TRUST – AUSTRALIA

Banks betting on AI to win back trust

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Original article by Yolanda Redrup
The Australian Financial Review – Page: 16 : 9-Apr-18

IBM executive Marc Andrews believes that Australia’s banks will be looking to make use of artificial intelligence to help restore their corporate image in the wake of the banking royal commission. IBM’s work with banks in the area of AI has focused on a number of key areas, including regulatory compliance and anti-money laundering strategies. Andrews says other areas where banks can make use of AI include helping to prevent bullying, sexism and discrimination in their workplaces, and in the identification of poor culture within teams.

CORPORATES
IBM CORPORATION, AUSTRALIA. ROYAL COMMISSION INTO MISCONDUCT IN THE BANKING, SUPERANNUATION AND FINANCIAL SERVICES INDUSTRY, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, AUSTRALIA. ATTORNEY-GENERAL’S DEPT. AUSTRALIAN TRANSACTION REPORTS AND ANALYSIS CENTRE

Health insurance industry distrusted by Australians

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Mar-18

Healthcare professions consistently rank as the most respected in Australia and have done so since 1994, when Roy Morgan started measuring honesty and ethics. Nurses, doctors, pharmacists and dentists are consistently at the top of the list. Yet the private health insurance industry, with its member touchpoints embedded in this trusted health ecosystem, is itself distrusted. According to a new landmark survey, private health insurance is more distrusted than it is trusted by Australians. In Net Trust Score (NTS) surveys conducted by the Roy Morgan Research Institute between Oct 2017 and Feb 2018, the health insurance industry recorded a negative NTS of -2.6%. In relation to other industries, it is lower than retail and travel, sitting between gambling, real estate and FMCG. The Roy Morgan Private Health Insurance Tracker survey reveals that while the most trusted funds are BUPA and Medibank Private, they are also the most distrusted, with BUPA being more distrusted than it is trusted.

CORPORATES
ROY MORGAN LIMITED, BUPA AUSTRALIA PTY LTD, MEDIBANK PRIVATE LIMITED – ASX MPL

Roy Morgan Net Trust Score (NTS)

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Original article by Roy Morgan
Market Research Update – Page: Online : 28-Feb-18

The Roy Morgan Net Trust Score (NTS) has identified Australia’s most trusted industry sectors and brands. Industry categories with a positive Net Trust Score (positive NTS) are Retail, Travel, Charities and Medical, while categories with a negative Net Trust Score (negative NTS) include Banks, Telecommunications, Utilities, Mining & Petroleum, Media and Government. Meanwhile, the top-10 brands with a positive NTS (listed alphabetically) are the ABC, ALDI, Bendigo Bank, Bunnings, IGA, JB Hi-Fi, Kmart, NRMA, Qantas and Toyota. The top-10 brands with a negative NTS are Adani, ANZ, CBA, Coles, Facebook, NAB, NBN, Optus, Telstra and Westpac.

CORPORATES
ROY MORGAN LIMITED, AUSTRALIAN BROADCASTING CORPORATION, ALDI STORES SUPERMARKETS PTY LTD, BENDIGO BANK, BUNNINGS GROUP LIMITED, IGA, JB HI-FI LIMITED – ASX JBH, KMART AUSTRALIA LIMITED, NRMA INSURANCE LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, ADANI MINING PTY LTD, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, COLES SUPERMARKETS AUSTRALIA PTY LTD, FACEBOOK INCORPORATED, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, NBN CO LIMITED, OPTUS, TELSTRA CORPORATION LIMITED – ASX TLS, WESTPAC BANKING CORPORATION – ASX WBC

Roy Morgan Net Trust Score (NTS)

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Original article by Roy Morgan
Market Research Update – Page: Online : 28-Feb-18

The Roy Morgan Net Trust Score (NTS) has identified Australia’s most trusted industry sectors and brands. Industry categories with a positive Net Trust Score (positive NTS) are Retail, Travel, Charities and Medical, while categories with a negative Net Trust Score (negative NTS) include Banks, Telecommunications, Utilities, Mining & Petroleum, Media and Government. Meanwhile, the top-10 brands with a positive NTS (listed alphabetically) are the ABC, ALDI, Bendigo Bank, Bunnings, IGA, JB Hi-Fi, Kmart, NRMA, Qantas and Toyota. The top-10 brands with a negative NTS are Adani, ANZ, CBA, Coles, Facebook, NAB, NBN, Optus, Telstra and Westpac.

