M6950 Market Research and Statistical Services

Homosexuality is immoral, say almost 3 in 10 Coalition voters

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 30-Jun-16

A Roy Morgan Single Source survey has found that 21 per cent of Australian voters agree with the statement that "homosexuality is immoral". The survey, which has been carried out since the last federal election in September 2013, also shows that 28 per cent of Liberal Party voters and 32 per cent of National Party voters (or 28 per cent of Coalition voters overall) believe that homosexuality is immoral. This compares with 15 per cent of ALP voters and four per cent of Greens voters, while 31 per cent of Independent/Other voters agree with the statement. Eight of the top 10 electorates in which voters are most likely to believe that homosexuality is immoral are held by the Coalition.

CORPORATES
ROY MORGAN RESEARCH LIMITED, LIBERAL PARTY OF AUSTRALIA, NATIONAL PARTY OF AUSTRALIA, AUSTRALIAN LABOR PARTY, AUSTRALIAN GREENS

Roy Morgan announces the winners of New Zealand Customer Satisfaction Awards

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Jun-16

Roy Morgan Research has announced the winners of its fifth annual Customer Satisfaction Awards for New Zealand. On 27 June 2016, CEO Michele Levine presented 21 awards to businesses that topped their respective categories by delivering outstanding levels of customer satisfaction, as judged by more than 13,000 consumers throughout the year. The award categories cover sectors such as financial services, automotive, travel, retail, telecommunications and utilities.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TSB BANK LIMITED, KIWIBANK LIMITED, BURGER FUEL LIMITED, JEANSWEST, MAX FASHIONS LIMITED, ROBERT HARRIS CAFE, BALLANTYNES, NOEL LEEMING GROUP LIMITED, MITRE 10 (NEW ZEALAND) LIMITED, TAKE NOTE, HANNAHS, KATHMANDU HOLDINGS LIMITED – ASX KMD, NEW WORLD LIMITED, APPLE COMPUTER NEW ZEALAND, TRUSTPOWER LIMITED, ORCON, TWO DEGREES MOBILE LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, NOVA ENERGY LIMITED, ONGAS

Tennis viewers a valuable audience for advertisers

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Jun-16

A Roy Morgan Single Source survey has found that 34.3 per cent of Australians aged 14+ watch tennis on television occasionally or almost always. They are slightly more inclined than the average Australian to "find TV advertising interesting" (21.6 per cent vs 19.7 per cent) and less inclined to agree that "Nearly all TV advertising annoys me" (65.9 per cent vs 68.1 per cent). More than three-quarters of them watch Wimbledon broadcaster Channel 7 (and its affiliates) in an average seven days, well above the population average of 67.6 per cent. Meanwhile, the 1,025,000 million Australians (or 15.2 per cent of total tennis viewers) who play tennis themselves as well as watching it on TV, are not only more tolerant towards TV advertising than those who simply watch it on the box, but more likely to have cash to splash.

CORPORATES
ROY MORGAN RESEARCH LIMITED, SEVEN NETWORK LIMITED

Liberals hold all Top 10 seats for Private Health Insurance cover, and ALP only three of the Top 25

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 24-Jun-16

A Roy Morgan Single Source survey conducted since the last federal election in October 2013 shows that 61 per cent of Liberal Party voters have private health insurance, ahead of National Party voters (53 per cent), Greens voters (51 per cent) and ALP voters (47 per cent). Each of the Top 10 electorates where voters are most likely to have private health insurance are held by the Liberal Party. They include the seats of Berowra and Moore, where 82 per cent of voters have private health insurance. The seat of Perth is the highest-ranking ALP-held electorate, with 70 per cent of voters having private health insurance.

CORPORATES
ROY MORGAN RESEARCH LIMITED, LIBERAL PARTY OF AUSTRALIA, AUSTRALIAN LABOR PARTY, NATIONAL PARTY OF AUSTRALIA, AUSTRALIAN GREENS

Consumer satisfaction with big four banks down marginally in May

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Jun-16

A Roy Morgan Research Single Source survey has found that the overall satisfaction level of the personal customers of Australia’s four major banks fell to 80.1 per cent in the six months to May 2016, compared with 80.2 per cent in April. The Commonwealth Bank continued to have the highest customer satisfaction rating of the four major banks, unchanged at 81.7 per cent, although it has fallen by 0.8 per cent over the last 12 months. Meanwhile, many smaller banks had higher customer satisfaction ratings than the "big four" in May, with Teachers Mutual boasting a satisfaction rating of 94.5 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, TEACHERS MUTUAL BANK LIMITED, HERITAGE BANK LIMITED – ASX HBS, BANK AUSTRALIA, BEYOND BANK AUSTRALIA, ING DIRECT, BENDIGO BANK, BANK OF QUEENSLAND LIMITED – ASX BOQ

Destination cyberspace: Australia’s most popular travel and tourism websites

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 21-Jun-16

A Roy Morgan Single Source survey has found that 13.7 per cent of Australians aged 14+ (2.7 million people) visited the Qantas website in an average four weeks during the year to March 2016. This was followed by the Booking.com and Jetstar websites, which each attracted 9.7 per cent of the population (or 1.9 million people) in an average four weeks. Besides the airlines and the Flight Centre website, the Top 15 travel websites are dominated by online-only businesses: mainly booking sites, but also News Corp-owned news.com.au/travel (5.3 per cent) and Fairfax-owned Traveller.com.au (3.8 per cent).

