Original article by Roy Morgan
Market Research Update – Page: Online : 24-Jun-19
The latest Roy Morgan General Insurance Satisfaction report shows that 78.7% of Australians aged 14+ were satisfied with their general insurer in April 2019, down 0.1% from the same time in 2018. RAA now has the highest customer satisfaction level within the general insurance industry, at 91.1%. It is followed by RACT (90.8%), WFI (89.7%), RAC (89.4%) and Shannons (87.9%), all well above the industry average of 78.7%. The report is based on in-depth interviews conducted face-to-face with over 50,000 consumers per annum in their homes, including over 39,000 with general insurance.
ROY MORGAN LIMITED, RAA INSURANCE LIMITED, RACT INSURANCE PTY LTD, WFI INSURANCE, RAC INSURANCE PTY LTD, SHANNONS