Original article by Roy Morgan
Market Research Update – Page: Online : 23-Apr-18
The Roy Morgan Superannuation Satisfaction Report shows that average customer satisfaction with Australian superannuation funds was 61.1% in the six months to March 2018. This is on par with the average satisfaction level for Industry funds. Retail funds sit below the average at 60.1%, and satisfaction with major retail funds (consisting of ANZ, CBA, NAB and Westpac) is 58.7%. Average satisfaction with Public Sector funds and Self-Managed Superannuation funds is 72.6% and 73% respectively. Meanwhile, Tasplan has the highest satisfaction level of all superannuation funds, at 74.6%, ahead of CARE Super (71%) and retail fund IOOF (69.9%).
ROY MORGAN LIMITED, TASPLAN LIMITED, CARE SUPER PTY LTD, IOOF HOLDINGS LIMITED – ASX IFL, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, WESTPAC BANKING CORPORATION – ASX WBC, NATIONAL AUSTRALIA BANK LIMITED – ASX NAB