J58 Telecommunications Services

The 2018, 8th Annual Roy Morgan Customer Satisfaction Awards: Telecommunications and Utilities Winners

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Original article by Roy Morgan
Market Research Update – Page: Online : 8-Mar-19

Australia’s most satisfying home phone, mobile phone, internet, and utilities service providers were recently announced at the 2018 Roy Morgan Customer Satisfaction Awards. Optus is the Home Phone Service Provider of the year, with six monthly awards, while Virgin Mobile was named Mobile Phone Service Provider of the year, also with six monthly wins. Meanwhile, iiNet has been named Internet Service Provider for a fourth consecutive year and the Apple iPhone took out the award for Handset Provider for an eighth consecutive year. Red Energy took out the award for Electricity Provider for a fourth successive year, while Kleenheat is the Gas Provider of the year.

CORPORATES
ROY MORGAN LIMITED, SINGTEL OPTUS PTY LTD, VIRGIN MOBILE (AUSTRALIA) PTY LTD, IINET LIMITED, APPLE PTY LTD, RED ENERGY PTY LTD, KLEENHEAT GAS PTY LTD

TPG plunges on doubt over merger plans

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Original article by James Fernyhough
The Australian Financial Review – Page: 17 & 22 : 14-Dec-18

Australian Competition & Consumer Competition chairman Rod Sims says its preliminary view on the proposed merger between Vodafone Hutchison Australia and TPG Telecom is that it will lead to less competition. The ACCC will delay its decision on the $15 billion merger for three months, while Sims’ comments caused TPG’s share price to fall by 16.7 per cent on 13 December. Vodafone CEO Inaki Berroeta says the merger with TPG is still on track, and that it will be good for consumers.

CORPORATES
VODAFONE HUTCHISON AUSTRALIA PTY LTD, TPG TELECOM LIMITED – ASX TPM, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, MORGAN STANLEY AUSTRALIA LIMITED, SINGTEL OPTUS PTY LTD

$850m bonanza as sale of 5G spectrum beats expectations

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Original article by Supratim Adhikari
The Australian – Page: 17 & 28 : 11-Dec-18

The federal government has raised a total of $853m from an auction of 5G spectrum, including $700m for regional spectrum. The reserve price was $185m for the 350 lots of 125MHz of spectrum on offer, and telcos paid an average price of $0.29 per megahertz per population. Telstra has paid $386m for 143 lots of spectrum and the joint venture between TPG Telecom and Vodafone has paid $263m for 131 lots. Telstra CEO Andy Penn says the telco is "very pleased" with the outcome of the auction.

CORPORATES
TELSTRA CORPORATION LIMITED – ASX TLS, TPG TELECOM LIMITED – ASX TPM, VODAFONE HUTCHISON AUSTRALIA PTY LTD, SINGTEL OPTUS PTY LTD, AUSTRALIAN COMMUNICATIONS AND MEDIA AUTHORITY, DENSE AIR, AIRSPAN NETWORKS INCORPORATED

Upset customers, get sacked: Optus

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Original article by Jennifer Duke
The Age – Page: 11 : 30-Oct-18

The Telecommunications Industry Ombudsman recently reported that the number of complaints from Optus customers increased by 35 per cent in 2017-18. Optus CEO Allen Lew has warned that employees who are found to have upset customers will be sacked, while staff who observe colleagues who appear to have upset customers are being urged to report them via Optus’s independently-run whistleblower phone line. Lew has told staff that customers are their "boss", not him.

CORPORATES
TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED, SINGTEL OPTUS PTY LTD, SEVEN WEST MEDIA LIMITED – ASX SWM, TELSTRA CORPORATION LIMITED – ASX TLS, VODAFONE HUTCHISON AUSTRALIA PTY LTD, TPG TELECOM LIMITED – ASX TPM, MYREPUBLIC PTE LTD

Google wins Mobile Phone Handset of the month – two in a row

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-18

Google has won the Roy Morgan Mobile Phone Handset Customer Satisfaction Monthly Award for September 2018, following its win in August. Google phones achieved a customer satisfaction rating of 95%, ahead of Apple iPhone and newcomer Oppo (both on 92%). Close behind the top three mobile handsets for customer satisfaction in September are Motorola and Samsung, both with a customer satisfaction rating of 90% and little changed on a month ago. Roy Morgan CEO Michele Levine says the high customer satisfaction ratings for Google phones and Oppo are providing a renewed level of competition in an industry that has been dominated by Apple and Samsung for nearly a decade.

CORPORATES
ROY MORGAN LIMITED, GOOGLE INCORPORATED, APPLE INCORPORATED, OPPO ELECTRONICS CORPORATION, MOTOROLA INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED

Virgin Mobile goes out on top with second monthly award in 2018

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Original article by Roy Morgan
Market Research Update – Page: Online : 8-Oct-18

Virgin Mobile has won the Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award for August, with a customer satisfaction rating of 88%. Virgin Mobile jumped ahead of ALDImobile on 84% to claim its second award for the year. Virgin Mobile and ALDImobile have increased their customer satisfaction by 12% and 14% respectively over the last 12 months. Both Virgin Mobile and ALDImobile have achieved multiple victories in the Mobile Phone Service Provider category in 2018 and are the leading contenders to take out the annual award. Virgin Mobile is not itself a network provider but rather a Mobile Virtual Network Operator which utilises the underlying Optus mobile network to provide its service. When it comes to the underlying mobile networks, the Optus network with an overall customer satisfaction rating of 78% is narrowly ahead of both the Vodafone network on 77% and the Telstra network on 75%.

