Original article by Roy Morgan
Market Research Update – Page: Online : 30-Sep-26

Roy Morgan’s annual New Zealand Customer Satisfaction Awards honour the businesses that are leading the way in Customer Satisfaction and providing outstanding personal service in the previous calendar year. Of the 25 companies winning an award in 2026, 10 are repeat winners from a year ago, while there are 12 winners who did not feature among the 2025 winners and three winners in new categories introduced this year. More than 150 companies competed across the 25 categories, plus the ultimate award, the ‘Best of the Best’, won this year by Car Manufacturer of the Year Hyundai, which emerged as the company with the highest Customer Satisfaction of any category winner at 92.5%. Filling out the top five positions were Mobile Handset Provider of the Year Apple iPhone with a Customer Satisfaction of 91.8%, International Airline of the Year Emirates on 91.4%, Quick Service Restaurant of the Year Hell Pizza on 87.4% and Hardware Store of the Year Mitre 10 on 86.8%. Watch the special Roy Morgan webinar of the 2026 New Zealand Customer Satisfaction Awards presented by Roy Morgan CEO Michele Levine.

CORPORATES
ROY MORGAN LIMITED, HYUNDAI MOTOR COMPANY LIMITED, APPLE INCORPORATED, EMIRATES AIRLINES, HELL PIZZA DELIVERIES, MITRE 10 (NEW ZEALAND) LIMITED