Upset customers, get sacked: Optus

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Original article by Jennifer Duke
The Age – Page: 11 : 30-Oct-18

The Telecommunications Industry Ombudsman recently reported that the number of complaints from Optus customers increased by 35 per cent in 2017-18. Optus CEO Allen Lew has warned that employees who are found to have upset customers will be sacked, while staff who observe colleagues who appear to have upset customers are being urged to report them via Optus’s independently-run whistleblower phone line. Lew has told staff that customers are their "boss", not him.

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TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED, SINGTEL OPTUS PTY LTD, SEVEN WEST MEDIA LIMITED – ASX SWM, TELSTRA CORPORATION LIMITED – ASX TLS, VODAFONE HUTCHISON AUSTRALIA PTY LTD, TPG TELECOM LIMITED – ASX TPM, MYREPUBLIC PTE LTD

‘One of the least-trusted on the planet’: Rio chief’s stark warning to miners

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Original article by Nick Toscano
The Sydney Morning Herald – Page: Online : 30-Oct-18

Rio Tinto CEO Jean-Sebastien Jacques will address the International Mining and Resources Conference in Melbourne on 30 October. He will note that mining is one of the world’s least-trusted industries, and that mining companies must take action to address this. Jacques will also tell delegates that Australian mining companies should focus more on highlighting the economic contribution of mining and how it improves people’s lives. Meanwhile, Rio Tinto has advised that a non-binding deal to sell its 45.05 per cent stake in the Simandou iron ore project in Guinea to Chinalco has lapsed.

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RIO TINTO LIMITED – ASX RIO, ALUMINIUM CORPORATION OF CHINA LIMITED

Media could sue secretive activists

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Original article by Brad Norington
The Australian – Page: 2 : 30-Oct-18

Sky News has been the main target of online activist group Sleeping Giants Oz, which has urged advertisers to boycott the pay-TV channel and other media companies that it has accused of promoting hate speech. However, legal experts have warned that there are a range of potential options for media companies if they elect to sue Sleeping Giants Oz, including for loss of earnings and damage to their trade or business. Matthew Collins QC notes that there is no defence of anonymous free speech in Australia.

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SKY NEWS AUSTRALIA, SLEEPING GIANTS OZ, SEVEN NETWORK LIMITED, SEVEN WEST MEDIA LIMITED – ASX SWM, 2GB, AUSTRALIAN BROADCASTING CORPORATION, UNIVERSITY OF NEW SOUTH WALES, COLES SUPERMARKETS AUSTRALIA PTY LTD, TELSTRA CORPORATION LIMITED – ASX TLS, FUJITSU AUSTRALIA LIMITED, HYUNDAI AUSTRALIA PTY LTD, MITSUBISHI CORPORATION, SAMSUNG ELECTRONICS AUSTRALIA PTY LTD, KFC

Billionaires battle over small change

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Original article by Brad Thompson
The Australian Financial Review – Page: 18 : 30-Oct-18

Hancock Prospecting and Wright Prospecting have been involved in a dispute over the Rhodes Ridge iron ore deposit for more than 15 years. The deposit has estimated reserves of 5.3 billion tonnes of high-grade iron ore, and it is valued in the billions of dollars. It is owned by Wright Prospecting and Rio Tinto, and it could be developed in the next 10 years. The Western Australian Court of Appeal has ruled that Hancock Prospecting does not have to pay Wright Prospecting special costs.

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HANCOCK PROSPECTING PTY LTD, WRIGHT PROSPECTING PTY LTD, RIO TINTO LIMITED – ASX RIO, COURT OF APPEAL (WESTERN AUSTRALIA), SUPREME COURT OF WESTERN AUSTRALIA

Roy Morgan partners with Mobilewalla to create Australia’s largest device-based engagement and data enrichment platform

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Original article by Roy Morgan
Market Research Update – Page: Online : 30-Oct-18

Thousands of Roy Morgan segments are now available across seven million Australian mobile devices to enable brand advertisers and media agencies to optimise the planning and buying of their next mobile campaign. Roy Morgan and Mobilewalla have announced a strategic partnership, leveraging Roy Morgan’s unique industry-based consumer segments together with Mobilewalla’s panel of more than seven million mobile devices in Australia, one million devices in New Zealand, and 20 million devices in Indonesia. These mobile devices can be engaged not only based on the location of the device, but also using thousands of Roy Morgan segments such as Helix Personas. Engagement is available through a wide range of DSPs including Google DBM, the Trade Desk, and the Adobe network. The platform can also be used to append the Roy Morgan customer segments and mobile-based behavioural data to clients’ own mobile device pools, effectively enriching their own device data. These devices can then be served advertising based upon time and location.

