M6950 Market Research and Statistical Services

Roy Morgan Customer Satisfaction Awards March 2016 Winners

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 3-May-16

Roy Morgan Research has announced the March 2016 winners of its monthly Customer Satisfaction Awards in Australia. The awards cover the finance, retail, telecommunications, travel and tourism, automotive and utilities sectors, and are based on data from the Roy Morgan Consumer Single Source survey. The March winners include P&N Bank (Bank of the Month), Just Jeans (Clothing Store of the Month), Internode (Home Broadband Service Provider of the Month), Qantas (Domestic Airline of the Month) and Red Energy (Electricity Provider of the Month).

CORPORATES
ROY MORGAN RESEARCH LIMITED, P&N BANK, JUST JEANS PTY LTD, INTERNODE SYSTEMS PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, RED ENERGY PTY LTD, COMMONWEALTH BANK OF AUSTRALIA – ASX CBA, NEWCASTLE PERMANENT BUILDING SOCIETY LIMITED, RACT INSURANCE PTY LTD, ST LUKE’S HEALTH INSURANCE, ALLIANZ AUSTRALIA LIMITED, MERCER INVESTMENTS PTY LTD, MERCER INVESTMENTS PTY LTD, CATHOLIC SUPERANNUATION AND RETIREMENT FUND, SUPER CHEAP AUTO, MUFFIN BREAK PTY LTD, MYER HOLDINGS LIMITED – ASX MYR, TARGET AUSTRALIA PTY LTD, THE REJECT SHOP LIMITED – ASX TRS, THE GOOD GUYS, HOME TIMBER AND HARDWARE, SOUL PATTINSON, SUBWAY SANDWICHES PTY LTD, DAN MURPHY’S, SPENDLESS SHOES PTY LTD, SPORTS POWER, ALDI STORES SUPERMARKETS PTY LTD, SOUTHERN PHONE COMPANY LIMITED, APPLE PTY LTD, AMAYSIM AUSTRALIA LIMITED – ASX AYS, AIR NEW ZEALAND LIMITED – ASX AIZ, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, LUMO ENERGY AUSTRALIA PTY LTD, LEXUS AUSTRALIA

Decathlon to take on Rebel in Australia’s $1.3 billion sporting equipment market

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 2-May-16

A Roy Morgan Single Source survey has found that 734,000 Australians aged 14+ (3.7 per cent) bought sporting equipment (not including sportswear and sporting footwear) in an average four weeks in the year to March 2016, spending a combined $A1,330m over the year. The survey also shows that Rebel Sport claimed $A254m (19 per cent) of this expenditure, ahead of Amart All Sports ($A50m), Sports Power ($A48m), and Kmart ($A44m).

CORPORATES
ROY MORGAN RESEARCH LIMITED, REBEL SPORT LIMITED, A-MART ALL SPORTS PTY LTD, SPORTS POWER, KMART AUSTRALIA LIMITED, BIG W DISCOUNT STORES, SUPER RETAIL GROUP LIMITED – ASX SUL, SPORTSCO PTY LTD, STADIUM SPORTS PTY LTD, ANACONDA STORES PTY LTD, ALDI STORES SUPERMARKETS PTY LTD, TARGET AUSTRALIA PTY LTD, EBAY INCORPORATED, DEALSDIRECT.COM.AU PTY LTD, DECATHLON

Over half Australia’s online clothing dollars now stay local – but men still buying more from overseas

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 2-May-16

A Roy Morgan Single Source survey has found that Australians aged 14+ spent an estimated $A2,414m on men’s and women’s clothing online in the year to December 2015. Australia-based sites (whether online-only stores or the web-stores of traditional bricks-and-mortar retailers) accounted for $A1,366m (56 per cent) of this expenditure, while $A1,048m (44 per cent) went overseas. The survey also shows that women spent over $A1bn on clothes through Australian online stores in 2015, compared with $A550m on international sites. Conversely, Australian men favour international sites for clothes shopping – although their total expenditure is only around half of that of women.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Has terrorism affected Australian tourism to Bali?

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Apr-16

Roy Morgan Research’s Holiday Tracker shows that in September 2002, some 147,000 Australians aged 14+ were planning to take their next holiday in Bali. This fell to just 42,000 in October 2002, following the first of the Bali bombings. By November 2002, the number of Australians intending to take their next holiday in Bali had bottomed out at 14,000. It was not until April 2004 that intention returned to pre-bombing levels (148,000). Meanwhile, 87,000 people were intending to take their next holiday in Bali in September 2005, which dropped to 70,000 in October following the second Bali bombing. Just 4,000 people intended to holiday in Bali in January 2006, but this had rebounded to 81,000 by March 2006.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Young and old Aussies go crackers for biscuits

