MARKETING RESEARCH – AUSTRALIA

Home loan customers reward ME Bank with highest satisfaction rating

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

New Roy Morgan banking data shows that ME Bank has the leading satisfaction rating (91.4%) among home loan customers. ING remains in top position among non-home loan customers with a rating of 89.8%. Among home loan customers, ME Bank is followed by ING (89.3%), Bendigo Bank (83.3%) and Bankwest (77.1%). For non-home loan customers, leader ING is followed by Bendigo Bank (87.8%), ME Bank (83.5%) and Suncorp (81.0%). The institution with the largest discrepancy between home loan and non-home loan customer satisfaction is Suncorp, where the satisfaction rating among home loan customers (72.6%) is more than 8 percentage points below its rating among non-home loan customers (81.0%). The ratings are taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with around 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, ME BANK, ING BANK (AUSTRALIA) LIMITED, BENDIGO BANK, BANKWEST, SUNCORP BANK

Price expectations much higher for Young Parents than Young Couples with no children

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

Australians as a whole expect prices to increase by 4% annually over the next two years, according to Roy Morgan surveys conducted in December. This is a slight increase of 0.1% on expectations in November, but down 0.2% on a year ago. Comparing price expectations by Household Life-Cycle shows that Young Parents expect prices to increase by 4.5% annually over the next two years – higher expectations than that of any other household type. In contrast, Young Couples who have no children expect price increases of only 3.3% per year. Most Household Life-Cycle segments cluster in the middle between these two, around the national average of 4%. Mid-Life Families (4.1%) and Young Singles (4.1%) are slightly higher, Older Households (4%) are right on the national average and Mid-Life Households (3.9%) are slightly below it.

CORPORATES
ROY MORGAN LIMITED

Qantas remains number one in airline satisfaction for both domestic and domestic business travel

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

New Roy Morgan airline satisfaction data shows that national flag-carrier Qantas is the winner of both the Domestic Airline and Domestic Business Airline of the Month Award for November 2019. Qantas has won eight straight monthly awards in the domestic category, and remains unbeaten in the domestic business category for 2019. In the Domestic Airline category, Qantas’s leading customer satisfaction rating of 84% was followed by Virgin Australia (80%), QantasLink (76%), REX (69%), Jetstar (57%) and Tigerair (49%). In the Domestic Business Airline category, Qantas again claimed the highest rating of 83%, followed by Virgin Australia (72%) and Jetstar (56%). These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN, VIRGIN AUSTRALIA HOLDINGS LIMITED – ASX VAH, QANTASLINK, REGIONAL EXPRESS AIRLINES, JETSTAR AIRLINES PTY LTD, TIGER AIRWAYS AUSTRALIA PTY LTD

Australians amongst least confident in the world about 2020

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 30-Jan-20

A special Roy Morgan survey conducted in Australia in conjunction with the Gallup International Association survey in 47 countries world-wide finds that Australia is one of the least confident countries in the world about 2020. Only 12% of Australians (down 32% points on a year ago) expect 2020 will be a ‘better year’ than 2019, which is equal 43rd with South Korea of the 47 countries surveyed. Australia is more positive about 2020 than only three countries – Italy (11%), Jordan (7%) and Lebanon (5%). Australia’s traditional allies the US and the UK fare significantly better with their views of 2020. A plurality of 43% of Americans says 2020 will be better than 2019, while a third of Britons (33%) expect 2020 will be better. There are 10 countries for which a majority of respondents expect 2020 will be a ‘better’ year than 2019, led by Nigeria (73%), Peru and Albania (both 70%). Conversely, a 30-year high of 40% of Australians (up 26% points from a year ago) expect 2020 will be a ‘worse year’ than 2019.

CORPORATES
ROY MORGAN LIMITED, GALLUP INTERNATIONAL ASSOCIATION

Number of Australians taking cold, flu and allergy medication up by almost 3 million in a decade

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 29-Jan-20

New health and wellbeing data from Roy Morgan shows that while the rate of Australians’ overall medication consumption has risen only slightly compared to a decade ago, the use of allergy, antihistamine, and cold and flu drugs has leapt up. The proportion of Australians aged 14+ who reported taking any form of medication in a 12-month period rose from 88.4% (15.6 million) in 2009 to 89.1% (18.4 million) in 2019. A higher proportion of women than men take medication, but men experienced a slightly larger increase in use over the last decade (up 0.8% points to 84.9%) compared to women (up 0.5% points to 92.3%). The taking of medication is also highly correlated to age, with use highest amongst Australians aged 65+ (95.4%), 50-64 (93.9%) and 35-49 (91.4%). The taking of medication drops significantly down to 82.6% for those aged 25-34 and 79.6% for those under 25. The findings are taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED