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ROY MORGAN LIMITED, MOBILEWALLA

Relief looms for lower-grade ore miners

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Original article by Peter Ker
The Australian Financial Review – Page: 18 : 30-Oct-18

The price of benchmark iron ore with 62 per cent iron content has risen to its highest level for eight months in late October. Macquarie attributes the recent rally to factors such as an increase in Chinese steel production ahead of government-mandated winter cutbacks and growing demand for lower-grade iron ore amid falling margins. Macquarie notes that stockpiles of lower-grade Australian ore have fallen in recent weeks. Meanwhile, the discount for lower-grade ore is expected to narrow, which will benefit companies such as Fortescue Metals Group and Mineral Resources.

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FORTESCUE METALS GROUP LIMITED – ASX FMG, MINERAL RESOURCES LIMITED – ASX MIN, MACQUARIE GROUP LIMITED – ASX MQG, JP MORGAN AUSTRALIA LIMITED, BCI MINERALS LIMITED – ASX BCI, CLEVELAND-CLIFFS INCORPORATED, ATLAS IRON LIMITED – ASX AGO, BROCKMAN MINING LIMITED – ASX BCK

Migrant workers robbed of $1bn

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Original article by Nicola Berkovic
The Australian – Page: 3 : 29-Oct-18

Backpackers and international students are owed more than $1 billion in unpaid wages, according to a study to be released on 29 October. However, only nine per cent of them make an effort to recover their wages. Just three per cent took their case to the Fair Work Commission, but 58 per cent of that group did not recovery any money. The report makes a number of recommendations, including setting up a specific team to assist with migrant workers’ questions and making changes to the Fair Work Ombudsman’s processes

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AUSTRALIA. FAIR WORK COMMISSION, AUSTRALIA. FAIR WORK OMBUDSMAN, UNIVERSITY OF NEW SOUTH WALES, UNIVERSITY OF TECHNOLOGY, SYDNEY

Morrison to boost small end of town

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Original article by John Kehoe
The Australian Financial Review – Page: 1 & 6 : 29-Oct-18

The federal government is understood to be working on various measures aimed at assisting small business. They include helping small companies to get paid more quickly by larger firms, increasing their access to finance and improving dispute resolution with the Australian Taxation Office. Tax Commissioner Chris Jordan recently criticised suggestions that the ATO has a vendetta against small business, while Assistant Treasurer Stuart Robert says the government will review measures aimed at protecting small businesses against unfair contract terms.

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AUSTRALIAN TAXATION OFFICE, AUSTRALIA. DEPT OF THE TREASURY, AUSTRALIA. DEPT OF JOBS AND SMALL BUSINESS, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY, AUSTRALIAN LABOR PARTY, LIBERAL PARTY OF AUSTRALIA, AUSTRALIA. OFFICE OF THE AUSTRALIAN SMALL BUSINESS AND FAMILY ENTERPRISE OMBUDSMAN

LaTrobe University Bold Thinking Series – Is Democracy Broken featuring Roy Morgan CEO Michele Levine, Tony Walker, Mark Textor and others (Video)

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-18

The high turnover of Prime Ministers in Australia suggests a democratic system showing signs of a broader political malaise. Analysing the state of Australian politics means understanding the interplay of "trust" and, even more importantly "distrust" in politics. (Vid 15:40). Levine asserts that "Trust is more important than ever before. When we’re all unnerved and uncertain, trust is absolutely critical. So trust is really the foundation of all human connections. It’s the glue." (Vid: 23:15). Levine on the importance of polls even considering the challenges faced in this day and age: "It’s really really important and we shouldn’t knock these polls completely. Polls are actually the voice of the people" and "Our leaders really need to understand what people, everybody’s fears, are." (Vid: 1:04:30) Roy Morgan Executive Chairman Gary Morgan posed a question about Australian democracy – to Katharine Murphy of the Guardian – "What have you done about correcting the error on what you published in the Guardian the ReachTel poll commissioned by Greenpeace" (on the Wentworth by-election). Murphy responded by expressing concern about "single seat polls" and "the rise of activists groups commissioning polls in order to massage public opinion in various ways and a lot of those activist commissioned polls have push poll questions that elicit certain responses from voters". For the full video of the discussion access the video here:

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ROY MORGAN LIMITED

Housing doldrums here to stay

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Original article by Olivia Caisley
The Australian – Page: 5 : 29-Oct-18

Preliminary data from CoreLogic shows that Sydney boasted a residential auction clearance rate of 50.7 per cent on the weekend of 27-28 October, compared with 58.3 per cent for the previous corresponding period. Melbourne’s preliminary clearance rate was 49.8 per cent, down from 70.2 per a year ago. More than 2,900 homes went under the hammer across Australia, although the national clearance rate was just 50 per cent. Shane Oliver of AMP Capital expects the housing market weakness to persist into 2020.

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CORELOGIC AUSTRALIA PTY LTD, AMP CAPITAL INVESTORS LIMITED