CONSUMER BEHAVIOR – AUSTRALIA

Women dominate Australia’s vitamins, minerals and supplements market

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Original article by Roy Morgan
Market Research Update – Page: Online : 1-Jul-20

New Roy Morgan data shows that 8.24 million Australians aged 14+ (39%) buy vitamins, minerals or supplements in an average six months, up from 7.95 million four years ago. However, taking into account Australia’s population growth since 2016, the proportion of Australians buying these products has declined since 2016. Women comprise the bulk of Australia’s vitamins, minerals or supplements market; 4.88 million women (46%) buy these products, compared to only 3.36 million men (33%). These trends hold up for women and men of all ages but are most pronounced for Australians aged 25 and over. Meanwhile, Chemist Warehouse stands out as the first choice for people buying vitamins, minerals or supplements. Now over 45% of people buying these goods go to Chemist Warehouse, up from 39% four years ago. These findings are from the Roy Morgan Single Source survey, derived from in-depth interviews with over 1,000 Australians each week and around 50,000 Australians per year.

CORPORATES
ROY MORGAN LIMITED, CHEMIST WAREHOUSE

Supermarkets bring back grocery limits

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Original article by Eli Greenblat
The Australian – Page: 5 : 25-Jun-20

Grocery giants Coles and Woolworths have responded to signs of renewed panic buying in some Melbourne suburbs by reintroducing temporary purchasing limits on high-demand products. Coles will impose limits on items such as toilet paper, paper towels and rice at all of its supermarkets in Victoria, as well as some towns in New South Wales. Woolworths’ purchasing limits apply only to its stores in Victoria at present.

CORPORATES
COLES GROUP LIMITED – ASX COL, WOOLWORTHS GROUP LIMITED – ASX WOW

Premium consumers offer a glimmer of hope to struggling car industry – Porsche tops the list

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Jun-20

The latest analysis of Roy Morgan’s automotive buying intentions data shows that Australia’s premium consumers are set to drive new vehicle sales in the next four years. According to Roy Morgan data a new economic order of premium consumers (NEOs) could breathe life into the nation’s struggling car industry. One-in-seven NEOs (14.9%) intended to buy a new vehicle in the next four years during the March 2020 quarter – 54% above the comparable figure for all Australians (9.6%). Notably, the top 50% of NEOs – known as Super NEOs – are almost 80% more likely than the average Australian to buy a new car in the next 4 years. Conversely, Australia’s 10 million traditional consumers are 30% less likely than the population to buy a new car in the next 4 years. Aspiring NEOs, with the NEO mindset but not the buying power, are more likely than Traditionals, but less likely than NEOs, to be planning to buy a car in the next four years.

CORPORATES
ROY MORGAN LIMITED

Movement at Taronga Zoo slow to pick-up since June 1 opening

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Jun-20

A special analysis of movement data at Taronga Zoo shows visitation picking up since the re-opening of the Sydney landmark on 1 June, but still well below the levels seen during the early part of the year, particularly in February and early March. Taronga Zoo closed its doors to visitors on March 25 as COVID-19 restrictions were introduced across New South Wales, and it remained closed throughout April and May. Movement at the Zoo had already dropped significantly in the week before the closure as Australians began practicing social distancing. Roy Morgan has partnered with leading technological innovator UberMedia to aggregate data from tens of thousands of mobile devices to assess the movements of Australians as we emerge from the restrictions imposed in response to the COVID-19 pandemic. The number of devices – a good proxy for visitors – at Taronga Zoo was negligible during the period of closure to visitors but picked up slowly during the first three weeks of June.

CORPORATES
ROY MORGAN LIMITED, TARONGA ZOO

12.7 million Australians use streaming music services

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Original article by Roy Morgan
Market Research Update – Page: Online : 17-Jun-20

Over 12.7 million Australians (61%) now use music streaming services in an average four weeks, an increase of over 3.7 million from three years ago. Spotify is the clear market leader, used by 8 million Australians; it has more than doubled its Australian user-base since 2017, up by 4.4 million (+122%). The most prominent rival to Spotify is clearly YouTube Music (including Google Play Music), now used by 5.5 million Australians (26%). Apple Music and SoundCloud are each used by substantial numbers of Australians as the third and fourth most popular services in the music streaming market. It is important to understand that these figures do not include all live radio streams and podcasts that Australians are able to listen to via these services. Early in 2019 over 1.6 million Australians downloaded podcasts in an average four weeks, and there are many others who livestream radio broadcasts of sporting events and talkback radio as well. In contrast to these growing services a declining minority of 8.1 million Australians (39%) do not currently use any music streaming services, a drop of 2.7 million from three years ago.

