Roy Morgan Customer Satisfaction Awards 2019: Australia’s telecommunications and utilities winners

Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20

The annual Roy Morgan Customer Satisfaction Awards have been presented in Melbourne. The telecommunications and utilities category consisted of six awards, two of which were won by previous award winner, Internode. Internode’s wins in the Internet Service Provider and Home Phone Provider categories took its annual award tally to seven. In both categories it won eight monthly awards, out of a possible 12, throughout 2019. In the two mobile phone categories, ALDImobile narrowly clinched its second annual Mobile Phone Service Provider award, adding to its first win in 2015. Google Phone won the Handset Provider of the Year award, becoming the only provider to have ever beaten the iPhone. In what may be a changing of the guard, both utilities awards went to first-time winners. Powershop finished on top in the Electricity Provider of the Year category, after a dominant year which consisted of 12 monthly award wins. Simply Energy also won its first annual award in the Gas Provider of the Year category.

CORPORATES
ROY MORGAN LIMITED

Powershop’s high satisfaction rating means customers less likely to switch power provider

Original article by Roy Morgan
Market Research Update – Page: Online : 27-Nov-19

Powershop has won the Roy Morgan Electricity Provider of the Month Award for October 2019, with a customer satisfaction rating of 80%. It was followed by Momentum Energy (73%), Red Energy (73%), Lumo Energy (69%) and Alinta Energy (69%). Powershop’s leading rating means its customers are less likely to switch to a competitor. Grouping electricity customers into ‘satisfied’ and ‘dissatisfied’ shows clear differences in the likelihood of them switching providers. A much larger proportion of dissatisfied customers (24%) said they were likely to switch providers compared with satisfied customers (7.5%), while more of the satisfied customers (73%) said they were unlikely to switch than dissatisfied customers (58.3%). Roy Morgan CEO Michele Levine says Powershop’s satisfaction rating is a strong result, given the ongoing political and media attention surrounding electricity providers. These customer satisfaction ratings have been drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED, POWERSHOP AUSTRALIA PTY LTD, MOMENTUM ENERGY PTY LTD, RED ENERGY PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, ALINTA ENERGY (AUSTRALIA) PTY LTD

Powershop still number one in electricity satisfaction, despite losing spark in recent months

Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

Powershop has won the Roy Morgan Electricity Provider of the Month Award for July 2019, with a customer satisfaction rating of 78%. Powershop has won the past seven monthly awards, remaining unbeaten in 2019. Powershop was followed by Lumo Energy (71%), Simply Energy (70%) and Click Energy (70%). Powershop maintained its number one position in customer satisfaction, despite recording the largest decline in ratings of any leading provider, falling by 9% since its rating of 87% in January. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady and Alinta Energy increased its rating by 1%. These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, POWERSHOP AUSTRALIA PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, SIMPLY ENERGY, CLICK ENERGY

AGL eyes alternatives as Vocus off the table

Original article by Angela Macdonald-Smith
The Australian Financial Review – Page: 17 & 20 : 9-Aug-19

AGL Energy has posted a 2018-19 net profit of $905m, which is 42.8 per cent lower than previously. Its underlying profit after tax rose by 2.2 per cent to $1.04bn. AGL has forecast that its profit will be within the range of $780m and $860m in 2019-20, citing factor such as lower electricity prices, higher fuel costs and the impact of an outage at its Loy Yang A generator in Victoria. Meanwhile, CEO Brett Redman says AGL remains open to expanding into the data services sector, despite abandoning a bid for Vocus Group earlier in 2019.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, VOCUS GROUP LIMITED – ASX VOC, PERTH ENERGY PTY LTD, VERTIUM ASSET MANAGEMENT PTY LTD, JP MORGAN AUSTRALIA LIMITED, CITIGROUP PTY LTD

AGL under pump to hasten coal closures

Original article by Perry Williams
The Australian – Page: 27 : 18-Jul-19

Market Forces will press for AGL Energy to close its Loy Yang A and Bayswater coal-fired power stations ahead of schedule. The environmental activist group will put a resolution to AGL’s annual meeting in September, calling for both plants to be shut down in 2030. Will van de Pol of Market Forces says AGL’s plans to keep the plants operating well beyond this date are at odds with its stated support for the Paris climate agreement. Loy Yang A is slated to close in 2048, and Bayswater is due to be shut down in 2035.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, MARKET FORCES, ORIGIN ENERGY LIMITED – ASX ORG, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, MACQUARIE GROUP LIMITED – ASX MQG, INVESTOR GROUP ON CLIMATE CHANGE

Consumers flick the switch to lower bills

Original article by Perry Williams
The Australian – Page: 2 : 28-Jun-19

One in four Australians have changed their electricity provider in the last year, according to the Australian Energy Market Commission. Electricity retailers AGL Energy, EnergyAustralia and Origin Energy no longer hold the biggest market share in South Australia and south-east Queensland, while the average median household bill ‘offer’ declined by between two and four per cent in New South Wales in the year to March, seven per cent across south-east Queensland, and up to four per cent in Victoria.

