McDonald’s, KFC, Hungry Jack’s & Domino’s Pizza are Australia’s favourite restaurants

Original article by Roy Morgan
Market Research Update – Page: Online : 25-May-21

New research from Roy Morgan shows that 15.9 million Australians aged 14+ (75.3%) ate take away food in an average four weeks from fast food outlets in 2020. This was a significant increase on 2019, when there were 13.3 million (63.7%) customers of fast food outlets. There are now ten quick service restaurants with at least one million Australian customers buying food in an average four weeks, with old favourite McDonald’s again the leading restaurant with over 8.1 million. In clear second place is KFC (Kentucky Fried Chicken) with over 6.8 million customers, while third place is a close contest between burger franchise Hungry Jack’s (4.2 million) and Domino’s Pizza (4.1 million). Filling out the top five is sandwich and salad outlet Subway with 3.2 million customers, followed by chicken-based Red Rooster with over 2.1 million customers. Analysing the leading quick service restaurants by generation shows that Millennials are the biggest customers of all three of the leading fast food outlets, narrowly ahead of the younger Generation Z. Older generations are less frequent customers of fast food outlets, but McDonald’s remains the leading choice for Generation X, Baby Boomers and Pre-Boomers ahead of KFC and Hungry Jack’s.

CORPORATES
ROY MORGAN LIMITED, McDONALD’S AUSTRALIA LIMITED, KFC, HUNGRY JACK’S PTY LTD, DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, SUBWAY SANDWICHES PTY LTD, RED ROOSTER FOODS

Booming online sales deliver for Domino’s

Original article by Eli Greenblat
The Australian – Page: 17 : 20-Aug-20

Domino’s Pizza Enterprises has reported a 2019-20 net profit of $138.4m, which is 19.4 per cent higher than previously. Group sales rose by 32.7 per cent to $1.9bn, although its Australian and New Zealand arm’s earnings were down 5.8 per cent at $129.4m due to the impact of the coronavirus pandemic. Meanwhile, the company has indicated that its digital platforms now account for 72.1 per cent of group sales. Domino’s has also advised that it provided franchisees with some $14m worth of financial support in 2019-20 due to the pandemic.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP

Crust Pizza maintains slim lead over Noodle Box in fast food customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 19-Nov-19

Crust Pizza is the winner of Roy Morgan’s Quick Service Restaurant of the Month Award for September 2019, with a customer satisfaction rating of 91%. Crust Pizza finished in fourth position in January, but has since won the past four monthly awards. It was followed by Noodle Box (90.5%), Guzman y Gomez (89.1%), Oporto (88.6%) and Grill’d (88.1%) in September. These satisfaction ratings have been drawn from the Roy Morgan Single Source survey, which is compiled from in-depth face-to-face interviews with around 50,000 Australians each year in their homes. Roy Morgan CEO Michele Levine says that achieving consistently high levels of customer satisfaction requires an ongoing effort from businesses, which must remember that they are only as good as their most recent satisfaction rating.

CORPORATES
ROY MORGAN LIMITED, CRUST GOURMET PIZZA BAR PTY LTD, THE NOODLE BOX PTY LTD, GUZMAN Y GOMEZ PTY LTD, OPORTO PTY LTD, GRILL’D PTY LTD

Crust Pizza slices up competition for second straight month

Original article by Roy Morgan
Market Research Update – Page: Online : 20-Aug-19

Crust Pizza has won back-to-back Roy Morgan Quick Service Restaurant of the Month Awards, with a customer satisfaction rating of 93% in July 2019. Crust Pizza was followed by Noodle Box (92%), Grill’d (89%), Oporto (89%) and Guzman y Gomez (88%). Four of the top five outlets recorded strong ratings growth when compared with July 2018, except for Grill’d, which declined slightly. Noodle Box’s satisfaction rating has increased by 13% in the last year, and by 2% in the past three months, whereas ratings leader Crust Pizza has remained stable. These are the latest findings from the Roy Morgan Single Source survey, which is derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, CRUST GOURMET PIZZA BAR PTY LTD, THE NOODLE BOX PTY LTD, OPORTO PTY LTD, GUZMAN Y GOMEZ PTY LTD

Chinese cuisine most popular, but Aussies still love McDonald’s

Original article by Roy Morgan
Market Research Update – Page: Online : 18-Feb-19

A Roy Morgan Single Source survey shows that more than 14.2 million Australians aged 14+ like to eat Chinese cuisine, up from 13.5 million four years ago. This is followed by Italian, Thai, Indian, Mexican, Japanese, Greek, Middle Eastern, Lebanese and French cuisine. The growth in preference for Chinese cuisine has kept pace with population growth, while all other top 10 leading cuisines are today liked by a greater proportion of Australians than they were four years ago. The biggest improvers over the last four years are led by Japanese cuisine, which more than 8.5 million Australians (42%) now like to eat, up from 6.9 million (36%) four years ago. Meanwhile, 58% of Australians (11.9 million) report visiting a quick service restaurant in an average four weeks, up from 57% (10.9 million) four years ago. The two most popular quick service restaurants are McDonald’s which is visited by over 6.4 million Australians (32%) in an average four-week period, and KFC now visited by nearly 4.7 million Australians (23%) in an average four weeks. The Single Source survey is based on in-depth personal interviews conducted with over 50,000 Australians each year in their own homes.