CORPORATES
ROY MORGAN LIMITED, SPOTIFY LIMITED, YOUTUBE MUSIC, APPLE MUSIC, SOUNDCLOUD

Awareness of buy-now-pay-later services Afterpay and Zip soars to over 12.3 million Australians

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Original article by Roy Morgan
Market Research Update – Page: Online : 10-Jun-20

The latest Roy Morgan Digital Payments Report shows that over 12.3 million Australians (59%) are now aware of buy-now-pay-later services such as Afterpay and Zip – up 22.1% in only 18 months. Afterpay is the clear market leader, with 55.8% of Australians aware of the service in the year to March 2020, up by 22% since September 2018. Main rival Zip is also making a significant impression on the Australian marketplace with over a third of Australians (35.2%) now aware of Zip – almost doubling awareness of the service in only 18 months. These new digital payment findings are from Roy Morgan Single Source, Australia’s leading consumer survey, compiled by comprehensive interviews with a sample of over 1,000 Australians each week.

CORPORATES
ROY MORGAN LIMITED, AFTERPAY LIMITED – ASX APT, ZIP CO LIMITED – ASX Z1P

More than 2 million thwarted overseas holiday-makers ready to be wooed by domestic tourism

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Original article by Roy Morgan
Market Research Update – Page: Online : 9-Jun-20

With Australians unable to holiday overseas for the foreseeable future there is a huge opportunity for local travel and tourism operators to win ‘bonus’ business from nearly 2.2 million people. That’s how many who, as recently as March, were planning to head off on an international jaunt in the next 12 months. The data comes from the latest Roy Morgan Leading Indicator Report: Holiday Travel Intention, which also captures the difference in length of domestic and overseas holidays planned pre-pandemic, revealing millions of nights which were to be spent elsewhere and are now potentially convertible into travel within Australia.

CORPORATES
ROY MORGAN LIMITED

Online shopping boom permanent: Gumtree

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Original article by Eli Greenblat
The Australian – Page: 15 : 4-Jun-20

Gumtree MD Mark Kehoe expects the shift to online shopping during the coronavirus lockdown to be a permanent trend. He adds that traditional bricks-and-mortar retailers are being forced to catch up by expanding into the online space. Kehoe notes that consumers were searching Gumtree for items like gym equipment and office desks in the initial stages of the lockdown, but searches for outdoor equipment such as bikes increased as the restrictions eased.

CORPORATES
GUMTREE.COM AUSTRALIA PTY LTD,EBAY INCORPORATED

RBA tips fewer ATMs and an end to cheques

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Original article by Joyce Moullakis
The Australian – Page: 17 : 4-Jun-20

The Reserve Bank of Australia could introduce a ‘least-cost routing’ regime for credit card transactions unless merchants take the initiative themselves, according to assistant governor Michele Bullock. This is among the options that will be considered in the RBA’s review of the payments system. Bullock also notes that the coronavirus pandemic has seen a sharp downturn in ATM usage, which may prompt the nation’s ATM network to be scaled back. She adds that cheques could soon be phased out, given that this payment option has been in steady decline for the last two decades.

CORPORATES
RESERVE BANK OF AUSTRALIA

It’s official: Bunnings is Australia’s most trusted brand, with Coles the big mover

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Original article by Roy Morgan
Market Research Update – Page: Online : 1-Jun-20

Over the 12 months to 30 April 2020, Bunnings, ALDI, Woolworths and Coles were selected by Australians as the country’s most trusted brands. The Roy Morgan Risk Monitor reveals that year-on-year Coles lifted three trust rankings. According to Roy Morgan CEO Michele Levine, "Coles was the fastest mover over the 12 months, to be neck and neck with Woolworths for the first time". NRMA emerged as Australia’s most trusted insurer – and its most trusted financial services brand. The ABC emerged as the most trusted media brand in the country. Unsurprisingly given the top-4 most trusted brands, the retail sector emerged as Australia’s most trusted industry, with the supermarket sector 2nd and consumer products 3rd. On the flipside, Facebook, Telstra and AMP were revealed as the most distrusted brands in Australia during April 2020.

CORPORATES
ROY MORGAN LIMITED, BUNNINGS GROUP LIMITED, ALDI STORES SUPERMARKETS PTY LTD, WOOLY BULLY, COLES GROUP LIMITED – ASX COL, NRMA LIMITED, AUSTRALIAN BROADCASTING CORPORATION, FACEBOOK INCORPORATED, TELSTRA CORPORATION LIMITED – ASX TLS, AMP LIMITED – ASX AMP