CORPORATES
AUSTRALIAN ENERGY MARKET COMMISSION, AGL ENERGY LIMITED – ASX AGL, ORIGIN ENERGY LIMITED – ASX ORG, ENERGYAUSTRALIA PTY LTD

AGL under pressure to explain Vocus takeover

Original article by Lucas Baird, Simon Evans
The Australian Financial Review – Page: 15 & 22 : 12-Jun-19

Vocus Group has agreed to allow AGL Energy to commence due diligence after offering $4.85 per share for the telco. AGL investors have responded bearishly to the $3bn bid, with its share price falling 7.2 per cent to $19.40 on 11 June. Sentiment toward AGL was also affected by an earnings downgrade on 7 June, before the stock market closed for a long weekend. Justin Braitling of Watermark Funds Management and James Nevin of RBC Capital Markets have questioned whether Vocus is an appropriate target for AGL.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, VOCUS GROUP LIMITED – ASX VOC, WATERMARK FUNDS MANAGEMENT PTY LTD, RBC CAPITAL MARKETS, EQT INFRASTRUCTURE, M2 GROUP LIMITED

The 2018, 8th Annual Roy Morgan Customer Satisfaction Awards: Telecommunications and Utilities Winners

Original article by Roy Morgan
Market Research Update – Page: Online : 8-Mar-19

Australia’s most satisfying home phone, mobile phone, internet, and utilities service providers were recently announced at the 2018 Roy Morgan Customer Satisfaction Awards. Optus is the Home Phone Service Provider of the year, with six monthly awards, while Virgin Mobile was named Mobile Phone Service Provider of the year, also with six monthly wins. Meanwhile, iiNet has been named Internet Service Provider for a fourth consecutive year and the Apple iPhone took out the award for Handset Provider for an eighth consecutive year. Red Energy took out the award for Electricity Provider for a fourth successive year, while Kleenheat is the Gas Provider of the year.

CORPORATES
ROY MORGAN LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, IINET LIMITED, APPLE PTY LTD, RED ENERGY PTY LTD, KLEENHEAT GAS PTY LTD

Nearly 1.5 million gas customers and over 2 million electricity customers likely to switch providers

Original article by Roy Morgan
Market Research Update – Page: Online : 18-Feb-19

A Roy Morgan Single Source survey shows that 1.46 million Australians aged +14 who are gas customers say that they will be very or fairly likely to switch providers over the next 12 months. This represents 9.9% of those with gas connected, and is a marginal increase from 9.7% 12 months ago. Some 2.07 million electricity customers (or 10.2%) say they are likely to switch, up from 10.1% a year ago. Only 1.7% of Aurora Energy’s electricity customers say that they would be likely to switch, placing it well below the industry average of 10.2%. Other strong performers that are well below the average are Ergon Energy (2.7%), ActewAGL (3.2%) and Synergy (5.7%). ActewAGL has the lowest proportion of gas customers who are likely to switch, with only 5.1%, well below the market average of 9.9%. They are followed by Elgas (7.6%) and Kleenheat (7.7%). The Single Source survey is based on in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including over 9,500 gas consumers and over 14,500 with electricity.

CORPORATES
ROY MORGAN LIMITED, AURORA ENERGY PTY LTD, ERGON ENERGY CORPORATION LIMITED, ACTEWAGL, SYNERGY, ELGAS LIMITED, KLEENHEAT GAS PTY LTD

Origin buoyed by record Australia Pacific LNG sales

Original article by Angela Macdonald-Smith
The Australian Financial Review – Page: 23 : 1-Feb-19

Origin Energy has advised that its share of revenue from the Australia Pacific LNG project rose by 45 per cent year-on-year in the December quarter, to $740.9m. Origin received net cash distributions of $393 million from the project during the first half of 2018-19, compared with its guidance of $375m-$395m. Meanwhile, Origin’s domestic electricity and gas sales volumes fell by eight per cent and 21 per cent respectively quarter-on-quarter.

CORPORATES
ORIGIN ENERGY LIMITED – ASX ORG, AUSTRALIA PACIFIC LNG LIMITED, JP MORGAN AUSTRALIA LIMITED, RBC CAPITAL MARKETS, AGL ENERGY LIMITED – ASX AGL, SHANDONG ORDER GAS COMPANY LIMITED