CORPORATES
ROY MORGAN LIMITED, AUSTRALIAN BROADCASTING CORPORATION, ALDI STORES SUPERMARKETS PTY LTD, BENDIGO BANK, BUNNINGS GROUP LIMITED, IGA, JB HI-FI LIMITED – ASX JBH, KMART AUSTRALIA LIMITED, NRMA INSURANCE LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, ADANI MINING PTY LTD, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, COLES SUPERMARKETS AUSTRALIA PTY LTD, FACEBOOK INCORPORATED, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, NBN CO LIMITED, OPTUS, TELSTRA CORPORATION LIMITED – ASX TLS, WESTPAC BANKING CORPORATION – ASX WBC

Citizenship debacle a trust breaker: Goyder

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Original article by Jacob Greber
The Australian Financial Review – Page: 4 : 3-Nov-17

Wesfarmers CEO Richard Goyder says political uncertainty is weighing on consumer confidence and retail sales. He used a National Press Club speech on 2 November to criticise former Senate president Stephen Parry over a long delay in disclosing concerns that he may have British citizenship by descent. Goyder added that Parry’s inaction has contributed to the general public’s lack of trust in politicians and heightened the perception that they are not addressing the needs of electors.

CORPORATES
WESFARMERS LIMITED – ASX WES, NATIONAL PRESS CLUB (AUSTRALIA), HIGH COURT OF AUSTRALIA, AMAZON.COM INCORPORATED

NAB’s wealth builder vows to lift the game

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Original article by Cliona O’Dowd
The Australian – Page: 21 : 12-Sep-17

Matthew Lawrance, the recently appointed CEO of the National Australia Bank-owned MLC Super, acknowledges that there is a lack of trust and confidence in the superannuation sector that industry participants need to help restore. He says the media could help in this respect, by providing more balanced coverage of the sector. Noting that perhaps no more than 20 per cent of Australians seek financial advice, Lawrance says this is an area in which MLC Super could do more work.

CORPORATES
NATIONAL AUSTRALIA BANK LIMITED – ASX NAB, MLC SUPER

State of the Nation: Media Report – the audience is transforming

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Aug-17

Roy Morgan Research CEO Michele Levine and leading futurist Dr. Ross Honeywill presented the latest State of the Nation: Media Report in Melbourne and Sydney in August. The report looks at challenges and opportunities facing the industry as the rate of change speeds up and consumers explore new ways of engaging with media, including the impact of key disruptive trends powered by digital innovation. Levine says the disruptive trends sweeping a growing media industry are transforming the ways Australians consume media and, in an age when everyone is always "on", it is vital that media companies connect directly with their audiences and know exactly who their audiences really are. She adds that the data reveals that traditional media enjoy high levels of trust, while their newer social-media centric competitors do not. The importance of building this trust in a future overwhelmed by fake news and consumer choice is more important than ever for retaining and building audiences.

CORPORATES
ROY MORGAN RESEARCH LIMITED

News Corp and Fairfax need to take notice of Robert Gottliebsen

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Original article by Michele Levine, Gary Morgan, Julian McCrann, Roy Morgan Research
Market Research Update – Page: Online : 22-Aug-17

Last week the Roy Morgan State of the Nation Media Report showed clearly that although traditional media face considerable challenges, their core product is not broken. In an age of "Fake News" a clear opportunity is available for established media players to exploit the huge "trust" advantages they hold over social media. Many newspaper and magazine publishers have large audiences still engaged with their publications. Advertisers will use "print" as it is a "trusted" media – the print media needs to aggressively "challenge" advertisers using solely digital platforms such as Google and Facebook with now almost 50% of the advertising dollar.

CORPORATES
ROY MORGAN RESEARCH LIMITED, GOOGLE INCORPORATED, FACEBOOK INCORPORATED

Aussies don’t trust social media: report

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Original article by Angus Livingston
The Australian – Page: Online : 16-Aug-17

Roy Morgan Research’s State of the Nation Media Report shows that TV is still the main source of news for 69 per cent of Australians, while TV is the most trusted source of news for 41.5 per cent. Meanwhile, 32 per cent of Australians identify social media as their main source of news, although just four per cent say social media is their most trusted source of news. Print and digital newspapers are the main source of news for 48 per cent of Australians, while they are the most trust source of news for 25 per cent.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Bendigo Bank keeps branches open

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Original article by James Frost
The Australian Financial Review – Page: 17 : 15-Aug-17

Bendigo & Adelaide Bank’s 2016-17 cash profit was slightly below market expectations at $A418.3m, despite rising by 4.2 per cent. CEO Mike Hirst says the result was affected by a regulatory crackdown on mortgage lending. He adds that while the banking sector’s reputation has been tarnished by the Commonwealth Bank’s money-laundering scandal, Bendigo performs well in terms of trust. Hirst says its branch network and customer-facing staff will play a key role in retaining that trust.

CORPORATES
BENDIGO AND ADELAIDE BANK LIMITED – ASX BEN, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY