Social media drives up insurance costs

Original article by James Frost
The Australian Financial Review – Page: 17 : 11-Dec-17

The insurance sector is seemingly an industry under siege, with its inclusion in Australia’s royal commission into the financial services sector its latest woe. Online calculators and comparison sites are making it easier for consumers to switch policies. Richard Enthoven, the chairman of insurance company Greenstone and the founder of insurance firm Hollard, points to social media as another cause of the industry’s problems. He contends that the practice of unhappy insurance customers complaining about their experience on Facebook and the like is pushing up the cost of insurance premiums.

CORPORATES
GREENSTONE LIMITED, HOLLARD INSURANCE GROUP, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, FACEBOOK INCORPORATED, TWITTER INCORPORATED, INSTAGRAM LLC, COMMINSURE, KPMG AUSTRALIA PTY LTD

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s