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 28-Apr-16

A Roy Morgan Single Source survey has found that 42.4 per cent of Australians aged 14+ reported eating at least one sweet biscuit in an average seven days in 2015, compared with 46.3 per cent in 2011. Consumption of savoury biscuits/crackers was relatively stable at 32.4 per cent (down from 33.1 per cent in 2011). The survey also shows that 51.6 per cent of Australians aged 65+ eat sweet biscuits in an average seven days, ahead of under-18s (46.5 per cent). In contrast, 36.3 per cent of under-18s and 36.2 per cent of over-65s eat savoury biscuits in an average seven days.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Feeling fragrant: Australia’s perfume and aftershave buyers

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 22-Apr-16

A Roy Morgan Single Source survey has found that 1,509,000 Australians aged 14+ bought women’s perfume in an average four weeks during the year to December 2015, compared with 1,140,000 in 2013. Likewise, the number of Australians who purchased men’s aftershave/cologne increased from 1,192,000 in 2013 to 1,345,000 in 2015. The survey also shows that Australians who are married or in a de facto relationship are more likely than their single/unmarried counterparts to buy fragrance for the opposite gender.

CORPORATES
ROY MORGAN RESEARCH LIMITED

Foot traffic: shopping for men’s sports shoes

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Apr-16

A Roy Morgan Single Source survey has found that 791,000 Australians aged 14+ bought men’s sporting shoes in any given four-week period in the year to December 2015, compared with 728,000 in 2014. The survey also shows that 9.2 per cent of Australians bought buying men’s sporting footwear at Rebel Sport in an average four weeks in 2015, ahead of Rivers (8.1 per cent) and The Athlete’s Foot (6.3 per cent). Meanwhile, Australians spend an average of $A108 on men’s sporting footwear, but the average customer spend at The Athlete’s Foot is $A177, followed by Foot Locker ($A146).

CORPORATES
ROY MORGAN RESEARCH LIMITED, REBEL SPORT LIMITED, RIVERS (AUSTRALIA) PTY LTD, THE ATHLETE’S FOOT AUSTRALIA PTY LTD, FOOT LOCKER AUSTRALIA INCORPORATED, NIKE AUSTRALIA PTY LTD, BIG W DISCOUNT STORES, KMART AUSTRALIA LIMITED

Job security is great for principals, police, priests and (some) CEOs – but journalists, taxi drivers, scientists and (other) CEOs feel most unstable

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 20-Apr-16

Roy Morgan Research’s latest figures show that an estimated 11,522,000 Australians aged 14+ are currently employed. Over the three years to December 2015, 17 per cent of people in paid employment rated their job security as "very good" and six per cent rated it as "very poor". Meanwhile, 54 per cent of school principals agree their job security is "very good", as do 40 per cent of CEOs and Managing Directors, 36 per cent of police, and 29 per cent of ministers of religion. Jobs that employees are at least three times more likely than average to say have "very poor" security are Vocational Education Teachers (22 per cent), Journalists and Other Writers (21 per cent), and Database and Systems Administrators, and ICT Security Specialists (18 per cent).

CORPORATES
ROY MORGAN RESEARCH LIMITED

Bottled water consumption booming

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Apr-16

A Roy Morgan Single Source survey has found that 27.1 per cent of Australians aged 14+ (or 5.3 million people) drank bottled water in any given seven days during the year to December 2015. This compares with 4.9 per cent in 2014. The survey also shows that Mount Franklin is consumed by nearly 40 per cent of all bottled-water drinkers in an average seven days, ahead of Coles Natural Spring Water (14 per cent) and Pump Pure Water (12.8 per cent). Meanwhile, a greater proportion of Australian women (29.7 per cent) than men (24.5 per cent) drink bottled water in an average seven days, while Australians under the age of 50 are markedly more likely than older Australians to drink bottled water.

CORPORATES
ROY MORGAN RESEARCH LIMITED, MOUNT FRANKLIN NATURAL, COLES GROUP LIMITED, PUMP PURE WATER, SA DES EAUX MINERALES D’EVIAN, COOL RIDGE, FIJI WATER, PEATS RIDGE WATER PTY LTD

LinkedIn pips Seek on total website visitor numbers, but job-seekers are yet to get networking

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Apr-16

A Roy Morgan Single Source survey has found that 3,332,000 Australians aged 14+ (17 per cent) visited the LinkedIn website in an average four weeks in the year to December 2015 (up 60 per cent compared with 2012). Meanwhile, 3,197,000 visited Seek (up 28 per cent). Just over a million Australians visit both websites within the same four-week period, leaving each with over two million exclusive visitors. The survey also shows that 23 per cent of satisfied workers visit LinkedIn in an average month, while 17 per cent of them visit Seek. However, 36 per cent of dissatisfied workers visit Seek and 27 per cent visit LinkedIn.

CORPORATES
ROY MORGAN RESEARCH LIMITED, LINKEDIN LIMITED, SEEK LIMITED – ASX SEK, INDEED INCORPORATED, CAREERONE PTY LTD, MYCAREER.COM.AU, ADZUNA AUSTRALIA PTY LTD, FAIRFAX MEDIA LIMITED – ASX FXJ