CORPORATES
ROY MORGAN LIMITED, McDONALD’S AUSTRALIA LIMITED, KFC

Pizza Hut ushers in penalty rates after Fair Work ruling

Original article by David Marin-Guzman
The Australian Financial Review – Page: 9 : 1-Feb-19

Pizza Hut Australia employees will be moved to the industry award after the Fair Work Commission agreed to terminate an enterprise agreement that had expired in 2012. The Shop, Distributive & Allied Employees’ Association had applied to have the agreement terminated in 2017, after Pizza Hut failed to increase its pay rates in line with a 3.3 per cent rise in the minimum wage in 2016. Under the expired workplace agreement, penalty rates had been traded off for a seven per cent increase in base hourly wage rates.

CORPORATES
PIZZA HUT AUSTRALIA, AUSTRALIA. FAIR WORK COMMISSION, SHOP, DISTRIBUTIVE AND ALLIED EMPLOYEES’ ASSOCIATION, DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP

Fasta Pasta retains top spot for customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 10-Dec-18

Fasta Pasta has held off strong competition from the Grill’d burger chain in October to win its fourth monthly Roy Morgan Customer Satisfaction Award in a row. The quick-serve Italian food chain, which operates mainly in South Australia and Queensland, had a 95% total satisfaction rating – the proportion of customers who were ‘very’ or ‘fairly’ satisfied with their store experience. The Satisfaction Awards are based on data collected as part of Roy Morgan’s Single Source Survey, which involves in-home, face-to-face interviews with more than 50,000 respondents per year, including more than 8,000 answering detailed questions on their experience of quick-service restaurants.

CORPORATES
ROY MORGAN LIMITED, FASTA PASTA FAMILY RESTAURANTS PTY LTD, GRILL’D PTY LTD

McDonald’s, KFC & Subway most visited Aussie restaurants

Original article by Roy Morgan
Market Research Update – Page: Online : 30-May-18

A Roy Morgan Single Source survey has found that 84.5% of Australians aged 14+ bought or ate take away food in the year to March 2018. The survey shows that 52.7% of Australians eat food from McDonald’s in an average six months, ahead of KFC (40.8%) and Subway (30.8%). Analysing the leading quick service restaurants by generation shows that McDonald’s and KFC are the two top quick service restaurants for all five generations. Generation Z is the most likely to eat at McDonald’s (67.3%) and KFC (56%), while Pre-Boomers are the least likely of the generations to eat at either. Only 26.5% of Pre-Boomers eat at McDonald’s and only 15.1% eat at KFC.

CORPORATES
ROY MORGAN LIMITED, McDONALD’S AUSTRALIA LIMITED, KFC, SUBWAY SANDWICHES PTY LTD, HUNGRY JACK’S PTY LTD, DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, RED ROOSTER FOODS, GRILL’D PTY LTD, NANDO’S AUSTRALIA PTY LTD, PIZZA HUT AUSTRALIA, THE NOODLE BOX PTY LTD

Grill’d cooks competition with superior customer satisfaction

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Apr-18

A Roy Morgan Single Source survey shows that 12 million Australians aged 14+ visited a quick service restaurant in an average four-week period in the year to March 2018. Gourmet burger outlet Grill’d has topped the satisfaction ratings in each of the first three months of 2018, and it was a clear monthly winner in March with a customer satisfaction rating of 91.3%. It was followed by Crust (87.9%), Subway (87.5%), Fasta Pasta (86.6%) and Mad Mex (86.2%). Red Rooster (up 6.5%) has recorded the biggest improvement in satisfaction over the last 12 months, followed by Pizza Hut (up 6.2%) and Hungry Jack’s (up 3.1%). Those showing the largest declines in satisfaction were Pizza Capers (down 18.7%), La Porchetta (down 13%), Guzman y Gomez (down 7.4%) and Oporto (down 6.1%).

CORPORATES
ROY MORGAN LIMITED, GRILL’D PTY LTD, CRUST GOURMET PIZZA BAR PTY LTD, SUBWAY SANDWICHES PTY LTD, FASTA PASTA FAMILY RESTAURANTS PTY LTD, MAD MEX FRANCHISING PTY LTD, RED ROOSTER FOODS, PIZZA HUT AUSTRALIA, HUNGRY JACK’S PTY LTD, PIZZA CAPERS, LA PORCHETTA, GUZMAN Y GOMEZ PTY LTD, OPORTO PTY LTD

Domino’s wage deal voted up

Original article by David Marin-Guzman
The Australian Financial Review – Page: 5 : 1-Feb-18

Some 89 per cent of Domino’s Pizza Enterprises employees who participated in a ballot have voted in favour of a new enterprise agreement. The new pay deal, which is the pizza chain’s first in about five years, includes full penalty rates and casual loading for the first time. The enterprise agreement had the support of the Shop, Distributive & Allied Employees’ Association, although the Retail & Fast Food Workers Union was against some aspects of the new pay deal.

CORPORATES
DOMINO’S PIZZA ENTERPRISES LIMITED – ASX DMP, SHOP, DISTRIBUTIVE AND ALLIED EMPLOYEES’ ASSOCIATION, RETAIL AND FAST FOOD WORKERS UNION INCORPORATED