Powershop still number one in electricity satisfaction, despite losing spark in recent months

Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

Powershop has won the Roy Morgan Electricity Provider of the Month Award for July 2019, with a customer satisfaction rating of 78%. Powershop has won the past seven monthly awards, remaining unbeaten in 2019. Powershop was followed by Lumo Energy (71%), Simply Energy (70%) and Click Energy (70%). Powershop maintained its number one position in customer satisfaction, despite recording the largest decline in ratings of any leading provider, falling by 9% since its rating of 87% in January. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady and Alinta Energy increased its rating by 1%. These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, POWERSHOP AUSTRALIA PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, SIMPLY ENERGY, CLICK ENERGY

AGL eyes alternatives as Vocus off the table

Original article by Angela Macdonald-Smith
The Australian Financial Review – Page: 17 & 20 : 9-Aug-19

AGL Energy has posted a 2018-19 net profit of $905m, which is 42.8 per cent lower than previously. Its underlying profit after tax rose by 2.2 per cent to $1.04bn. AGL has forecast that its profit will be within the range of $780m and $860m in 2019-20, citing factor such as lower electricity prices, higher fuel costs and the impact of an outage at its Loy Yang A generator in Victoria. Meanwhile, CEO Brett Redman says AGL remains open to expanding into the data services sector, despite abandoning a bid for Vocus Group earlier in 2019.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, VOCUS GROUP LIMITED – ASX VOC, PERTH ENERGY PTY LTD, VERTIUM ASSET MANAGEMENT PTY LTD, JP MORGAN AUSTRALIA LIMITED, CITIGROUP PTY LTD

AGL under pump to hasten coal closures

Original article by Perry Williams
The Australian – Page: 27 : 18-Jul-19

Market Forces will press for AGL Energy to close its Loy Yang A and Bayswater coal-fired power stations ahead of schedule. The environmental activist group will put a resolution to AGL’s annual meeting in September, calling for both plants to be shut down in 2030. Will van de Pol of Market Forces says AGL’s plans to keep the plants operating well beyond this date are at odds with its stated support for the Paris climate agreement. Loy Yang A is slated to close in 2048, and Bayswater is due to be shut down in 2035.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, MARKET FORCES, ORIGIN ENERGY LIMITED – ASX ORG, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, WESTPAC BANKING CORPORATION – ASX WBC, MACQUARIE GROUP LIMITED – ASX MQG, INVESTOR GROUP ON CLIMATE CHANGE

Consumers flick the switch to lower bills

Original article by Perry Williams
The Australian – Page: 2 : 28-Jun-19

One in four Australians have changed their electricity provider in the last year, according to the Australian Energy Market Commission. Electricity retailers AGL Energy, EnergyAustralia and Origin Energy no longer hold the biggest market share in South Australia and south-east Queensland, while the average median household bill ‘offer’ declined by between two and four per cent in New South Wales in the year to March, seven per cent across south-east Queensland, and up to four per cent in Victoria.

CORPORATES
AUSTRALIAN ENERGY MARKET COMMISSION, AGL ENERGY LIMITED – ASX AGL, ORIGIN ENERGY LIMITED – ASX ORG, ENERGYAUSTRALIA PTY LTD

AGL under pressure to explain Vocus takeover

Original article by Lucas Baird, Simon Evans
The Australian Financial Review – Page: 15 & 22 : 12-Jun-19

Vocus Group has agreed to allow AGL Energy to commence due diligence after offering $4.85 per share for the telco. AGL investors have responded bearishly to the $3bn bid, with its share price falling 7.2 per cent to $19.40 on 11 June. Sentiment toward AGL was also affected by an earnings downgrade on 7 June, before the stock market closed for a long weekend. Justin Braitling of Watermark Funds Management and James Nevin of RBC Capital Markets have questioned whether Vocus is an appropriate target for AGL.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, VOCUS GROUP LIMITED – ASX VOC, WATERMARK FUNDS MANAGEMENT PTY LTD, RBC CAPITAL MARKETS, EQT INFRASTRUCTURE, M2 GROUP LIMITED

The 2018, 8th Annual Roy Morgan Customer Satisfaction Awards: Telecommunications and Utilities Winners

Original article by Roy Morgan
Market Research Update – Page: Online : 8-Mar-19

Australia’s most satisfying home phone, mobile phone, internet, and utilities service providers were recently announced at the 2018 Roy Morgan Customer Satisfaction Awards. Optus is the Home Phone Service Provider of the year, with six monthly awards, while Virgin Mobile was named Mobile Phone Service Provider of the year, also with six monthly wins. Meanwhile, iiNet has been named Internet Service Provider for a fourth consecutive year and the Apple iPhone took out the award for Handset Provider for an eighth consecutive year. Red Energy took out the award for Electricity Provider for a fourth successive year, while Kleenheat is the Gas Provider of the year.

