joyce has emphasised the need for a reduction in the corporate tax rate in order to ensure that the Australian economy is internationally competitive. Qantas shares rose $A0.31 to close at $A5.58 on 22 February.

CORPORATES
QANTAS AIRWAYS LIMITED – ASX QAN, JETSTAR AIRLINES PTY LTD, MOODY’S INVESTORS SERVICE INCORPORATED, CITIGROUP PTY LTD, WESFARMERS LIMITED – ASX WES