Today 26% of Australian businesses have been affected by bushfires – Australia needs to support businesses in the Accommodation and Food services industries with Visitors and Tourists

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 28-Jan-20

A special Roy Morgan Snap SMS Survey shows that 26% of Australian businesses have been affected either ‘A great deal’ (7%), ‘Somewhat’ (10%) or ‘A little’ (9%) by the bushfires. Some 74% of businesses have been unaffected by the bushfire. A deeper analysis of the industries most heavily impacted shows that over a third of businesses in the Accommodation and Food services sector, which includes travel and tourism, say they have been affected ‘A great deal’ – higher than any other industry. Businesses in Queensland and NSW have been the hardest hit, with 12% of Queensland businesses and 11% of NSW businesses affected ‘A great deal’ by the bushfires – far higher than any other State. In general businesses in NSW are the most likely to have been impacted, with 35% affected in some way, compared to around a quarter of businesses in Queensland (25%) and Victoria (24%). In contrast, only 16% of businesses in WA and 11% in Tasmania have been affected at all. These findings are based on an SMS survey of 1,308 Australian businesses.

CORPORATES
ROY MORGAN LIMITED

Singapore Airlines rises into first position for customer satisfaction

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

Singapore Airlines is the winner of Roy Morgan’s International Airline of the Month Award for November 2019, with a customer satisfaction rating of 87%. It was followed by Emirates (85%), Qatar Airways (85%) and Air New Zealand (84%). Roy Morgan CEO Michele Levine says the top three performers in the latest ratings have been the clear customer satisfaction standouts throughout the year, with Singapore Airlines and Emirates having challenged each other month by month for top position. The customer satisfaction ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED, SINGAPORE AIRLINES LIMITED, EMIRATES AIRLINES, QATAR AIRWAYS

The Athlete’s Foot satisfied 84% of its customers

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

The Athlete’s Foot has won Roy Morgan’s Shoe Store of the Month award for November 2019, with a customer satisfaction rating of 84%. The Athlete’s Foot has won seven straight monthly satisfaction awards since winning its first award for 2019 in May. It had a comfortable lead over both Williams (74%) and Spendless Shoes (71%) in November. Roy Morgan CEO Michele Levine says that The Athlete’s Foot has been rewarded for maintaining stable customer satisfaction ratings over the past three years, in an industry that is experiencing considerable fluctuations in satisfaction levels. Its satisfaction rating of 84% is only down 2% compared with three years ago. This is in contrast to Williams on 74%, which has decreased 10% over the same period, and Spendless Shoes on 71%, dropping 16%. The customer satisfaction ratings have been taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, THE ATHLETE’S FOOT AUSTRALIA PTY LTD, WILLIAMS SHOES, SPENDLESS SHOES PTY LTD

Poker machine gambling is down overall, but not in the NT; WA tops lottery participation rates

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

The latest data from Roy Morgan’s Gambling Currency Report shows that the Northern Territory has the highest proportion of poker machine players, with 23.6% of residents aged 18+ having used a machine in an average three-month period. It is followed by Queensland (14.9%), New South Wales (incl. ACT) (14.2%), Tasmania (13.5%), South Australia (12.4%), Victoria (10.6%) and Western Australia (5.0%). The Northern Territory also has the highest betting participation rate, with 15.3% of residents aged 18+ having placed a bet in an average three-month period, followed by Victoria (10.8%), New South Wales (incl. ACT) (10.0%), Western Australia (9.6%), Queensland (8.1%), South Australia (7.4%) and Tasmania (4.7%). Meanwhile, Western Australia has the highest participation rate for lotteries and scratch tickets, with 52.8% of residents aged 18+ having purchased a ticket in an average three-month period. The Gambling Currency Report’s findings have been taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 1,000 Australians each week in their homes.

CORPORATES
ROY MORGAN LIMITED

People’s Choice Credit Union – 95% customer satisfaction – highest satisfaction score in the general insurance category

roymorgansocial Leave a comment

Original article by Roy Morgan
Market Research Update – Page: Online : 21-Jan-20

People’s Choice Credit Union has won Roy Morgan’s General Insurer of the Month Award for November 2019, with a customer satisfaction rating of 95%. It is now ahead of RACT (92%), RAA (91%), Shannons (90%) and RAC (87%), and has won its second consecutive monthly award. Roy Morgan CEO Michele Levine says that while RACT has been the dominant brand throughout 2019, People’s Choice Credit Union has been the standout performer in terms of ratings growth, increasing its rating by 9% over the last 12 months. The latest customer satisfaction ratings are taken from the Roy Morgan Single Source survey, compiled by in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, PEOPLE’S CHOICE CREDIT UNION, RACT INSURANCE PTY LTD, RAA INSURANCE LIMITED, SHANNONS, RAC INSURANCE PTY LTD