CORPORATES
ROY MORGAN LIMITED, VIRGIN MOBILE (AUSTRALIA) PTY LTD, ALDIMOBILE, SINGTEL OPTUS PTY LTD, VODAFONE AUSTRALIA LIMITED, TELSTRA CORPORATION LIMITED – ASX TLS

Google wins Mobile Phone Handset of the month for first time

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Original article by Roy Morgan
Market Research Update – Page: Online : 28-Sep-18

Google has won the Roy Morgan Mobile Phone Handset Customer Satisfaction Monthly Award for August 2018. With its Google phones, such as Pixel and Nexus, Google achieved a customer satisfaction rating of 94%, just ahead of long-time favourite Apple iPhone on 92%. The victory for Google is its first in the mobile handset category after launching the Google Pixel in 2013 and the Google Nexus in 2010. Google increased customer satisfaction for its phones by an impressive 6% over the last year; customer satisfaction for Apple iPhone was virtually unchanged (down 1%) and is now level with the other big improver over the past year, Motorola (up 8% to 92%). Meanwhile, analysis shows that Millennials are the most likely generation to have a Google phone. Over 40% of Google phones in Australia are owned by Millennials.

CORPORATES
ROY MORGAN LIMITED, GOOGLE INCORPORATED, APPLE INCORPORATED, MOTOROLA INCORPORATED, SAMSUNG ELECTRONICS COMPANY LIMITED

NBN Co to pay telcos $25 for every missed appointment

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Original article by Max Mason
The Australian Financial Review – Page: Online : 13-Sep-18

NBN Co has provided a court-enforceable undertaking to the Australian Competition & Consumer Commission regarding missed or late appointments by its technicians. It will pay a rebate of $25 to retail service providers (RSPs) such as Telstra, TPG Telecom and Vodafone Hutchison Australia every time an appointment is missed or a technician is late. Under the terms of the undertaking, the RSPs are expected to take "reasonable steps" to ensure their customers receive some form of benefit as a result of the improved rebates.

CORPORATES
NBN CO LIMITED, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, TELSTRA CORPORATION LIMITED – ASX TLS, TPG TELECOM LIMITED – ASX TPM, VODAFONE HUTCHISON AUSTRALIA PTY LTD, VOCUS GROUP LIMITED – ASX VOC, SINGTEL OPTUS PTY LTD

TPG bulks up ahead of 5G mobile race

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Original article by Supratim Adhikari
The Australian – Page: 17 & 20 : 31-Aug-18

The merged TPG Telecom and Vodafone Hutchison Australia will boast eight million customers and revenue in excess of $6bn. TPG founder David Teoh will have a 17 per cent stake in the combined group, while Vodafone’s existing parent companies Vodafone Group and CK Hutchison Holdings will jointly own 50.1 per cent of the new company. The $15bn deal will be closely scrutinised by the Australian Competition & Consumer Commission, which will examine factors such as its impact on the mobile and fixed broadband markets, as well as the forthcoming auction of 5G spectrum.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, VODAFONE HUTCHISON AUSTRALIA PTY LTD, VODAFONE GROUP PLC, CK HUTCHISON HOLDINGS LIMITED, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, WASHINGTON H SOUL PATTINSON AND COMPANY LIMITED – ASX SOL, VERTIUM ASSET MANAGEMENT

TPG, Vodafone set for merger of equals as Telstra and Optus put on notice

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Original article by Bridget Carter
The Australian – Page: 17 & 28 : 30-Aug-18

The merger between TPG Telecom and Vodafone Hutchison Australia, to be announced on 30 August, may affect the amount the federal government raises from its upcoming auction of 5G spectrum. Vodafone will control 50.1 per cent of the combined company, which will boast a market capitalisation of around $10bn. Vodafone CEO Inaki Berroeta will take on the same role at the merged group, with TPG CEO David Teoh to become chairman. TPG shares have rallied in the last week, with the stock closing $0.28 higher at $7.88 on 29 August.

CORPORATES
TPG TELECOM LIMITED – ASX TPM, VODAFONE HUTCHISON AUSTRALIA PTY LTD, WASHINGTON H SOUL PATTINSON AND COMPANY LIMITED – ASX SOL, TELSTRA CORPORATION LIMITED – ASX TLS, SINGTEL OPTUS PTY LTD, MACQUARIE CAPITAL PTY LTD, DEUTSCHE BANK AG, BANK OF AMERICA AUSTRALIA LIMITED, MERRILL LYNCH (AUSTRALIA) PTY LTD, VODAFONE NEW ZEALAND LIMITED