CORPORATES
ROY MORGAN LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, IINET LIMITED, APPLE PTY LTD, RED ENERGY PTY LTD, KLEENHEAT GAS PTY LTD

Nearly 1.5 million gas customers and over 2 million electricity customers likely to switch providers

Original article by Roy Morgan
Market Research Update – Page: Online : 18-Feb-19

A Roy Morgan Single Source survey shows that 1.46 million Australians aged +14 who are gas customers say that they will be very or fairly likely to switch providers over the next 12 months. This represents 9.9% of those with gas connected, and is a marginal increase from 9.7% 12 months ago. Some 2.07 million electricity customers (or 10.2%) say they are likely to switch, up from 10.1% a year ago. Only 1.7% of Aurora Energy’s electricity customers say that they would be likely to switch, placing it well below the industry average of 10.2%. Other strong performers that are well below the average are Ergon Energy (2.7%), ActewAGL (3.2%) and Synergy (5.7%). ActewAGL has the lowest proportion of gas customers who are likely to switch, with only 5.1%, well below the market average of 9.9%. They are followed by Elgas (7.6%) and Kleenheat (7.7%). The Single Source survey is based on in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including over 9,500 gas consumers and over 14,500 with electricity.

CORPORATES
ROY MORGAN LIMITED, AURORA ENERGY PTY LTD, ERGON ENERGY CORPORATION LIMITED, ACTEWAGL, SYNERGY, ELGAS LIMITED, KLEENHEAT GAS PTY LTD

Origin buoyed by record Australia Pacific LNG sales

Original article by Angela Macdonald-Smith
The Australian Financial Review – Page: 23 : 1-Feb-19

Origin Energy has advised that its share of revenue from the Australia Pacific LNG project rose by 45 per cent year-on-year in the December quarter, to $740.9m. Origin received net cash distributions of $393 million from the project during the first half of 2018-19, compared with its guidance of $375m-$395m. Meanwhile, Origin’s domestic electricity and gas sales volumes fell by eight per cent and 21 per cent respectively quarter-on-quarter.

CORPORATES
ORIGIN ENERGY LIMITED – ASX ORG, AUSTRALIA PACIFIC LNG LIMITED, JP MORGAN AUSTRALIA LIMITED, RBC CAPITAL MARKETS, AGL ENERGY LIMITED – ASX AGL, SHANDONG ORDER GAS COMPANY LIMITED

Electricity customer satisfaction continues to slide

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-18

New research from Roy Morgan shows that 60.9% of Australians were "very" or "fairly" satisfied with their electricity provider in the year to September 2018, compared with 61.7% in the year to September 2017. Simply Energy had the highest customer satisfaction rating, with 67% of customers saying they were "very" or "fairly" satisfied, followed by Red Energy (66%) and Alinta (63%). The three biggest providers, Energy Australia, AGL and Origin, had relatively low satisfaction levels of 60%, 60% and 59% respectively. The latest "Customer Satisfaction – Electricity Providers Report" is based on Roy Morgan’s Single Source survey, which includes in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including over 14,000 interviews with people who rated their satisfaction with their electricity connection.

CORPORATES
ROY MORGAN LIMITED, SIMPLY ENERGY, RED ENERGY PTY LTD, ALINTA ENERGY (AUSTRALIA) PTY LTD, ENERGYAUSTRALIA PTY LTD, AGL ENERGY LIMITED – ASX AGL, ORIGIN ENERGY LIMITED – ASX ORG

AGL defies Coalition over Liddell closure

Original article by Angela Macdonald-Smith, Ben Potter
The Australian Financial Review – Page: 1 & 6 : 27-Sep-18

AGL Energy’s interim CEO Brett Redman has reaffirmed its commitment to exiting coal-fired power generation and its proposed closure of the Liddell power station in 2022. However, Redman has told the company’s AGM that AGL will seek to work with the federal government to reduce electricity prices. Relations between AGL and the government became strained under former CEO Andy Vesey over the closure of Liddell, prompting Energy Minister Angus Taylor to warn of potential intervention if electricity retailers do not take action to reduce prices.

CORPORATES
AGL ENERGY LIMITED – ASX AGL, AUSTRALIA. DEPT OF THE ENVIRONMENT AND ENERGY, MACQUARIE GROUP LIMITED – ASX MQG, ENVIRONMENT VICTORIA