Electricity customer satisfaction continues to slide

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-18

New research from Roy Morgan shows that 60.9% of Australians were "very" or "fairly" satisfied with their electricity provider in the year to September 2018, compared with 61.7% in the year to September 2017. Simply Energy had the highest customer satisfaction rating, with 67% of customers saying they were "very" or "fairly" satisfied, followed by Red Energy (66%) and Alinta (63%). The three biggest providers, Energy Australia, AGL and Origin, had relatively low satisfaction levels of 60%, 60% and 59% respectively. The latest "Customer Satisfaction – Electricity Providers Report" is based on Roy Morgan’s Single Source survey, which includes in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including over 14,000 interviews with people who rated their satisfaction with their electricity connection.

CORPORATES
ROY MORGAN LIMITED, SIMPLY ENERGY, RED ENERGY PTY LTD, ALINTA ENERGY (AUSTRALIA) PTY LTD, ENERGYAUSTRALIA PTY LTD, AGL ENERGY LIMITED – ASX AGL, ORIGIN ENERGY LIMITED – ASX ORG

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