Original article by Roy Morgan
Market Research Update – Page: Online : 1-May-26

Roy Morgan has announced the winners of its annual Customer Satisfaction Awards for 2025. The awards recognise outstanding levels of customer satisfaction, as judged by more than 60,000 consumers via the Roy Morgan Single Source survey. The award categories cover sectors such as finance, automotive, retail, telecommunications and utilities. Of the 37 award winners this year, 23 are repeat winners backing up from victory a year ago; they include 11 with a perfect record of 12 monthly award wins for the year. In addition to the repeat winners, there were also five first-time winners and seven companies returning to the winner’s circle after missing out a year ago. Roy Morgan CEO Michele Levine says the Annual Customer Satisfaction Awards are the gold standard in identifying those companies and brands that stay ahead of the pack by knowing what their customers want and delivering it consistently.

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