CONSUMER SATISFACTION – NEW ZEALAND

Roy Morgan announces winners of the 2026 New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan
Market Research Update – Page: Online : 30-Sep-26

Roy Morgan’s annual New Zealand Customer Satisfaction Awards honour the businesses that are leading the way in Customer Satisfaction and providing outstanding personal service in the previous calendar year. Of the 25 companies winning an award in 2026, 10 are repeat winners from a year ago, while there are 12 winners who did not feature among the 2025 winners and three winners in new categories introduced this year. More than 150 companies competed across the 25 categories, plus the ultimate award, the ‘Best of the Best’, won this year by Car Manufacturer of the Year Hyundai, which emerged as the company with the highest Customer Satisfaction of any category winner at 92.5%. Filling out the top five positions were Mobile Handset Provider of the Year Apple iPhone with a Customer Satisfaction of 91.8%, International Airline of the Year Emirates on 91.4%, Quick Service Restaurant of the Year Hell Pizza on 87.4% and Hardware Store of the Year Mitre 10 on 86.8%. Watch the special Roy Morgan webinar of the 2026 New Zealand Customer Satisfaction Awards presented by Roy Morgan CEO Michele Levine.

CORPORATES
ROY MORGAN LIMITED, HYUNDAI MOTOR COMPANY LIMITED, APPLE INCORPORATED, EMIRATES AIRLINES, HELL PIZZA DELIVERIES, MITRE 10 (NEW ZEALAND) LIMITED

Roy Morgan announces winners of the 2017 New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan
Market Research Update – Page: Online : 23-Jul-18

Roy Morgan has announced the winners of its seventh annual Customer Satisfaction Awards for New Zealand. The annual awards reward outstanding personal service across a range of industries including Retail, Finance, Telecommunications, Travel & Tourism, Automotive and Utilities. Of the 22 companies winning an award, 10 have emerged victorious for the first time in the awards’ history. A further seven have successfully defended their victory, while five former winners have returned to the winner’s circle in 2017 after coming up short in recent years. International Airline of the Year Emirates is the "Best of the Best" in 2017, coming out on top of all other 21 category winners with the highest Customer Satisfaction of any company operating in NZ.

CORPORATES
ROY MORGAN LIMITED, EMIRATES AIRLINES, HOLDEN NEW ZEALAND LIMITED, KIWIBANK LIMITED, SUPER CHEAP AUTO (NEW ZEALAND) PTY LTD, PAPER PLUS, ROBERT HARRIS CAFE, POSTIE, FARMERS, SMITHS CITY, MITRE 10 (NEW ZEALAND) LIMITED, BURGER FUEL LIMITED, NUMBER ONE SHOES, STIRLING SPORTS LIMITED, PAK ‘N’ SAVE LIMITED, TRUSTPOWER LIMITED, APPLE INCORPORATED, SKINNY MOBILE, AIR NEW ZEALAND LIMITED – ASX AIZ, POWERSHOP NEW ZEALAND LIMITED, NOVA ENERGY LIMITED

Kiwibank tops New Zealand customer satisfaction ratings

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Original article by Roy Morgan
Market Research Update – Page: Online : 2-Mar-18

A Roy Morgan Single Source survey has found that Kiwibank had the highest satisfaction rating of the largest New Zealand banks in the year to December 2017. Kiwibank had a rating of 83.9%, compared with 82.6% in 2016. Overall consumer satisfaction with banks in New Zealand was 78.2%, up from 77.1% in the previous year. Of the largest New Zealand banks, six showed improved satisfaction, with the biggest gains coming from BNZ (up 2.2% points to 79.6%) and ANZ (up 2.0% point to 79.6%). Meanwhile, of the largest banks considered by customers to be their main financial institution, TSB Bank customers with 91.7%, have the highest likelihood (high advocates) of recommending them to a friend or colleague. They are followed by The Co-Operative Bank (86.6%) and Kiwibank (73.3%).

