Satisfaction with electricity providers declining

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Jan-18

A Roy Morgan Single Source survey shows that customer satisfaction with electricity providers was 57.6% in the year to November 2017, compared with 61.8% in the previous 12 months. Red Energy (with a satisfaction rating of 68.2%) remains in top position among the largest providers, narrowly ahead of Lumo Energy (67.4%) and Simply Energy (65.6%). Both of the largest players showed a drop in satisfaction, with Origin down 7.9% points (to 57.6%) and AGL down 2.6% points (to 62.5%). The survey also shows that approximately 1.2 million households are considering switching electricity providers over the next 12 months, up from around one million in early 2017.

CORPORATES
ROY MORGAN LIMITED, RED ENERGY PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, SIMPLY ENERGY, ORIGIN ENERGY LIMITED – ASX ORG, AGL ENERGY LIMITED – ASX AGL, ERGON ENERGY CORPORATION LIMITED, AURORA ENERGY PTY LTD

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