CORPORATES
ROY MORGAN RESEARCH LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, BOOKING.COM BV, JETSTAR AIRLINES PTY LTD, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, TRIPADVISOR LLC, FLIGHT CENTRE TRAVEL GROUP LIMITED – ASX FLT, NEWS CORP AUSTRALIA PTY LTD, FAIRFAX MEDIA LIMITED – ASX FXJ, WOTIF.COM HOLDINGS LIMITED

Twitter: a bird in the hand for 5.4m Australians

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 21-Jun-16

A Roy Morgan Single Source survey has found that 28 per cent of Australians aged 14+ (5.4 million) used Twitter in an average four weeks in the year to March 2016. This represents around 1.75 per cent of Twitter’s self-reported worldwide monthly audience (or around 1 in 57 users). The survey also shows that 38 per cent of Australians aged 14-24 use Twitter in an average month, compared with just 19 per cent of those aged 50+. Analysis by gender shows that 30 per cent of Australian men and 26 per cent of Australian women use Twitter in an average month. Meanwhile, 30 per cent of capital city residents and 23 per cent of people in country areas use Twitter in an average month.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TWITTER INCORPORATED, FACEBOOK INCORPORATED, INSTAGRAM LLC, SNAPCHAT INCORPORATED, MICROSOFT CORPORATION, LINKEDIN CORPORATION

Nothing to sneeze (or cough) at: the annual cycle of throat lozenge and tissue sales

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Jun-16

A Roy Morgan Single Source survey has found that 36.2 per cent of Australians aged 14+ bought tissues/paper handkerchiefs in an average four-week period during the year to March 2016, and nine per cent bought throat lozenges/cough lollies. These figures have remained relatively stable over the last few years. The survey also shows that more Australians buy tissues and cough lollies during the July-September period than any other quarter. In 2015, some 14 per cent of Australians bought cough lozenges and 39.7 per cent bought tissues in an average four weeks during the July-September quarter (as opposed to 5.6 per cent and 32 per cent respectively in the January-March quarter). Meanwhile, a higher proportion of women than men buy these products at any time of the year, and this pattern is especially apparent during the peak July-September quarter.

CORPORATES
ROY MORGAN RESEARCH LIMITED

7 million Aussies now ‘can’t live without’ their smartphones

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Jun-16

A Roy Morgan Single Source survey has found that 45 per cent of Australian smartphone owners aged 14+ say they cannot live without their mobile. The survey, which was carried out in the year to March 2016, also shows that 63 per cent of smartphone owners agree that they need the device to help them juggle their work and personal life, while 59 per cent need a smartphone for their personal security, and 54 per cent need it to help them co-ordinate their social life. Analysis by brand shows that 50 per cent of Apple iPhone owners cannot live without their smartphone, compared with 42 per cent of Samsung users, 43 per cent of HTC users and 45 per cent of LG users.

CORPORATES
ROY MORGAN RESEARCH LIMITED, APPLE INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED, HTC CORPORATION, LG ELECTRONICS, NOKIA OY AB, SONY CORPORATION, HUAWEI TECHNOLOGIES COMPANY LIMITED

Which insurance companies have got customer satisfaction covered?

roymorgansocial Leave a comment

Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Jun-16

The Roy Morgan Customer Satisfaction Awards include three insurance categories – General Insurer, Private Health Insurer and Risk & Life Insurer. Insurers are not among the Customer Satisfaction Awards’ highest-scoring categories. When measured for their industry-wide satisfaction average over the last 12 months, General Insurers come in at 19th (with an overall average of 81 per cent), Private Health Insurers are at 25th (75 per cent), and Risk & Life Insurers are at 28th (69 per cent).

CORPORATES
ROY MORGAN RESEARCH LIMITED, RACT INSURANCE PTY LTD, RAA INSURANCE LIMITED, SGIC INSURANCE LIMITED, SHANNONS, AUSTRALIAN PENSIONERS INSURANCE AGENCY PTY LTD, ST LUKE’S HEALTH INSURANCE, ALLIANZ AUSTRALIA LIMITED, SUNCORP GROUP LIMITED – ASX SUN