CORPORATES
ROY MORGAN LIMITED, KIWIBANK LIMITED, BANK OF NEW ZEALAND, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, TSB BANK LIMITED, CO-OPERATIVE BANK

Hell’s bells: Hell Pizza claims crown in New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Oct-16

Roy Morgan Research has announced the winners of its New Zealand Customer Satisfaction Awards for June 2016. The awards cover the finance, retail, telecommunications, travel and tourism, automotive and utilities sectors, and are based on data from the Roy Morgan Consumer Single Source survey. Hell Pizza has won the award in the Quick Service Restaurant category, with a customer satisfaction rating of 92 per cent in the year to June. It has toppled Burger Fuel, which has won the last three annual awards in this category. Other winners in June include Kiwibank, Robert Harris, Trustpower, Air New Zealand, Powershop, Hannahs and Hyundai.

CORPORATES
ROY MORGAN RESEARCH LIMITED, HELL PIZZA DELIVERIES, BURGER FUEL LIMITED, KIWIBANK LIMITED, ROBERT HARRIS, TRUSTPOWER LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, POWERSHOP NEW ZEALAND LIMITED, R HANNAH AND COMPANY LIMITED, HYUNDAI MOTOR COMPANY LIMITED, TSB BANK LIMITED, MILLERS, BALLANTYNES, SMITHS CITY, MITRE 10 (NEW ZEALAND) LIMITED, TAKE NOTE, SUPER CHEAP AUTO, KATHMANDU HOLDINGS LIMITED – ASX KMD, NEW WORLD LIMITED, APPLE INCORPORATED, ORCON, SKINNY MOBILE, SINGAPORE AIRLINES LIMITED, ONGAS, PITA PIT, SUBWAY INCORPORATED, DOMINO’S PIZZA NEW ZEALAND LIMITED, PIZZA HUT NEW ZEALAND, NANDO’S NEW ZEALAND LIMITED, BURGER KING CORPORATION, CARL’S JNR, KFC, McDONALD’S RESTAURANTS (NEW ZEALAND) LIMITED, WENDY’S RESTAURANTS (NEW ZEALAND) LIMITED

Roy Morgan announces the winners of New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Jun-16

Roy Morgan Research has announced the winners of its fifth annual Customer Satisfaction Awards for New Zealand. On 27 June 2016, CEO Michele Levine presented 21 awards to businesses that topped their respective categories by delivering outstanding levels of customer satisfaction, as judged by more than 13,000 consumers throughout the year. The award categories cover sectors such as financial services, automotive, travel, retail, telecommunications and utilities.

CORPORATES
ROY MORGAN RESEARCH LIMITED, TSB BANK LIMITED, KIWIBANK LIMITED, BURGER FUEL LIMITED, JEANSWEST, MAX FASHIONS LIMITED, ROBERT HARRIS CAFE, BALLANTYNES, NOEL LEEMING GROUP LIMITED, MITRE 10 (NEW ZEALAND) LIMITED, TAKE NOTE, HANNAHS, KATHMANDU HOLDINGS LIMITED – ASX KMD, NEW WORLD LIMITED, APPLE COMPUTER NEW ZEALAND, TRUSTPOWER LIMITED, ORCON, TWO DEGREES MOBILE LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, NOVA ENERGY LIMITED, ONGAS

Winners of September 2015 New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 7-Dec-15

Roy Morgan Research has announced the winners of its quarterly Customer Satisfaction Awards in New Zealand for September 2015. The awards cover the finance, retail, telecommunications, travel and tourism, automotive and utilities sectors, and are based on data from the Roy Morgan Consumer Single Source survey. The September winners include Kiwibank (Major Bank of the Month), Muffin Break (Coffee Shop of the Month), Orcon (Home ISP of the Month), Air New Zealand (Domestic Airline of the Month), Nova Energy (Electricity Provider of the Month) and BMW (Car Manufacturer of the Month).

CORPORATES
ROY MORGAN RESEARCH LIMITED, KIWIBANK LIMITED, MUFFIN BREAK, ORCON, AIR NEW ZEALAND LIMITED – ASX AIZ, NOVA ENERGY LIMITED, BMW NEW ZEALAND LIMITED, TSB BANK LIMITED, JEANSWEST CORPORATION PTY LTD, BALLANTYNES, NOEL LEEMING GROUP LIMITED, BUNNINGS GROUP LIMITED, TAKE NOTE, BURGER FUEL LIMITED, R HANNAH AND COMPANY LIMITED, KATHMANDU HOLDINGS LIMITED – ASX KMD, NEW WORLD LIMITED, TRUST POWER LIMITED, APPLE INCORPORATED, TWO DEGREES MOBILE LIMITED, EMIRATES AIRLINES, ONGAS